





Charlotte James is situated in Burton upon Trent. The surrounding areas are lovely Shobnall woods, with lovely gardens and courtyards for all to enjoy.
The forms of care that Charlotte James provide are:
Residential Care
Nursing Care
Dementia Care
Respite Care
Here at Charlotte James providing a home from home environment and care for the residents is of upmost importance.
Charlotte James offer a range of in-house services for the residents:
· Laundry / Ironing
· Chiropodist every...
Charlotte James is situated in Burton upon Trent. The surrounding areas are lovely Shobnall woods, with lovely gardens and courtyards for all to enjoy.
The forms of care that Charlotte James provide are:
Residential Care
Nursing Care
Dementia Care
Respite Care
Here at Charlotte James providing a home from home environment and care for the residents is of upmost importance.
Charlotte James offer a range of in-house services for the residents:
· Laundry / Ironing
· Chiropodist every 6-8 weeks
· Hairdresser every Tuesday
· Opticians yearly and on request
· Phone Point in own room/Mobile
· Television point in own room
· Gardens / courtyards for residents to enjoy.
Charlotte James had a CQC inspection in January 2023 and were rated 'Good' in all areas.
Care Provided by Charlotte James Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Here at Charlotte James, we pride ourselves in providing a home from home environment and care for our residents like they are our own family. We offer a range of inhouse services to ensure all their needs are being met.
· Chiropodist every 6-8 weeks
· Hairdresser every Tuesday
· Opticians yearly and on request
· Pet visits by arrangement
· Phone Point in own room/Mobile
· Television point in own room
· Gardens / courtyards for residents to enjoy.
The price(s) shown are provided by the care home. Contact Charlotte James Care Home for full pricing details and T&Cs.
Contact Charlotte James Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- HAS Complete Care LTD
- Private Owned
Person in charge
- Jess Piper (Care Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1985
- Number of floors: 2
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (3)
Visiting
- Visiting hours are anytime.
Parking
- Large car park avaliable
Charlotte James Care Home Reviews (11)
Charlotte James Care Home has a Review Score of 9.6 (9.628) out of 10, based on 8 reviews in the last 2 years.
Over all time Charlotte James Care Home has 11 reviews.
At first she was nervous about going, but settled in very quickly and enjoyed the company of the other residents and staff.
The staff were all very friendly and helpful, Mum said that every one of them helped her with her needs...
At first she was nervous about going, but settled in very quickly and enjoyed the company of the other residents and staff.
The staff were all very friendly and helpful, Mum said that every one of them helped her with her needs and she felt safe within this environment.
Mum absolutely loved the food, especially the puddings (Apple pie). She also spent a lot of her time outside during the nice weather. She particularly enjoyed the beach day, this included fish and chips.
Mum enjoyed it so much, she extended her stay.
I would like to give a big thank you to all staff for everything you did for Mum, it means a lot and she would like to come and stay another time.
Thank you for your kind review, mum is welcome anytime x
My mom was moved to Charlotte James Care Home after several months in hospital. We discovered that she had another cancer and only had a few weeks left. The staff were so welcoming and understanding to our needs. It was clear from the start that mom's welfare, and in fact, us as family, was...
The building and its grounds were beautiful, stunning gardens, and amazing views from the rooms. Mom was welcomed and made to feel at home immediately. Staff paid attention to every minor detail to make all of us comfortable and happy.
Mom only had a few weeks, but I am absolutely trilled that they made those few weeks fantastic. She had a chance to feel the grass on her feet, sit in the sunshine and be in a homelier environment. We, as family, cannot thank the staff enough for all they have done for us and making her time there so good.
Thank you for the review and your kind words faye xx
My mum has been at Charlotte James for 4 weeks so far for end of life care, the care she has received has been outstanding, all the staff are so caring and treat my mum with respect, we recently attended the Summer Fayre which was supported by the staff some on their days off, it was wonderful and...
My mum has been at Charlotte James for 4 weeks so far for end of life care, the care she has received has been outstanding, all the staff are so caring and treat my mum with respect, we recently attended the Summer Fayre which was supported by the staff some on their days off, it was wonderful and a real feel good day. I can't thank the staff enough for their support for me as well keeping me updated on mums health. A big thank you to everyone at Charlotte James you make this a wonderful home.
Thank you for your kind words and lovely review xx
My mum was sadly at the end of her life. Jess and her team could not do enough for us. We stayed with mum for her last 2 days. We were well looked after fed and watered . Sadly when the time came nothing was rushed we had time to say our good byes and jess and her team were checking in on us to...
