Oaklands Care Home

However, my father's dementia was not as advanced as that of many other residents. We felt he needed more stimulation, activities and opportunities to spend time outdoors. At times, we were also concerned about the effect that some residents' challenging behaviour had on his overall wellbeing. I felt that the environment was not the right fit for him. We therefore moved him elsewhere. This reflects his individual needs rather than the quality of the staff.

Excellent care given to our mum in extreme, sometimes challenging environments. Our mum had dementia and was given an abundance of care from all the team at Oaklands Care Home. The team were very supportive to the family throughout her stay. The family would like to personally thank Sam and all the team for all they did for our mother.

When my mum was first admitted to Oaklands me and my son went to visit. The staff were very welcoming and showed us to her room. As the time went by we got to know the staff very well. They've always treated my mum with dignity and respect. They made us feel so welcome - a strong family feeling. Nothing is to much trouble for any member of staff. They always make time to have a chat with me and my family. The last 3 days have been very hard on myself and my family when my mum was put on end of life. The staff went above and beyond to make sure that we were all looked after, offering us food and drinks, a shoulder to cry on. Nothing was too much trouble. I can't thank them enough. The amazing nurses, the excellent care staff, the brilliant house keeping team, office staff and OTs. Sam is a brilliant manger she is always there to listen. I'd definitely recommend Oaklands to other people wanting a living caring care home for their relatives. I will honestly miss going to Oaklands.

My Dad has been a resident at Oaklands for nearly 3 years now and is very settled. I cannot praise Sam and the entire team enough for the amazing care Dad receives. They treat him with respect and help him maintain his dignity even in difficult moments. They are angels. I do not live in the UK and the fact that I can go to bed every night knowing he is looked after and cared for in this way makes the difficulty of being so far away while facing this cruel illness much less stressful. The lovely activities ladies also find time to make a video call with Dad every week so I can see him and have a little chat, which obviously makes me very happy. What more can I say, a great care home with very very special, caring staff.

Since my Mum has resided at oaklands care home my experience as her son has been excellent. I feel my Mums needs are taken care of & the staff are friendly and helpful. She seems happy here and that's all we can ask for

My husband became a resident at the beginning of September to Oaklands. Since then, the care he has been given has exceeded all expectations. Every single member of staff has treated him with the utmost respect and dignity, maintaining a calm and caring manner. Nothing is too much trouble for anyone. Their attention and support have made the transition to permanent so much easier. They are all amazing. Thank you, everyone.

I have been in lots of care homes over my 70 odd years and I must say the staff are first class. I thank you all from the bottom of my heart you are all heroes.

His personal care needs and grooming are all taken care of. His clothing is always clean and freshly laundered and he looks smart and tidy. Nothing is ever too much trouble for the staff if you ask them for something and they are always friendly and polite. My Dad's room is always clean and tidy with his personal photos put on the wall by the maintenance team. They send us photos and videos. Thank you Sam and team from a very grateful family.

My brother went stay at Oaklands in January 2025 he's only 62 with dementia . I've never had any dealing with a carehome before . But same as the banner says outside ( SUPER HEROES WORK HERE ) that is so true I can honestly say I've never met such caring and loving people that works there NOTHING is to much trouble for them .even my dog ( Bailey ) loves to there . the only one down side is i can only give this review 5 stars. when it deserves a million stars

Dad is happy and cared for. Staff are fantastic, really polite caring and show the residents total respect. Nothing seems to be too much trouble, so glad we chose Oakland for my dad to spend his remaining years.

The staff are really hard-working, on occasions they looked understaffed due to being here, there and everywhere, I don’t know how they do it really. Always polite and pleasant. Sadly, my dad passed away in November 2023, and two particular members of staff were really supportive and actively encouraged us to visit as many times as we could and to stay as long as we needed to. The staff really stepped up during those last few days and hours, checking on my dad and checking on us with friendly and comforting conversations, which really helped a lot, especially those last few hours. Two other members of staff were also brilliant, obviously not having gone through this before; we had questions which they answered, helping to make us understand what was happening, whether he was comfortable or what was next, etc. Overall, the staff really humbled me; they're so professional and have so much strength to work through those difficult times, making sure everyone involved is being thought about and comfortable.

