Ashgate House Care Home

My husband has been resident in the home for almost 7 years and I am indebted to the whole team for the care my husband has and continues to receive. Thank you.

Very impressed with the support staff

My Aunt is very happy here. The carers are very patient and kind, a good mix of young and maturer care workers. The management, clinical, domestic and admin staff all engage with the residents too. The entertainment lady Sue, is particularly friendly and always willing to assist with any task around the home, even those outside of her remit. Considering the majority of residents are dementia patients the bedrooms are homely and not at all clinical. Many other care homes state they offer dementia care but, Ashgate House truly does with skill and compassion.

We couldn't have chosen anywhere better to care for our mum.

As a retired nurse I have quite a lot of insight into caring, I can recommend Ashgate House as genuinely having the needs of the residents as their prime focus.

Our mum came to Ashgate House Care Home on a end of life pathway. She was previously at another care facility who badly let her down in terms of meeting her needs. We were pleased she moved to Ashgate House for the last three weeks of her life. She was shown such high quality care and love and compassion. Not only did they take fantastic care of mum they also looked after us too. This included all the staff from nurses, carers, kitchen staff, domestic staff, activities staff and even the maintenance personnel. This is obviously a well run establishment with staff that are amazing and above all the most compassionate and helpful too. Nothing was too much troubleshoot!! What a difference from the other care home. Thank you all so much for making mums last week's comfortable and stress free. I would rate you Excellent.

I cannot fault the staff in this care home, they are very caring and work hard but mainly they always have a smile and acknowledge me and my wife.

2) Care - care staff excellent, caring, providing dignified care with a smile. They know the residents as individuals and meet their personal needs. Nursing staff - attentive and clinically competent. Laundy staff and cleaners also give a personalised service with care. Excellent care with compassion throughout.

Ashgate House Care Home has provided care to my husband over the last two and a half years. The staff are always warm and caring and friendly to me. They encourage my input into my husband's care at all times. Having had a nursing background, I am over-sensitive to staff attitude toward carers and residents. the staff are always pleasant. The standard of care is high. My husband is happy and well cared for. If I have any issues or concerns I have always discussed with senior staff who have always been willing to address any issues. Lovely, caring atmosphere.

Mum has dementia and the family know how difficult it is. Mum has been treated with nothing but kindness, patience and understanding.

One member of staff in particular was very attentive and the chef also came out to see the residents enjoying their cakes. All in all a lovely experience. We will come again for the afternoon tea!

The 'extracurricular' stuff ie. hairdresser and chiropodist is also much appreciated.

Since Dad moved to Ashgate House Care Home we have been happy with his care. The staff are friendly and welcoming and show my dad much empathy. Dad seems really settled, he has a lovely room and enjoys joining in with various activities.

I find plentiful staff who are very helpful. Their kindness is always there, especially to very awkward residents. They are available to deal with health and personal needs. Residents are pampered too with individual appetites. The surroundings within the home are cheerful and informative and staff engage with their mental and physical needs.

This home is under new management, the change in care standards is amazing, one of the best care teams they have had. The food on offer is varied and home cooked. The home is clean without any odours, which is difficult to maintain. Overall a really good home.

Well, where do I start? Please do not put your loved one in the sorry state of a care home. My brother-in-law has just passed away in Ashgate House. His wife, my sister is also in a care home and not well herself, so I dealt with things for her, and Ashgate House knew this but they never informed me of changes in his health, never let me know he was on the end of life, and to top it all of they have still not contacted me to tell me he has passed away last night, so his wife of thirty-four years got nothing. They couldn't care less and when you ring them they know nothing so please do not put your family in the joke of a care home.

I would just like to thank everyone at the care home for looking after my dad, the staff go out their way to accommodate all dads needs. He is very settled and well looked after and we as a family are more than happy with the services at this care home. Staff are very helpful and friendly that goes to all the carers/nurses and even to the receptionists you are all doing a great job so well done.

I am sending this review because I feel the excellent staff should be recognised for their compassion, and all their hard work, doing a very challenging, caring role. I cannot thank them enough for the wonderful support given to both my dear husband, during his illness and also myself, during his last weeks. I have nothing but the highest praise for Ashgate House and all the staff who work there tirelessly.