St Thomas' Priory

Armitage Lane, Armitage, Rugeley WS15 1PT
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8.7 16 Reviews
  • St Thomas' Priory, Rugeley
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 106 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Rugeley Invest Ltd

Person in charge

  • Paul Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (23)
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St Thomas' Priory Reviews (16)

8.7

St Thomas' Priory has a Review Score of 8.7 (8.718) out of 10, based on 7 reviews in the last 2 years. Over all time St Thomas' Priory has 16 reviews.

Overall Experience

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Date Published

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Review from Jill S (Daughter-in-law of Resident) published on 25 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many Homes which my Mother-in Law resided for differing periods of time. I thought all were helpful and good, but I wouldn't like to reside in them.. I was only aware of short term accommodation... so reviewing the Priory is elite in room size and decor. To continue with entire Home's
vista and and rooms whether public or private, all lovely.
The entire place has been redecorated to a very high standard and taste. I doubt many of the residents will have experienced such quality in their own homes..
Wonderful wide corridors filled with natural light..clean and cozy cushioned for day time sitting.
Catering I have received NO complaints from her, or about the staff, the cleanliness all is good, from serial grumbler this is something.
Personally I have found the staff to be welcoming helpful and efficient..this includes the office staff, catering ,maintenance crew, cleaners/carers ...nurses and entertainment providers.
When I require this assistance .it'd be my choice.

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Review from Rachel C (Granddaughter of Resident) published on 23 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been here for around 9 months and throughout the whole time so far her needs have been met by the fantastic staff. It's a lovely building with beautiful grounds and care team who genuinely do care.
Lots of activities for the residents and a lovely place to visit.

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Review from K R (Son of Resident) published on 17 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken ill in January and we needed to find a suitable care home for her recovery. A list of names were provided by the NHS and having viewed we found nothing compared to Hawksyard.
Mum was slowly slipping away with all that accompanies the Frailty at 96 but the care given by the staff
was beyond the call of duty, nothing was too much trouble.
The senior staff who supervised the medication always offered news and updated daily on mums condition which was a great comfort to us as family and they offered guidance when the end finally approached
Altogether nothing could have been done better, and as far as other residents and facilities go there was an overall feeling that everyone was happy, lots going on with a full programme of activities and facilities for those who chose to join in.The building was a Priory and as such was well laid out with individual rooms and wonderful cloister corridor for exercise and security all set in landscape woodlands and is highly recommended

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Review from L C (Daughter of Resident) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Thomas Priory is currently undergoing a refurbishment and it is very impressive. There has been big improvements here with the new owners. Mom's room is very bright and we have been able to take alot of her belongings to make her room feel more like 'home'. There is a lovely outlook over trees and
fields. We are very pleased with the care Mom is receiving and we are so greatful how she has been made to feel like part of the family. Staff and Management have recognised her individual care needs and as difficult as mom can be at times, the staff always try their best for her, keeping us informed along the way. Mom is encouraged by staff to join in the daily varied activities and entertainment. We can also join in with this too. We feel that Mom is safe and comfortable and we can call and visit whenever we want to.

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Review from C L (Daughter of Resident) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After first setting foot inside St Thomas Priory we knew that this was the right place. It is currently undergoing a refurbishment and it is very impressive. There has been vast improvements here with the new owners in all aspects. Mom's room is very bright and spacious and we were able to take alot
of Mom's belongings and furniture to make her room feel more like 'home'. She has a lovely outlook over trees and fields. The home is in a beautiful setting surrounded by countryside with a lovely grassed courtyard. We are very pleased and satisfied with the care Mom is receiving. Staff and Management have recognised her individual care needs and acted upon them keeping us informed along the way. Mom is encouraged by staff to join in the daily varied activities and entertainment. The plentiful food is excellent and she can eat in the dining room or in her room. We feel that Mom is safe and comfortable and we can call and visit whenever we want to.
We would 100% recommend St Thomas Priory.

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Review from M T (Son of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were put in here as unable to fend for themselves at home, unable to stand or walk etc. I live in Australia so I had a month's stay and visited them most weekdays, very pleased with the care they are receiving of all staff from upper management to the cleaner ladies and lovely lady gardener.
There have been vast improvements here with new owners in all aspects. The meals are 5 stars, and personal care 5 stars, I'm very pleased they are well cared for as I live far away.

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Review from Philip B (Son of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after and caring for my mother in very difficult circumstances. I have only very good feelings towards the care my mother has received at Hawkesyard Care Centre.

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Review from Toni H (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank this home enough for looking after my dear father, right until the end, you treated him with such dignity and respect. Made sure he was comfortable and not in any pain, and made sure we were OK. Thank you so much, I would highly recommend this home.

