Visitors welcome at all times.
Parking spaces outside the home.
Park House Nursing Home has a Review Score of 8.1 (8.146) out of 10, based on 11 reviews in the last 2 years. Over all time Park House Nursing Home has 46 reviews.
Review from Wendy B (Wife of Resident) published on 10 February 2021
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Reply from Sarah Massey, Home Manager at Park House Nursing Home
This is lovely to hear, we appreciate your time to tell us, thank you. This is especially pertinent at present when the work environment is difficult for staff. They are all making an extra effort to provide good safe care and keep spirits up for our residents.
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Review from J A (Daughter of Resident) published on 2 February 2021
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Reply from Sarah Massey, Care Home Manager at Park House Nursing Home
We appreciate receiving your acknowledgement for the special care services, it means a lot to us, especially at this difficult time. Staff have been working extremely hard to maintain standards, keeping everyone safe, supported and engaged where possible.
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Review from Trevor B (Son-in-law of Resident) published on 2 September 2020
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Reply from Janet Briddon, Home Manager at Park House Nursing Home
Thank you for your commendations and for taking the time to review Park House. It has been an extremely difficult time lately and the staff have worked so hard, giving care and being family to the residents, so it is good to receive accolades such as this. It is a lovely home, we have a great team and you are right it is a great place to stay, thanks for endorsing us.
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Review from Irene M (Sister of Resident) published on 4 March 2020
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Review from Michael C (Son of Resident) published on 13 August 2019
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Review from Charles B (Wife of Resident) published on 9 July 2019
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Review from A W (Wife of Resident) published on 15 May 2019
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Review from Julie Ann B (Daughter of Resident) published on 16 January 2019
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Review from S S (Wife of Resident) published on 28 December 2018
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Review from Kevin S (Son-in-law of Resident) published on 29 November 2018
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Review from Philip S (Son of Resident) published on 26 November 2018
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Review from Josephine J (Niece of Resident) published on 26 November 2018
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Review from Valerie S (Daughter of Resident) published on 26 November 2018
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Review from R H (Daughter of Resident) published on 26 November 2018
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Review from Michael C (Son of Resident) published on 26 November 2018
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Review from R M (Friend of Resident) published on 5 November 2018
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Review from Kim L (Daughter-in-law of Resident) published on 5 November 2018
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Review from Jackie C (Daughter of Resident) published on 29 October 2018
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Reply from Julie Elliott, Marketing Manager at Park House Nursing Home
This is great to know, that we are doing a good job and that your dad is happy, this is what we aim for and we appreciate the feedback for our hardworking and deserving staff.
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Review from J F (Sister of Resident) published on 18 October 2018
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Review from S R (Son-in-law of Resident) published on 2 October 2018
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The Review Score of 8.1 (8.146) out of 10 for Park House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.758 for Park House Nursing Home is calculated as follows: ( (47 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (20 Very Poors x 1) ) ÷ 128 Ratings = 3.758
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.388 Points relating to the number of positive Reviews for Park House Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 8 Positive Reviews ÷ 13.6 = 0.588
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2022
Stephanie has worked in the care sector for twelve years and has worked as a Senior Carer at Canal Vue Care Home, she then moved to Melbourne House as Head of Residential Care before becoming the company’s training manager.
Now Manager at Park House Care Home, Stephanie is leading the Home ensuring its high standards of care are maintained and developed.