My mum was sadly at the end of her life. Jess and her team could not do enough for us. We stayed with mum for her last 2 days. We were well looked after fed and watered . Sadly when the time came nothing was rushed we had time to say our good byes and jess and her team were checking in on us to make shaw we were ok and explained everything to us. I can thank the whole team enough and really miss our visits. I know mum was loved and cared for and is greatly missed xx well done jess and your team. I know if I had any issues they were always delt with
Thank you for your review. It was our honour to care for your mum x
My father-in-law recently spent a few days in hospital which to be honest wasn't nessessary ( dr thought it was) . This over confused him and he deteriorated very quickly. Charlotte James could of cared for him better. On his return the care was amazing..they even surprised him with an outside bar...
The managers and all the people that work there are amazing.
Plus today at the Easter fayre everyone worked so hard.
Well done all.
Plus my father-in-law says the food is top.
Thanks for your review that it is really lovely of you xx
After four years of declining health my wife spent her last four months at the Charlotte James wher she received wonderful and compassionate care. I would recommendthis home to anyone seeking a place for loved one
After four years of declining health my wife spent her last four months at the Charlotte James wher she received wonderful and compassionate care. I would recommendthis home to anyone seeking a place for loved one
Thank you for your kind and lovely words. We really appreciate your review.
Mum, unfortunately, had to move in to nursing due to a nasty fall. She was made so welcome, nothing was too much trouble. All of the team are so friendly and helpful. I know mum is well looked after and I can relax a little as I am always contacted if there is any issues. Keep up the good work to...
Mum, unfortunately, had to move in to nursing due to a nasty fall. She was made so welcome, nothing was too much trouble. All of the team are so friendly and helpful. I know mum is well looked after and I can relax a little as I am always contacted if there is any issues. Keep up the good work to manager and team.
Thank you for the lovely review we really appreciate it.
I cannot praise the staff enough. My mom entered the home for palliative care, only four years later and aged 94, she is still with us. This is only because of the dedication and care of the wonderful staff. They are more than carers as far as my sister and I are concerned, they are friends and...
I cannot praise the staff enough. My mom entered the home for palliative care, only four years later and aged 94, she is still with us. This is only because of the dedication and care of the wonderful staff. They are more than carers as far as my sister and I are concerned, they are friends and family.
My father, who suffers with vascular dementia, went into the Charlotte James Care Home in early September. We were concerned it would take him a while to settle in but the staff have done a tremendous job and there have been no issues. He's a lot happier there compared to the previous residential...
My father, who suffers with vascular dementia, went into the Charlotte James Care Home in early September. We were concerned it would take him a while to settle in but the staff have done a tremendous job and there have been no issues. He's a lot happier there compared to the previous residential home he was in. The activities and entertainment are of a high standard and the atmosphere of the place is very pleasant and inviting. The manager is very friendly and approachable and you will see her throughout the home making sure the residents are comfortable. They are a good team at Charlotte James and this is reflected in the standard of care.
My husband has been at Charlotte James now for almost a year. From December 26, 2019. As a wife and carer, I would give a big thumbs up. They have dealt with all my husband's needs and more. The home has a homely feel, carers are so caring and they have dealt very well with the recent covid...
My husband has been at Charlotte James now for almost a year. From December 26, 2019. As a wife and carer, I would give a big thumbs up. They have dealt with all my husband's needs and more. The home has a homely feel, carers are so caring and they have dealt very well with the recent covid pandemic. My husband has complex needs. The nursing staff have from day one have professionally managed very well, I would give this home a top rating. All staff are brilliant with cleaning, also maintained well throughout - keeping residents happy in their home. Not forgetting the kitchen staff; home-cooked meals are amazing, thank you. The manager and all the rest of the staff are brilliant.
My fears were soon replaced by the overwhelming homely atmosphere within the establishment. My mother soon settled in her own room and is...
My fears were soon replaced by the overwhelming homely atmosphere within the establishment. My mother soon settled in her own room and is quite content. Due to the wonderful medical attention received, the staff have achieved what a hospital could not, we the family are extremely grateful.
The management and staff are so attentive and dedicated, kindness, dignity and patience are in abundance. Charlotte James Care Home has everything a resident needs.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 11 Sep 2025
We are in the process of adding a extra 9 bedroom extension onto charlotte James. Please see our social media outlets for further information.
There are no upcoming events for Charlotte James Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Charlotte James Care Home.
Accreditations
There are no accreditations posted yet for Charlotte James Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Charlotte James Care Home
What types of Care is Charlotte James Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Charlotte James Care Home have?
There are 26 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Charlotte James Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Charlotte James Care Home to the centre of Burton-on-Trent?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlotte James Care Home to verify any information. View our terms and conditions. Charlotte James Care Home has an Enhanced Service -what an Enhanced Service includes.