Burgess Manor Care Home

The activities are great going out. But not a lot inside Home. Need more stimulation That is what I have observed, on middle floor. Staff are all brilliant, & management.

Excellent care and attention from everyone who takes care of my husband, from the top (Emma) to all the fabulous staff who take care of John on a daily basis, everything is done with care and dignity, my husband has and still is on occasions quite challenging, this doesn't phase the staff at all, they deal with him quite calmly which in turn settles him down, I can't thank the staff enough they are all fabulous, a big thank you to everyone.

I find every time I visit my friend that he is very well supported and cared for. The staff are welcoming and very professional. Always keep me updated and always listen and assist with any issues. Excellent management team and support staff. Many thanks.

I am overall happy with the support my friend gets. Good staff support.

There are not enough words to say how truly grateful we are to the warm welcome, patience, acceptance and professional approach everyone shows. Thank you from the bottom of all our hearts for all that you do each and every day.

Overall, the experience is generally satisfactory, although my sister has highlighted that staffing levels have been below the level expected for the nursing wing. There are no issues with the staff, but due to the levels they are struggling to cope with residents' needs fully. Since the change from food being made on-site to the pre-prepared meals, this has been a backward step. All the staff who deal with my sister are always pleasant and she gets on well with them.

Friendly and efficient staff. My sister is well cared for. Can be difficult to contact home by phone.

My husband has been in residence here for over a year now. He is always very happy and well cared for when I visit. The staff are all prepared to talk and listen and my husband obviously enjoys their company.

We have been so pleased with the standard and level of care you have shown my stepfather. We are particularly grateful of the way in which he is encouraged to engage in activities and trips away from the unit. He always appears clean and content in his surroundings which has helped him to settle and adjust so quickly. Thank you to all the staff.

When my dad came out of hospital he was a high-risk case due to his anxiety and outburst being in Burgess Manor with excellent staff and care I have my dad back again. He is settled, content and happy to go with the staff after visits which is a high comfort to me. We are also delighted with the home visits which means he gets to come home and spend quality time before returning to the care home - highly recommend!

My husband is happy in Burgess Manor Care Home - his Dementia is treated with understanding and care. His personal care is treated with understanding and respect. The staff are friendly and supportive providing a very professional service. The building is clean and well maintained.

As a family, we have been very pleased with the treatment and care of our mother, but her bedroom is very 'tired'. We have requested a few times that the sink unit needs repairing but it is still falling apart. But we are very pleased with the unfailing care that our mother has received and feel that this is the most important fact. She is always clean and neat when we visit regardless of time of day.

Excellent care and service. Excellent, helpful friendly staff.