Owner: Premcard Ltd
Person in charge: Heather Brookfield (Matron)
Local Authority / Social Services: Sefton Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Asperger Syndrome • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Languages Spoken by Staff (other than English): Malay
Single Rooms: 32
Rooms with ensuite WC: 30
Weekly Charges Guide: (These prices are only a guideline, please contact Elm House to find out the exact price for your requirements.) Nursing Care Single £510 – £635 (These prices are only a guideline, please contact Elm House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Elm House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Elm House has a Review Score of 8.6 (8.563)
The Review Score of 8.6 (maximum of 10) for Elm House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Elm House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Elm House is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.563 Points relating to the number of positive Reviews for Elm House is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6.4 Target = 0.313
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Tara M (Daughter of Resident) on Monday 3 April 2017. Relates to March 2017.
The Nursing Home is a warm and caring environment and the staff are completely focused on providing the best care possible for the residents. My mother went to Elm House for palliative care and immediately settled thanks to the warm welcome and excellent care she was given. She described it as living in a hotel! I would have no hesitation in recommending Elm House for your loved one as I have witnessed the care and compassion by all staff alike
How likely would you be to recommend Elm House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Paul A (Son of Resident) on Wednesday 1 March 2017. Relates to February 2017.
Choosing a care home for a loved one is like choosing a first school for your child. Will they be happy, what are the reports like, what are the facilities like etc etc etc, and you still walk away in tears.
Having looked around at several care homes, including so-called "posh ones" my family and I visited Elm House, on behalf of our Father who was in the latter stages of life.
From the moment we stepped through the door we knew that this was the right place for him. The staff are so kind and understanding and the place is spotless. Nothing was to much trouble either for our Father or us as a family. Every step of the way we were kept informed and consulted. I genuinely could not single out one particular member of staff as being exceptional, they all are. Dad passed away peacefully surrounded by people who cared for and loved him, my family and I are so grateful to you all, thank you.This is not a care home, it is an Oasis of Kindness.
How likely would you be to recommend Elm House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Other Care Homes located nearby to Elm House
0.4 miles away
100 Fleetwood Road, Southport PR9 9QN
0.5 miles away
9 Rawlinson Road, Southport PR9 9LU
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