Oliver House Nursing Home

33 Oliver Road, Kirk Hallam, Ilkeston DE7 4JY
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9.6 39 Reviews
  • Oliver House Nursing Home, Ilkeston
Oliver House Nursing Home provides a range of health and care services for older people in a homely environment with medical staff always on hand to assist when necessary. Providing quality, compassionate care, Oliver House offers a friendly community where people can feel safe and at home.

Each resident’s views and opinions are taken into account in all aspects of the running of the home. There are a range of facilities available, including hairdressing, chiropody, dental and opticians services. The home offers a four-week menu with variety at each main meal, offering residents choice and promoting independence.

The home is equipped with CCTV to help maintain the safety of residents, staff and visitors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 26 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Self funded our rates vary depending on needs of residents.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Oliver House (Kirk Hallam) Ltd

Person in charge

  • Julie Marshall (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (1)

Oliver House Nursing Home Reviews (39)

9.6

Oliver House Nursing Home has a Review Score of 9.6 (9.619) out of 10, based on 15 reviews in the last 2 years.
Over all time Oliver House Nursing Home has 39 reviews.

Overall Experience
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Date Published
  • 39
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Reviewer Connection to Oliver House Nursing Home
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Total of 39, showing 21-39
Review from J A (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Good care plan in place.
Parent feels safer.
Activities very good.
Satisfactory food and hygiene.
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Review from Michael S (Son of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Olive House is a lovely place for my dad.
I find the staff very friendly. Always have the time to talk and are lovely with my dad.
I find the atmosphere very good for everyone in care, and I am pleased my father is here.
Would highly recommend.
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Review from Y D (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff have been excellent at the home; they are very friendly and caring in every way to my mum and us as a family.
There are plenty of activities for residents, and over the Christmas period, I was impressed as they had a pantomime come into the home and a choir; the Mayor came, and everyone
involved enjoyed it all. Mum is treated with respect and dignity. The manager is excellent; she answers all my queries either personally or over the phone. They have all been brilliant. I would recommend the home to anyone.
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Review from J W (Son of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in this care home for two years now and her care has been extremely good. The staff are very good and caring we had a big party at the home for my mother's 100th birthday. It was a fantastic party, with all staff and patients having fun.
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Review from Kim C (Sister of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for caring for my sister, a special thank you to the manager, what an amazing nurse that goes over and above with her care. Thank you for today when I dropped the chocolates off to say thank you, for comforting me with the loss of my sister. Please, can she get a pay rise or some recognition,
she is amazing!
Thank you.
Thank you.
Thank you.
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Review from John S (Husband of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff and management at Olive House Nursing Home are excellent. I could not wish my wife to be anywhere better. It's a very good nursing home.
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Review from D S (Daughter of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff and management are always very polite and willing to answer any questions or concerns and I have always seen residents treated with lots of care and kindness.
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Review from Keith P (Husband of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been cared for in the home for nearly three years. During that time she has been cared for extremely well and is quite content to live in the care home.
Due to the various pandemic restrictions, we have only been able to visit her by appointment restricted to her room and my observations
are made from these visits (and daily telephone calls).
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Review from J N (Daughter of Resident) published on 4 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oliver House is the ideal nursing for my mother who has severe dementia. All the staff accommodate Mum's needs and do not expect her to fit in with them, unlike other care homes. On my last visit, it was great to be able to join in the sing-a-long and daytime activities and lovely to see arrangements
well in place for the Jubilee. I would recommend it to anyone who wants their relative to be in a happy, caring environment.
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Review from P B (Wife of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband looks well and happy, his clothes are picked out to match and he is clean and well cared for. The atmosphere is happy and content. The staff seem really caring and my husband knows all of their names. He also tells me that the food is great. I also like the fact that he is allowed to lie
in bed if he wants in the mornings, getting up at 10:30 am for breakfast.
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Review from John P (Son of Resident) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to the fact that my mother first moved in, in March, I am unable to fill in all of the ratings section. I just have not been inside, but the interchange I have had with them up until now is first class.
Reply from Sajid Mahmood, Director at Oliver House Nursing Home

Thank you for all your kind words. We will try to always provide the kindest of care for all our residents.

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Review from Lisa R (Daughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my grandma and now my mum, have been in Oliver House and the staff and the management have always been excellent with both. During the Pandemic, the home was locked down immediately and this has stopped my Mum from getting ill, which could have been disastrous with her condition. I have always
found everyone very helpful and they keep me well informed about anything I need to know.
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Review from Linda P (Daughter of Resident) published on 9 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nursing care is excellent, staff are incredibly caring and professional. A lovely homely feel to the place, improvements happening to the door, chairs etc. Very grateful to all staff for their care and protection of residents throughout this pandemic and fully agree with their visiting policies. My
Mum died there in November and we were so well cared for during this time. Excellent nursing home.
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Review from F S (Granddaughter of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my grandad since he moved in last October every week. He has dementia and he came from another home. He has now started smiling again and I have received emails and photo messages of him joining in with all the activities. What a wonderful place this home is. It also gives me peace of
mind knowing he is safe and happy.
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Review from Pamela S (Daughter of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oliver House is very friendly. The staff are approachable and very helpful, nothing is too much trouble.
Room kept immaculate.
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Review from Clifford S (Brother of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and helpful.
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Review from J P (Daughter of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well looked after and cared for. She is very happy and safe.
She is now eating and drinking very well and has put on some weight.
Outings and entertainment are fabulous.
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Review from Denise C (Daughter of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very kind and welcoming.
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Review from S S (Son of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff.
Clean and adequate facilities.
The staff is very caring from what we can observe.
A lovely outdoor garden area for residents.
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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Oliver House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.619 for Oliver House Nursing Home is calculated as follows: ( (123 Excellents x 5) + (39 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 176 Ratings = 4.619
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oliver House Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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