Millfield Nursing Home

Mum has been in miilfield care home for nearly 10 years and she very pleased to be there. I visit twice a week and have my lunch with her . She is well looked after and cared for very well . The home is very comfortable and the staff and carers are helpful and I think they look after my mum professionally and treat her like a friend

Mum has been in Millfield over 3 years and is very well looked after. Lately she has missed seeing the managers dog who is no longer allowed in. She was very popular and calming residents.

Overall as a family we are really happy with the care that mum recieves and it's a big relief to know mum is happy.

I'm more than happy with the care my mum receives. All the staff are friendly and always willing to help with anything.

We as a family would like to thank each and every member of staff.

My mother stayed at Millfield Nursing Home struggling with poor mobility following a hospital admission. Sadly I feel that my mother’s physical and mental health declined in the four weeks that she was there and the promise of care that would be provided for my mother was not fulfilled. The high price does not reflect a high standard of quality of care and value for money. However the thing I find the most shocking was getting my mother to sign a Residence Contract without a family member present. I was later told “she has capacity” but at 96 I feel this is totally unacceptable. Yes, she has capacity but not to sign a 13-page contract setting out the legally binding terms and conditions of her stay. This really is not good practice.

Our mum was in Millfield care home for three and a half years from June 2020 to December 2023 when she passed away. Over the years the care our mum received was incredible, they treated her with love and respect and she formed special bonds with all of the wonderful staff. When our mum had her stroke it was so hard for me and my two sisters having to put her in a care home, but we were so glad we chose Millfield. We ourselves built up really good relationships with all the staff, nothing was too much trouble. We experienced some wonderful moments with Mum, especially going down to watch the entertainment singers, Christmas and Summer fairs. Knowing our mum was loved and cared for by everyone gave us peace. In Mum's final days everyone was absolutely amazing in every way, the way they handled Mum, how they treated and spoke to her was just incredible, they supported us too and couldn’t do enough for us all. There are not enough words to say how grateful we are to each and every one of them. Thank you.

The management of the home was excellent. Overall, a really nice place to stay. She definitely wants to return for another stay.

I've witnessed residents being shouted at by carers. Resident checks are infrequent, and they can be left on the floor, shouting for help for an hour or more at a time. Meal quality/size is inconsistent, and residents are sometimes forgotten. Residents are often insufficiently dressed, and the home is insufficiently heated. Clothes regularly go missing. The majority of residents are also left in their rooms, with no stimulation, and excluded from any form of entertainment. The carers have no dementia training, and most don't understand how to speak to anybody who lacks full capacity. Don't expect to see the manager around the home, as she is usually locked in her office. The floor is often dirty/sticky, and excessive amounts of air freshener is used, which is bad for those with respiratory problems. I could put more, but running out of characters!

This home may be okay for somebody who can speak for themself, however, I'd avoid if your/your relatives' needs are at all more complex.

Dad had short spells of respite over the last year so when it came to full-time care we were confident that Millfield Nursing Home was to be his home. It is such a friendly and welcoming place for both residents and their family. The staff are so caring and I feel confident Dad is getting the best care he could. Also, the activities and days out are great for the residents and Dad never complains about the food!. Would definitely recommend.

Good experience at the care home. The staff are caring and attentive. The only problem I have is with the cleaning regime, which I feel could be more thorough, especially when it concerns bathrooms and toilet areas.

Most of the staff are very good and the facilities are OK. Sometimes people lose sight of just how much some patients are paying from their own life savings to be cared for.

A very friendly atmosphere from all the staff and around the home in general. Resident checks are very frequent and jovial. Help with feeding the resident is gladly given. The dignity of resident is protected at all times by the staff. End-of-life care given with care and compassion. This applies to visitors as well as the resident. A home where caring is the number one priority. I would definitely recommend this care home.

Thank you to all the Millfield staff.

Management is excellent and very professional. Staff are very responsive and caring to their job in caring, not only for Mum to the highest attribution possible. My trust is with this nursing home to look after my mum, 95 years old, to which I compliment them on a good job and care.

It's been amazing to see dad and mum. The staff are amazing. The visit through the french doors was very emotional.

All the staff are very caring and patient. Although most are quite young, they have a lot of compassion. The activities are very good with quite a variety from games to quizzes and cooking.

As family members, we found the support and guidance provided second to none. Staff went out of their way to help and support us, something that was incredibly reassuring at such a difficult time.

The overall care of my relative is very good. I would recommend Millfield care home to anyone needing care.

My mum and I are both happy with the care and support she is receiving. We enjoy attending the activities the home provides. They seem to be bringing my mum back to her old self. We are looking forward to having Christmas dinner at Millfield with my mum.