Brockfield House Nursing Home

Dad passed away here in January and it was a comfort to us knowing he was well cared for until the end

My mum has been at Brockfield House now for quite some time. For the first time in many hard worrying years with mum we as a family can relax, knowing she is the best hands possible. I can not give enough thanks to the wonderful staff there. The nurses that contact me immediately when something is wrong .. they are caring and professional at all times. The manager who makes you relaxed when you first go there, as it is all daunting. Now my mum wants to go home to Brockfield whenever we go out.. that is a testament to them, her calling it home.. I thank the staff from the bottom of my heart for all of their hard work. Thank you so much.

Management always quick to reply and sort any issues.

I find the home homely + care is excellent couldn't find a better home for my husband.

I would like to say thank you to all the Brockfield team for the excellent care my dad receives.

Fantastic home, fabulous staff! Our mum moved into Brockfield House in October 2023. She receives exceptional care and is settled and content. All the staff are very professional, approachable and friendly. They are dedicated and work so well as a team. We feel the staff provide great care tailored to the needs of the individual. The home is always spotlessly clean and the food looks delicious! Activities are varied, interesting and good fun. There is always a warm welcome at Brockfield House when we visit and communication is excellent. A big 'thank you' to everyone at Brockfield House for all that you do.

My aunt was transferred a year ago after a very challenging hospital admission. She settled amazingly well, the team at Brockfield House have become like family to her and have gone above and beyond in supporting her.

The office staff and nurses have always managed to convey any problems or difficulties with me. The communication is very good. I’m given time to speak to staff when needed.

The staff are a credit to the home, from the carers to the nurses and admin and management. They are always pleasant, caring and understanding. We, as a family, really feel that the staff care about the residents; it's not just a job to them. This is lovely for the residents and makes it so much easier for the families knowing that the residents are so well cared for.

My wife has been in the nursing home for nearly a year now and I can say the care she has been given is first-class. I visit the nursing home every day to see my wife and see how caring the staff are to all patients.

I must say the staff are lovely and caring my husband is very well looked after always clean and happy. I couldn’t wish for a better home and I’m very grateful for all the love and attention that they give to my husband thank you.

Brockfield House is amazing. The staff manager and receptionist are approachable and nothing is too much trouble, especially as we navigate through meetings with CHC and Social Services. My husband is happy and settled in a lovely bright environment and we know that he is safe.

Everything about this care home was first class, the staff, the manager. Everyone was very friendly and cheerful. My husband was well looked after. The only reason we moved him, was the distance we had to travel to visit him. Thank you, everyone, you've done a grand job.

Since my mum has been at Brockfield House I have been very happy with the staff from the management to the carers. My mum seems very settled and happy.

We will never forget all the love shared by all.

My father has been very well looked after during his stay. The staff have been excellent in their communication with the family and his day to day care. Very patient and knowledgable. Kind and thorough.

We found Brockfield when our father, with advancing Alzheimers, became too much for his previous care home.

Although it was difficult at first to adjust to the more challenging residents, Dad was always treated with dignity, patience and respect. The staff were well trained to deal with all situations. There was a constant core of care staff and nurses which is a huge help in the delivery of specific care to individuals. Agency staff were only brought in if absolutely necessary.

It was important for us to know he was being well cared for and was settled as we both lived some distance away. On the occasions we were able to visit we always found him well dressed, well fed and as happy as he could be. He loved the musical entertainment and they made a real effort for his 90th which will always be a happy memory as it was the last time I saw him. He passed away a few months later at the home and his end of life care was extremely good.

The staff provide a loving and caring experience for residents, which is not always easy given the challenges they sometimes face (all stages of dementia).

Effort in recent year has been put in place to brighten the surroundings and garden although better use of some areas could be made, given staffing ratios are ok - again more consistent staffing has been secured in past year.

It's about people, so the staff make it and they are once again led by a strong manager.

As am I to have peace of mind.

My husband has been a resident six months now and I am more than happy with the care he receives. Three other homes would not accept my husband due to his behaviour, but the excellent care of the staff at Brockfield House have ensured he has settled in well.

The very low use of agency staff means that residents are familiar with all their carers, who are very hard working, compassionate and show genuine care for the residents. My husband is kept clean and tidy and enjoys the home cooked food and entertainments. Relatives are welcome to visit anytime.