South Hayes Care Home

My father Walter Daisley was a resident in South Hayes Care Home from February 2023 until 2 January 2026 when he passed away. The care provided by staff was excellent. When he became more disabled he was moved to a larger room so that he was more comfortable. His room and the home were always clean and nothing was too much trouble for staff. My father compared it to living in a hotel and he loved the variety of food provided. Activities are also provided and Dad loved the sing songs and quiz's. In his last year at the home he could get agitated and bad tempered but staff always dealt with him with kindness and patience even when he was violent and abusive, these moods subsequently passed and he returned to being Mr Charming. In his last months he became incontinent and bed-bound and had to be spoon fed. This meant he required a great deal of care which was provided with great patience and care. I can't recommend all staff at the home highly enough.

I find South Hayes Care Home to be a very pleasant and homely home. The staff are most welcoming and friendly, they do all they can to help you in all things. All staff seem to be most caring to all their residents. I would recommend South Hayes to anyone for their loved ones. All staff in my experience are very kind to all residents and their families. I find it most fortunate that my mum was placed at this home.

The staff were compassionate and caring during the last few weeks of my father's life. They gave him lovely care, ensuring he was clean and comfortable. They treated the family so kindly and with understanding.

Brilliant in all aspects of care to all the residents and families highly recommend them. My comments refer to at least the last 18 months. Every event put on for residents is amazing and fun. Have never had a problem with anything and always made very welcome when visiting my brother.

My mother-in-law arrived at South Hayes in Dec 22 and was greeted by the most amazing, caring, considerate, kind and thoughtful manager and her amazing team. The room was lovely, bright, warm, comfy and safe. My mother-in-law was so happy and content, she would say how caring all the staff was and nothing was too much trouble. We as a family felt the staff was extended family, always greeted by staff daily on our visit with hello and smiles and made to feel so welcome. The newly decorated rooms are beautiful, light, fresh and beautifully designed. The meals were outstanding and a good selection my mother-in-law would say. Sadly my mother-in-law passed away but she was content and happy and with the passing, the staff gave us the time and loving support we needed, a few days later we arrived back in South Hayes to collect all the belongings and to find they were all still in her room which I personally thought was lovely. Thank you to all the staff, you truly made happy memories.

My mother was brought to South Hayes Care Home from the hospital. As I cared for my mother, I was a little worried about her settling in and coping with being in a residential home. My mother was so settled chatting with staff daily enjoying her meals and feeling content. The manager and all the staff gave my mother so much time and the care she needed. My mum wasn't one to join in activities as that's the type of person she was but despite that staff would always go into the room and sit and chat with her and give her the time and chats she loved. Always greeted by helpful friendly chats with staff and felt like family, staff would say how they love their job and it certainly showed with the time and effort within everything they would do. The manager deserves so much for not only the management roles but for the care, time and effort she gives her residents and their families and her staff. The rooms are beautiful and the newly decorated rooms are designed beautifully and highly recommended.

My heartfelt thanks to everyone at South Hayes for all you did for Dad. I am truly grateful.

I would recommend this care home. Our mother was so very much happy here; she was much loved by all staff, and she loved all of them. We are so happy she spent the last six years of her life at South Hayes. The staff here were like an extended family. Thank you to all concerned for their love, compassion, empathy and care.

All the staff are very professional, kind and helpful. The food is very good, and Mum always enjoys her meals. She has been very happy since she moved in January this year and likes to join in with the activities. Her room is very nice and spacious, and we have made it just like home with lots of her personal possessions.

The manager and her team do an exceptional job. It is always a pleasure to visit. Mum is very happy there, and the food is lovely, and the decor is impressive now. I am so glad we chose here, my dad was also very happy too.

Thanks, team.

The staff are all lovely and have made him feel at home there. We cannot thank them enough.

My dad has been living at South Hayes care home for 5-days now. We decided, as a family, that he needed this move into care as his Parkinson’s condition has gotten worse. My dad has picked up massively in just a few days, and the staff and residents have welcomed him with open arms! He loves his bedroom and says the food and staff are excellent. He loves looking out of his bedroom window onto the beautiful garden and view of the hills. He can do the move for himself now he has the adjusted facilities in place especially enjoying better sleep. Highly recommend South Hayes to anyone struggling with the decision of putting a family member into a care home.

My sister has been in the care home since breaking her thigh bone; she cannot walk now. Since being there, she has been cared for so well, and everyone is so kind and caring like her own family. She loves playing all the games, and they keep them occupied all the time. We couldn’t have chosen better.

A huge thank you to South Hayes.

If I could give them ten stars out of five, I would - thank you to you all.

Lovely care home that has looked after my uncle for 2-years. The staff are caring and very hard working. They have bought him out of himself, and he now joins in many activities. A lovely, clean and happy care home.