I highly recommend this care home.

Mum came to live at Oaklands Care Home in February this year after a long stint in hospital. As a family, we feel extremely lucky that mum has joined the Oaklands family. Every single member of staff has made the whole family feel so welcome: I do not need to worry about the care mum gets. Her room is always spotless; she is always dressed well; she is so well looked after in every respect. We genuinely cannot thank everyone enough - you are all amazing!

The carers were excellent. My issues are with management who despite saying their policies are in line with government recommendations, they are not. Despite the Government saying quarantine was not required after visits out, I was told again and again that it was. I had to go above and speak to the area manager to get this corrected. Government guidance allowed me to be an essential caregiver and two extra visitors should have been allowed as well. We were only allowed one extra contravening government guidance. When mum was on end of life, the GP prescribed morphine every two hours if needed. We requested meds when mum was showing signs of pain. This was most frequently every four hours. Two nurses accepted our word, two would not until they saw it for themselves. We did not ask unless we had seen pain signs. As it took twenty minutes to get the meds this needed to be at the first sign, not once the pain was strong. The manager misinformed us about mum on a few occasions.

The care my Grandmother receives is phenomenal. This home is filled with love and laughter, with a care team of people who are passionate about caring for people. My grandmother is always clean, well cared for and happy, as a family we couldn’t wish for better. The facilities and activities available are brilliant, and the team are so creative and understanding. My Grandmother is treated with dignity and respect and despite her dementia feels settled and at home in the Oaklands. Would not want her to be anywhere else!

My mum has been lucky enough to be a resident here for the past year. I can’t recommend it highly enough. The lengths the management and staff have gone to are amazing as we only had a couple of weeks before lockdown started so didn’t have time to take many belongings in. One day the manager asked me to email lots of family photos through for Mum and together they laminated them to make her a photograph album. She even sent me a video of Mum looking through them! The home have always maintained regular contact throughout lockdown and I was so overwhelmed when I could finally visit just how happy, content and well cared for she looked. I never have concerns about my mum at all as I firmly believe she has the best care possible.

My godmother has been a resident of the Care Home for 5 years. She is well looked after by the caring staff who have helped her continue to live as full a life as possible even with dementia. My godmother is very happy despite all of the challenges that her illness presents and that is largely down to the staff in the home as well as the residents. It has been a difficult year for all concerned but the staff and management have put all safeguards in place to protect all of the residents from Covid; well done to you all with grateful thanks.

This care home is truly wonderful from the manager to the admin staff, the carers, maintenance man, in fact, everyone who works here is fantastic. I have a friend who has developed severe dementia and was seriously ill and luckily I made contact with the manager and without hesitation, she visited him in hospital and assessed my friend and invited him into their family at the home, this saved his life and has given him a quality of life he once had again. I cannot thank the total members of staff for the wonderful job they are doing at such difficult times, nothing is too much trouble for them. I have had lockdown like most people, but the home has produced a bubble which allows me 15 minutes live visits every week which means so much to my friend as I am the only person outside the home he remembers and the person who supervisors these visits even rings me to make sure I remember my visit, thank you mate. I am kept updated with my friend's medication and his diet. Thank you.

The staff employed at Oaklands are always helpful and actually do seem to care about the residents, they have always been very friendly towards visitors and get to know them and take an interest in the whole family, both the visitors and residents. They have made visiting possible recently in what are very difficult circumstances due to COVID, and prior to that offered video calls so that we could keep in touch with our Dad, which can’t have been easy for them trying to fit in these extra tasks. The management always seems to be hands-on and are involved in the day to day care of the residents, and not just behind a desk. The food is very good and offers a choice daily to cater for all needs, and the members of staff serving the food know the residents by name and are very friendly towards them. Overall the care home offers a safe and secure environment for our loved ones, with caring staff, which gives the relatives peace of mind that they are being well looked after.

Very friendly and caring staff who have worked extremely hard through these hard times. They have gone beyond the realms of duty. It is a hard decision when choosing a residential home for your loved ones but I would highly recommend Oaklands and their lovely staff.