Very disappointed with White Gables staff after my mum recently had a three-week stay. The staff was very unhelpful and quite obstructive. Laughed when I advised Mum was dressed in another lady's underwear. I felt there was a culture of staff having ‘each other’s back’ when issues were raised. Do not recommend it at all.
1. Greeting on arrival was very chaotic and not welcoming.
2. Mum was dressed in other people’s clothing, despite her own being labeled.
3. Medication found on Mum's knee? Make your own mind up!
4. Visiting times not conducive to working family members.
5. Staff were rude and very unhelpful.
6. Door shut in my face when I asked for Mum's unused sanitary wear to be returned (84 pads in 3 weeks!).
7. When Mum asked to use the toilet, the carer said ‘what again’!
8. Mum's clothes were crammed into one bag when I collected her and not folded and put in nicely, very disappointing.
Mum is now happy at another home where the staff is helpful, happy, and kind and we get a cup of tea.
