Willow Tree Nursing Home

Living overseas it was not always possible to visit my elderly father who was resident at Willow Tree from Nov 24 to Jan 26. During this time Debbie the manager, her deputy Laura and the team maintained outstanding care. The staff cared for my dad. I can't thank them enough. Dad passd away recently, the care and communication and support for me was outstanding.

My grandma is so well cared for, looks so beautiful. Thank you for looking after her. Room always clean and staff cannot do enough to support. A wonderful home.

My mother-in-law has been here for over 3 years since Sept 2022. The care here is outstanding. The team are so attentive and kind and professional, even when her dementia makes her angry and abusive. We are truly grateful for everything - the care, medical attention, cleanliness and the well-prepared food.

From arrival the care home provided my auntie with exceptional support, ensuring she was comfortable, safe and well looked after. The staff were lovely, patient and attentive which created a warm and welcoming atmosphere. The facilities were clean and well-maintianed, clearly tailored for her needs. The communication with the family members was excellent, with us receiving regular updates and a genuine willingness to listen to any concerns. Overall, I am very grateful for the care and compassion shown towards my aunties, gave us a great peace of mind that she was in the right hands up until her passing hours.

Willow Tree Nursing Home has cared for my sister on "end of life care" for a week. The staff were outstanding. Nothing was too much trouble. They kept us informed all the time. The home is wonderful. Lovely, friendly, and caring staff. The care they showed her was amazing. When she did pass away, they were perfect. A very caring home. Fully recommend.

I visit mum regularly, at least once a week and I am always welcomed by the staff with a big smile and a good chat about all things, not just about mum. I always try to remember the staff names as this is important. If I have any issues when seeing mum, I ask the staff and they are always attentive and knowledgeable. If I have to ask any further questions when I'm not there, I send an email to the manager, which is always responded to very quickly. I do find mum's room quite soul-destroying and lacking in a little comfort, but we can change that ourselves by bringing in furnishings. However, with mum's dementia progressing she does not recognise many items from home, but she still needs to be comfortable.

You all made a very difficult time very bearable.

Given this home has had many managers I have found that this particular member of staff has brought stability and she demonstrates great leadership. It is incredibly important and reassuring to leave my mum in good safe hands.

She loved the food. The carers are all so kind and affectionate. Nurses very professional and attentive. They consulted with me about every aspect of Mum's care and helped me with complicated medical forms. They supported me personally when mum was at the end of her life.

I went to see my grandad at Willow Tree Nursing Home and was absolutely fuming when I got there. If I hadn't of got there when I did he would have been on the floor as he was hanging so far forward on his chair. I sat him up and made him comfortable and went in search of care staff to have a word and find out what was going on. His drinks table was on the opposite side of the room along with his call bell, he's not mobile so can't get up and reach what he needs if it is far away. When I got to him he looked so relieved that we were there saying he had been calling out but no one was coming! When I found a staff member I asked them what was going on. They apologised and told me they had only just started their shift which was fair enough I got there a little after 7pm. I asked when he had been changed she told me 6am then 9:45am and nothing again since. There is so much more to write in there but I am limited to 1000 characters. On this night they told me it was 2 carers to 22 residents.

My wife and I had been together for more than 56 years and Willow Tree Nursing Home would be our first separate homes. The home was very welcoming to my wife and looked after her with friendliness and genuine care. I think the home was very well run, clean, efficient and most of all the wonderful staff. Thank you, all.

My Mother sadly passed away at Willow Tree. The care and empathy shown by all the staff was exemplary. They couldn't have been more professional and dedicated. Towards the end the nursing required was fairly complex and I challenge anyone to find a better service in Rugby.

The staff are lovely and can't do enough. My dad was an active farmer and has settled really well. He is kept active and the staff are very attentive. Lovely location and easy access. Facilities are really good. I have experienced care homes in the past with grandparents and would definately recommend this one.

If ever we have had concerns management have sorted them straight away.

I was impressed by the care and compassion shown to my father by the care staff and nurses. The Christmas party for residents and guests was wonderful, with much genuine joy demonstrated by all of the staff who made every effort to involve the residents in the singing and dancing. We all had a great time. Thanks for all you do.

The loving care provided by the staff at Willow Tree is so appreciated. Many of the carers and nurses go the extra mile to care for the residents.

We are very happy with the care our mother is receiving. Every care is taken to look after her well being and she enjoys the friendly banter, raising a smile or a giggle and even a cheeky response from her at times. We really appreciate your hard work and compassion, thank you very much.