The Willows Nursing Home Reviews (25)
9.5
The Willows Nursing Home has a Review Score of 9.5 (9.450) out of 10, based on 17 reviews in the last 2 years.
Over all time The Willows Nursing Home has 25 reviews.
Review from Linda R (Friend of Resident) published on 17 October 2022
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was amazed to see the difference in my friend. She came from another home to The Willows. The previous home kept her in bed all the time. Now she is up, bathed, dressed and eating nice food. (Previously, they gave her food and she was too poorly to feed herself, so she was not eating). But most of
all, she was smiling and happy. Well done The Willows.
Reply from Karen Beale, Manager at The Willows Nursing HomeThank you for your kind words. We are so pleased that she is happy at The Willows, and that you can see a difference in her.
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Review from Jan R (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Honestly cannot fault this place. For the last six weeks, since Mom has been there, she has actually improved in lots of ways because of the care and attention she has received from the lovely staff. It is always spotlessly clean and appears very well organised. Great that the staff also are there
to support my Dad who visits every day - they have been most respectful and kind. Keep up the great work!
Reply from Karen Beale, Manager at The Willows Nursing HomeThank you for your kind review. It is our pleasure looking after your Mom. We hope she continues to improve with us.
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Review from J B (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The home is clean, the staff pleasant and the management approachable if there are any concerns or problems. The lift not working is concerning if your relative is upstairs. Sometimes we have to ask staff to find Mom's things as they go missing but we're sure this happens in most care homes.
Reply from Karen Beale, Manager at The Willows Nursing HomeThank you for your kind words. We love our residents very much. The lift will be working this week as we have been waiting for parts.
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Review from Leeann N (Granddaughter of Resident) published on 5 April 2021
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
From the minute my grandad went into The Willows Care Home his health started to rapidly decline. Many times we told the staff and the doctors that came to visit the residents about the medication and prescriptions he needed and each time they kept telling us that they are assessing each resident in
what they need.
Each day we visited my grandad would tell us how hungry he was, so we started making him food at home and bringing it down with us.
My grandad was in The Willows care home for a total of seven weeks before his health declined that badly and he died in there. We really wished we had chosen another care home for him to of gone into but when initially visiting The Willows it was one of the better ones we had viewed.
Unfortunately, this was not the case which we could see each day we were visiting (we visited my grandad every day while he was in The Willows). Each day we visited we could see that there was a lack of care given to residents due to there not being nearly enough staff.
Each day we visited my grandad would tell us how hungry he was, so we started making him food at home and bringing it down with us.
My grandad was in The Willows care home for a total of seven weeks before his health declined that badly and he died in there. We really wished we had chosen another care home for him to of gone into but when initially visiting The Willows it was one of the better ones we had viewed.
Unfortunately, this was not the case which we could see each day we were visiting (we visited my grandad every day while he was in The Willows). Each day we visited we could see that there was a lack of care given to residents due to there not being nearly enough staff.
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Review from Stephen K (Son of Resident) published on 27 July 2018
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am writing this in respect of my late mother who lived at The Willows, Darlaston, West Midlands.
Mom passed away on 17th June 2018, she was 93 years old. I just want to say she was looked after with impeccable care during the two and a half years that she lived at The Willows. This was especially
true in her last months, and in the last stages of dementia. All staff at all levels made us as a family feel welcome and included in all aspects of her care. She was always treated with affection and sensitivity, and her dignity was maintained to the last.
Can I just say a huge thank you to everyone at the home and to your organisation. As a family, we will never forget the kindness we have been shown.
Kindest regards
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Current
Review Score: 9.5 (9.450)
Overview of Review Score
The Review Score of 9.5 (9.450) out of 10 for The Willows Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.550 for The Willows Nursing Home is calculated as follows: ( (152 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 200 Ratings = 4.55
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for The Willows Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
