What types of Care is Willow Tree Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Willow Tree Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Tree Nursing Home to the centre of Rugby?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Willow Tree Nursing Home, 12 School Street, Hillmorton, Rugby, Warwickshire CV21 4BW

Review from J O (Niece of Resident) published on 23 April 2025 Submitted via Postal Card • Report

Overall Experience

From arrival the care home provided my auntie with exceptional support, ensuring she was comfortable, safe and well looked after. The staff were lovely, patient and attentive which created a warm and welcoming atmosphere. The facilities were clean and well-maintianed, clearly tailored for her needs.

The communication with the family members was excellent, with us receiving regular updates and a genuine willingness to listen to any concerns. Overall, I am very grateful for the care and compassion shown towards my aunties, gave us a great peace of mind that she was in the right hands up until her passing hours.

Reply from Debbie Hambridge, Peripatetic Manager at Willow Tree Nursing Home

Thank you so much for your kind words about Willow Tree and I am so pleased that you found the care and support provided to your auntie and yourselves so good.

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Review from J F (Sister of Resident) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

Willow Tree Nursing Home has cared for my sister on "end of life care" for a week. The staff were outstanding. Nothing was too much trouble. They kept us informed all the time. The home is wonderful. Lovely, friendly, and caring staff. The care they showed her was amazing. When she did pass away, they

were perfect. A very caring home. Fully recommend.

Reply from Debbie Hambridge, Peripatetic Manager at Willow Tree Nursing Home

Thank you for your kind words. I am really pleased that you are happy with the care and support that was provided to PF during their time at the home.

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Review from S J (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report

Overall Experience

I visit mum regularly, at least once a week and I am always welcomed by the staff with a big smile and a good chat about all things, not just about mum. I always try to remember the staff names as this is important. If I have any issues when seeing mum, I ask the staff and they are always attentive

and knowledgeable. If I have to ask any further questions when I'm not there, I send an email to the manager, which is always responded to very quickly. I do find mum's room quite soul-destroying and lacking in a little comfort, but we can change that ourselves by bringing in furnishings. However, with mum's dementia progressing she does not recognise many items from home, but she still needs to be comfortable.

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Review from Jacqueline F (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report

Overall Experience

The care and attention my mum was given at Willow Tree was brilliant. She had complex needs, suffering from both Alzheimer's and Parkinson's disease. The staff, especially the trained nurses were so professional in attending to her needs both medically but also in ensuring she was treated with compassion

and respect.
The home was cleaned to a very high standard and the food was cooked by a trained chef and was fantastic.
When mum was in her final days they were great. Lots of advice, we could visit whenever we asked, even in the early hours of the morning. Thank you Willow Tree from the bottom of my heart
You all made a very difficult time very bearable.

Reply from Debbie Hambridge, Home Manager at Willow Tree Nursing Home

Thank you so much for your kind words. We aim to provide a high standard of care to everyone coming and staying at the home. I am so pleased that you found the support given to your mum and yourselves…read more

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Review from S D (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report

Overall Experience

Given this home has had many managers I have found that this particular member of staff has brought stability and she demonstrates great leadership. It is incredibly important and reassuring to leave my mum in good safe hands.

Reply from Debbie Hambridge, Home Manager at Willow Tree Nursing Home

Thank you so much for your kind words. I am pleased that you feel that there is now stability in the home and we are determined to continue to improve and continue to deliver quality care to our…read more

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Review from Amanda R (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report

Overall Experience

This is a fantastic nursing home. Mum was sent here by the hospital after her previous care home told her to leave due to multiple falls. I was dreading it but it turned out to be brilliant and Mum loved it. Whereas she had been bed bound, here they hoisted her into a safe chair and sat her in the lounge

to socialise and join in with activities - exercises, singing, crafts etc. Nothing was too much trouble for the carers and nurses. She was always supervised in the day and checked/repositioned throughout the night to prevent bed sores. They kept her clean and comfortable with frequent showers or bed baths, clean clothes every day, and her clothes all hung up so neatly. Mum's room was clean, pleasant and welcoming.
She loved the food. The carers are all so kind and affectionate. Nurses very professional and attentive. They consulted with me about every aspect of Mum's care and helped me with complicated medical forms. They supported me personally when mum was at the end of her life.

