Burgess Manor Care Home

100 Fleetwood Road, Southport PR9 9QN
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8.2 11 Reviews
  • Burgess Manor Care Home, Southport
Burgess Manor Nursing Home is independently owned and has built up its reputation by providing bespoke care, with a strong focus on kindness and personal happiness.

The home benefits from a pleasant location, with views of the neighbouring golf course and the seaside town of Southport just a short distance away.

An active lifestyle, alongside professional care, is supported and the friendly team is experienced in many disabilities and also dementia care.

The home itself is on two levels with each level consisting of a small garden/patio area where barbecues are often held during the summer months, or where residents can simply sit and enjoy the peace and quiet, and rolling views of the golf greens.

For those residents who enjoy getting out and about, there are two minibuses available for all their needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

These prices are only a guideline, please contact Burgess Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Patterson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (4)

Parking

  • Car park available

Burgess Manor Care Home Reviews (11)

8.2

Burgess Manor Care Home has a Review Score of 8.2 (8.202) out of 10, based on 5 reviews in the last 2 years.
Over all time Burgess Manor Care Home has 11 reviews.

Overall Experience
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Date Published
  • 11
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Reviewer Connection to Burgess Manor Care Home
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Total of 11, showing 1-11
Review from I A (Friend of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find every time I visit my friend that he is very well supported and cared for. The staff are welcoming and very professional. Always keep me updated and always listen and assist with any issues. Excellent management team and support staff. Many thanks.
Reply from Joanne Willis, People Partner at Burgess Manor Care Home

Many thanks for your lovely feedback. I am pleased to hear you are happy with the services provided at Burgess Manor. I will ensure this is shared with the team.

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Review from Chloe M (Friend of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am overall happy with the support my friend gets. Good staff support.
Reply from Jenna Bethell, HR Manager at Burgess Manor Care Home

Thank you, Chloe, we appreciate your feedback and will pass this on to the team.

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Review from M F (Sister of Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After Covid, my brother became seriously unwell with long-term medical needs and he was finally given the gift of a new home at Burgess Manor Care Home.
There are not enough words to say how truly grateful we are to the warm welcome, patience, acceptance and professional approach everyone shows. Thank
you from the bottom of all our hearts for all that you do each and every day.
Reply from Joanne Willis, People Partner at Burgess Manor Care Home

Many thanks for your lovely feedback. I am pleased to hear you are happy with the services provided at Burgess Manor Care Home and I will ensure this is shared with the team.

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Review from Thomas G (Brother of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and efficient staff. My sister is well cared for. Can be difficult to contact home by phone.
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Review from Gerry L (Brother of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall, the experience is generally satisfactory, although my sister has highlighted that staffing levels have been below the level expected for the nursing wing. There are no issues with the staff, but due to the levels they are struggling to cope with residents' needs fully. Since the change from
food being made on-site to the pre-prepared meals, this has been a backward step. All the staff who deal with my sister are always pleasant and she gets on well with them.
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Review from K W (Wife of Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in residence here for over a year now. He is always very happy and well cared for when I visit. The staff are all prepared to talk and listen and my husband obviously enjoys their company.
Reply from Joanne Willis, HR Officer at Burgess Manor Care Home

Many thanks for your lovely feedback. I am pleased to hear that your husband is happy at Burgess Manor. I will ensure this is passed onto the team.

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Review from S F (Stepdaughter of Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so pleased with the standard and level of care you have shown my stepfather. We are particularly grateful of the way in which he is encouraged to engage in activities and trips away from the unit. He always appears clean and content in his surroundings which has helped him to settle and
adjust so quickly. Thank you to all the staff.
Reply from Joanne Willis, HR Officer at Burgess Manor Care Home

Many thanks for your lovely feedback. I am pleased to hear your stepfather is happy at Burgess Manor. I will ensure this is passed to all the team.

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Review from G B (Daughter of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my dad came out of hospital he was a high-risk case due to his anxiety and outburst being in Burgess Manor with excellent staff and care I have my dad back again. He is settled, content and happy to go with the staff after visits which is a high comfort to me. We are also delighted with the home
visits which means he gets to come home and spend quality time before returning to the care home - highly recommend!
Reply from Joanne Willis, HR Officer at Burgess Manor Care Home

Many thanks for your lovely comments. I am very happy to hear that your Dad is happy and content, and I will pass your feedback to the team.

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Review from J B (Wife of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is happy in Burgess Manor Care Home - his Dementia is treated with understanding and care. His personal care is treated with understanding and respect. The staff are friendly and supportive providing a very professional service. The building is clean and well maintained.
Reply from Joanne Willis, HR Officer at Burgess Manor Care Home

Many thanks for your lovely comments, I will ensure they are passed onto the team.

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Review from L L (Daughter of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we have been very pleased with the treatment and care of our mother, but her bedroom is very 'tired'. We have requested a few times that the sink unit needs repairing but it is still falling apart. But we are very pleased with the unfailing care that our mother has received and feel that
this is the most important fact. She is always clean and neat when we visit regardless of time of day.
Reply from Joanne Willis, HR Officer at Burgess Manor Care Home

Thank you for your review. We will look into the issue with the sink. Kind regards

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Review from Robert B (Husband of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and service. Excellent, helpful friendly staff.
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Current Review Score: 8.2 (8.202)

Overview of Review Score

The Review Score of 8.2 (8.202) out of 10 for Burgess Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.450 for Burgess Manor Care Home is calculated as follows: ( (39 Excellents x 5) + (12 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 60 Ratings = 4.45
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.752 Points relating to the number of positive Reviews for Burgess Manor Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 4 Positive Reviews ÷ 10.6 = 0.377
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

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Emma Patterson

Job Title: Home Manager Joined: 2014

Emma has worked at Burgess Manor for over 10 years, originally starting as an activities coordinator. She has worked in all areas of the home before taking on the role of home manager. Her passion is delivering person-centred care; she loves seeing our residents achieve their goals and ambitions as she truly believes that everyone has a right to live their life how they wish with the right environment and support despite their needs.

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Phil Gossage

Job Title: Activities Joined: 2002

Phil has worked at the home for many years as a driver and activity staff member. His passion is improving our residents' quality of life. He has worked with all walks of life and really enjoys putting smiles on people's faces!

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Clare Patterson

Job Title: CHAP Joined: 2018

Clare loves working at Burgess Manor! She cares about our residents who live here and treats them like they are her own family. She enjoys supporting residents to live their life supported and encouraged and believes that all residents deserve to be treated with respect - we work in their home!

Frequently Asked Questions about Burgess Manor Care Home

What types of Care is Burgess Manor Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Burgess Manor Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Burgess Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burgess Manor Care Home to the centre of Southport?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burgess Manor Care Home to verify any information. View our terms and conditions. Burgess Manor Care Home has an Enhanced Service - more info.