Reply from Lucy Corner, Managing Director at St Thomas' Priory

Dear Reviewer,
Thank you so much for your kind words about our home. We loved being part of your family and looking after your relative with you. The staff team send all their best wishes.

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Review from Rosemary C (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care staff are wonderful. Unfortunately, the management leaves a lot to be desired, communication is awful. Have contacted DST separately. Front of House is fantastic.

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Review from G P (Wife of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Hawksyard are brilliant, so much so that I have managed to get my brother residing there albeit on a different floor. I have no been able to view rooms and personalise for them due to Covid. I contact the home on a daily basis to ask how both are. I know it is extra hard for the staff as we
can't come in and help out. Many thanks to all.

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Review from Sue M (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have both been extremely happy here. Above all, they have felt safe after much difficulty in their own home. I know they both regarded the staff as friends and nothing has been too much as far as the staff are concerned. Mum has now died and Dad has dementia. Care is always delivered with
kindness, compassion and humour; which I feel is very valuable. Although this year has been upsetting and difficult, I feel able to contact staff and talk at length about the physical and mental state of Dad as there have been no visits until more recently. The home is always flexible for individual needs and the recent changes in every aspect of the running of Hawksyard, are impressive. Activities for the residents are wonderful and encouraging, though never forced, and staff are mindful of the mood and energy of each resident. When things are normal (ie not in Covid times) I know I can visit at any time and I am always contacted promptly with any issues. Hawksyard is a blessing.

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Review from Kelly S (Friend of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring home in a tranquil, beautiful setting. Good contact with regular updates on residents. A close friends' father is currently a resident and is taken care of with dignity. What is so wonderful is that his personality is recognised and he is made to feel like he is important.

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Review from N C (Granddaughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care staff are outstanding. The office staff (front of house) are lovely. However, management and the level of communication between management is awful. Little interest in the relatives of residents' concerns. Not enough staff, not addressed by management. Contacted district safeguarding separately
with management concerns, as no correspondence with home.

Reply from Lucy Corner, Managing Director, Cornerstone Care Solutions at St Thomas' Priory

Thank you for the positive comments about the staff, we will ensure that they receive this feedback.
As you are aware we have a new management team that started at the beginning of May due to the previous Manager and Deputy Manager leaving. We are optimistic that the communication will now improve.
We have explained that the "info" email address was attached to a previous manager's emails so correspondence in that inbox was not monitored- we have now accessed this but have not found any emails in this account that we have missed in the transition.
Unfortunately without any other alert or communication (calls, Facebook messages, WhatsApp calls or messages, or direct emails to staff at the home), we have not been made aware of any complaints to be able to investigate them and we are sorry that we haven't been able to do this and improve things quickly.
We have given you new contact details and will respond promptly to any email we receive. Please contact us to discuss.

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Review from Penny B (Wife of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and accomodating reception staff. My husband has been looked after extremely well, even though he can be very difficult. Always clean, showed and looks healthy. If he has to become a perminate resident, I would certainly like him to stay at Hawksyard.

Reply from Lucy Corner, Managing Director, Cornerstone Care Solutions at St Thomas' Priory

Thank you for the kind words. We hope that we can continue looking after your family members while they need residential care, we love having you and them as part of our family!

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Review from Marilyn W (Daughter of Resident) published on 8 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to my mother has been wonderful, both in the recent past and for the whole of the 9-years she has been a resident.
I have always been confident that she has been well looked after by all staff who have been involved with her care.
We truly appreciate all your help and
support in looking after her.

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Review from Brenda H (Wife of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Hawksyard Priory Nursing Home. The commitment shown by all the staff to the care and comfort of my husband was exemplary. We, as a family, were welcomed into their ‘family’ with warmth and affection and their kindness and compassion will not be forgotten.

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Current Review Score: 8.7 (8.718)

Overview of Review Score

The Review Score of 8.7 (8.718) out of 10 for St Thomas' Priory is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for St Thomas' Priory is calculated as follows: ( (56 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 80 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.03 Points relating to the number of positive Reviews for St Thomas' Priory is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 7 Positive Reviews ÷ 21.2 = 0.33

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about St Thomas' Priory

What types of Care is St Thomas' Priory registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Thomas' Priory have?

There are 60 Single Rooms and 23 Couples/Companion Rooms.

What are the Facilities & Services at St Thomas' Priory?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Thomas' Priory to the centre of Rugeley?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Thomas' Priory to verify any information. View our terms and conditions. St Thomas' Priory has an Basic Service - more info.