Reply from Debbie Hambridge, Home Manager at Willow Tree Nursing Home

Thank you so much for your kind comments. She was a pleasure to care for and I am so pleased that you found the staff at the home kind and caring. I am very pleased that you found the environment…read more

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Review from Shaylon B (Granddaughter of Resident) published on 28 February 2023 Submitted via Website • Report

Overall Experience

I went to see my grandad at Willow Tree Nursing Home and was absolutely fuming when I got there. If I hadn't of got there when I did he would have been on the floor as he was hanging so far forward on his chair. I sat him up and made him comfortable and went in search of care staff to have a word and

find out what was going on. His drinks table was on the opposite side of the room along with his call bell, he's not mobile so can't get up and reach what he needs if it is far away. When I got to him he looked so relieved that we were there saying he had been calling out but no one was coming! When I found a staff member I asked them what was going on. They apologised and told me they had only just started their shift which was fair enough I got there a little after 7pm. I asked when he had been changed she told me 6am then 9:45am and nothing again since. There is so much more to write in there but I am limited to 1000 characters. On this night they told me it was 2 carers to 22 residents.

Reply from Jackie Hickvale, Manager at Willow Tree Nursing Home

Dear Shaylon, we are sorry to hear about your experience and your concerns are presently being investigated. These concerns have been discussed with the resident's next of kin following receipt of…read more

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Review from Roy S (Husband of Resident) published on 7 October 2022 Submitted via Postal Card • Report

Overall Experience

My wife and I had been together for more than 56 years and Willow Tree Nursing Home would be our first separate homes. The home was very welcoming to my wife and looked after her with friendliness and genuine care. I think the home was very well run, clean, efficient and most of all the wonderful staff.

Thank you, all.

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Review from Mel W (Son of Resident) published on 2 September 2019 Submitted via Website • Report

Overall Experience

My Mother sadly passed away at Willow Tree. The care and empathy shown by all the staff was exemplary. They couldn't have been more professional and dedicated. Towards the end the nursing required was fairly complex and I challenge anyone to find a better service in Rugby.

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Review from S B (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report

Overall Experience

The staff are lovely and can't do enough. My dad was an active farmer and has settled really well. He is kept active and the staff are very attentive. Lovely location and easy access. Facilities are really good. I have experienced care homes in the past with grandparents and would definately recommend

this one.

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Review from Lynda M (Daughter of Resident) published on 29 March 2019 Submitted via Postal Card • Report

Overall Experience

Care staff have always given my mum great care and looked after her even when they have been short staffed they have given their all.
If ever we have had concerns management have sorted them straight away.

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Review from Stephen D (Son of Resident) published on 22 January 2019 Submitted via Postal Card • Report

Overall Experience

I was impressed by the care and compassion shown to my father by the care staff and nurses. The Christmas party for residents and guests was wonderful, with much genuine joy demonstrated by all of the staff who made every effort to involve the residents in the singing and dancing. We all had a great

time. Thanks for all you do.

Reply from Amanda Keable, Home Manager at Willow Tree Nursing Home

Stephen, it was a pleasure looking after your father. Thank you for the wonderful review from all the staff at Willow Tree.

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Review from M A (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report

Overall Experience

The loving care provided by the staff at Willow Tree is so appreciated. Many of the carers and nurses go the extra mile to care for the residents.

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Review from W H (Relative of Resident) published on 18 April 2018 Submitted via Website • Report

Overall Experience

We are very happy with the care our mother is receiving. Every care is taken to look after her well being and she enjoys the friendly banter, raising a smile or a giggle and even a cheeky response from her at times. We really appreciate your hard work and compassion, thank you very much.