The Willows Nursing Home

From mom, myself and my husband - thank you.

Also, more going on, entertainment, but I believe they are employing someone.

Home may need a bit of paint here and there but they have the excellent staff to care for your relatives and that's what counts.

I am really grateful to The Willows' staff for providing peaceful and dignified end-of-life care.

I found The Willows Nursing Home to be a very good care home. Particularly good are the staff. Friendly, kind, attentive, skilled and good communicators, always willing to go the extra mile. A big thank you to each and every one of them.

I was amazed to see the difference in my friend. She came from another home to The Willows. The previous home kept her in bed all the time. Now she is up, bathed, dressed and eating nice food. (Previously, they gave her food and she was too poorly to feed herself, so she was not eating). But most of all, she was smiling and happy. Well done The Willows.

Honestly cannot fault this place. For the last six weeks, since Mom has been there, she has actually improved in lots of ways because of the care and attention she has received from the lovely staff. It is always spotlessly clean and appears very well organised. Great that the staff also are there to support my Dad who visits every day - they have been most respectful and kind. Keep up the great work!

The home is clean, the staff pleasant and the management approachable if there are any concerns or problems. The lift not working is concerning if your relative is upstairs. Sometimes we have to ask staff to find Mom's things as they go missing but we're sure this happens in most care homes.

Unfortunately, this was not the case which we could see each day we were visiting (we visited my grandad every day while he was in The Willows). Each day we visited we could see that there was a lack of care given to residents due to there not being nearly enough staff.

I am writing this in respect of my late mother who lived at The Willows, Darlaston, West Midlands.

Mom passed away on 17th June 2018, she was 93 years old. I just want to say she was looked after with impeccable care during the two and a half years that she lived at The Willows. This was especially true in her last months, and in the last stages of dementia. All staff at all levels made us as a family feel welcome and included in all aspects of her care. She was always treated with affection and sensitivity, and her dignity was maintained to the last.

Can I just say a huge thank you to everyone at the home and to your organisation. As a family, we will never forget the kindness we have been shown.

Kindest regards