Duncote Hall Nursing & Residential Home

The care home in general is okay the new communal area that's been opened this past six months is a godsend for space for each person. The activities woman is doing a great job the hall in general could do with a redecoration and a really thorough clean my Dad'sThe activities woman is doing a great job the hall in general could do with a redecoration and a really thorough clean. My dad's room has had mice/rats in the room the past month and pest control has been putting trips around his room. The care workers don't tend to have much activity with the people in the hall when asking for something It seems like a chore more than a pleasure to help. One annoying thing since the new communal area has been open as my dad has left under the air-conditioning throughout the summer freezing cold with cold air running through his shoulders and they could be more consideration when the air-conditioning is on not to have patience stuck right underneath the cold breeze.

It has taken 4 or 5 months to get to this position and given that she is hard of hearing and unable to communicate she is isolated from the rest of the community and must be feeling quite isolated.

The interior of the building decor is tired in areas but kept clean.

My mother has been at Duncote Hall since last April, and I cannot speak highly enough of the care she has received from the dedicated staff. We are always promptly informed of any issues regarding her care. The staff are kind and respectful, and they treat my mother with dignity. She is the happiest she has been in a long time, and it gives us great peace of mind to know she is in safe hands.

Thank you doesnt seem enough

As soon as you go through the front door there is a welcome and a warmth within the home. I feel very happy that my mum is with Duncote, as I live 3 hours away, and I know she is being looked after and well cared for which puts my mind at ease. Thank you to all the staff for their hardwork and care.

The care and devotion they have given to my father is amazing .

In the eighteen months or so that I have been at Duncte Hall I have had no off-putting experiences and the overall experience has been very good, especially the nursing cover. Foodwise I have to have what I am given (Tracheostomy)

All good, happy with everyone and mum seems very happy where she is and we love how the team are with her. Her needs are seen to as far as we can see.Thanks to all concerned at the care home for their dedication.

The staff are very friendly and caring both to my mum and the visitors she has. There are a range of activities each week which she is able to participate in. Her room is on the ground floor so she is able to get around easily and it has a lovely view over the garden. Mum is happy and well cared for at Duncote which means so much to us as a family.

My mum is in a very difficult place and the care she has received at Duncote Hall has been exceptional. That she is still alive is down to the care she has received and the way the staff have treated her. I have always been welcomed and since she has deteriorated they have ensured that she is comfortable, clean, and fed and her pain is managed.

A huge thank you to all of the care and nursing staff who cared for my late uncle. You all provided the highest standards of care to him. I highly recommend the home personally. You are all truly wonderful and a big credit to the company.

The care my mum is receiving is outstanding. As a family, we are so pleased which takes away the stress. Everyone nurses, carers, admin staff and managers are wonderful to her. My mum says the staff are her angels. After visiting her we always feel assured that she is being given the best of care in every aspect. Thank you to you all for this.

My mum has thrived since moving to Duncote Hall last August. She has advanced dementia, but always seems content in herself and is clearly being looked after well by the staff who always treat her with dignity. In addition, the staff are always very friendly, and we are made to feel very welcome whenever we visit mum.

My mum was welcomed into Duncote Hall at the end of October. Whilst it's only been a short while, I have to say, the level of care and support given to my mum has been first-class. The management has been supportive of the family, and the carers and nurses have been wonderful. The way the carers interact with my mum is a joy to see. The carers and nurses need to be aware of how wonderful they are. This has been such a comfort to the family at what has been a very stressful time. Our greatest thanks to all at Duncote Hall.

The staff are very helpful and nothing is too much trouble.

My mother came to Duncote Hall suffering from dementia and also breast cancer. We knew her time was limited but didn't realise by how much. The care she received at the home was exemplary and she made friends and came back to life somewhat through different things that were going on during the daytime hours. Although Mum didn't want to eat anything, the staff were trying to coax her and we were grateful for every morsel she ate or sip of drink she took. She was comfortable in her last days and I would like to thank the whole team for their care and dedication.

I cannot fault the care given to my mother during her stay with you at Duncote Hall Nursing & Residential Home. Mum was encouraged to join in the activities regularly. Mum was not the greatest eater and drinker but the staff encouraged her to try and eat and drink regularly. Her room was clean and tidy with a lovely view over the garden. Unfortunately, Mum passed away but the care during and after her passing was second to none. Thank you.

My wife had diabetes, breast cancer and vascular dementia. During her brief time in Duncote Hall, she was well cared for by all the staff. She was difficult to feed but the staff made every effort to feed her, one-to-one. The activity organiser made every effort to keep the residents happy i.e. games, colouring and sing-along. After my wife passed away, I can only praise the care and compassion shown by the staff towards my family and their professionalism was brilliant. My family intend to donate two benches for the remembrance garden as a measure of our thanks and gratitude to Duncote Hall staff.

Thank you all again.