Search...

Evergreen Lodge

Haddon Road, Rock Ferry, Birkenhead, Merseyside CH42 1NZ
Evergreen Lodge Logo
Jobs
Evergreen Lodge logo
Evergreen Lodge, Birkenhead
Evergreen Lodge, Birkenhead
Evergreen Lodge, Birkenhead

Evergreen Lodge is a 40 bed service that provides varied complex nursing care to adults across 3 units.

Staff are experienced in looking after residents who are amongst the most fragile, mentally, or physically vulnerable in society, but who benefit from feeling a sense of independence and security within the Evergreen Lodge service that they might not be able to achieve outside of the care setting. This often means supporting...  

Care Provided by Evergreen Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,972N/A
Residential Dementia CareFrom £1,972N/A
Nursing CareFrom £1,972N/A
Nursing Dementia CareFrom £1,972N/A

The specialist service fee rate at Evergreen Lodge is reviewed annually.

Contact Evergreen Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • June Poole(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (40)

Parking

  • Free onsite car park available for visitors.

Evergreen Lodge Reviews (19)

Submit a Review
9.1

Evergreen Lodge has a Review Score of 9.1 (9.119) out of 10, based on 8 reviews in the last 2 years. Over all time Evergreen Lodge has 19 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Evergreen Lodge
Loading...
Showing 19 reviews matching selected criteria
Review from John B (Husband of Resident) published on 15 July 2026 Submitted via Postal Card
Overall Experience
My wife has been a resident at Evergreen Lodge Nursing and Care Home for just over five years. During that time sadly, but inevitably, her Alzheimer's disease has been advancing and this has consequently led to some changes in her day to day care needs.

I have found that, without exception, the very professional, dedicated and caring staff have maintained and, where necessary, adapted their excellent and dignified care of my wife, something for which I am, and always will be, truly grateful.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Thank you for your kind feedback. We're pleased to hear you've been happy with the care and support your wife has received over the years. Your comments will be shared with the team, who will appreciate your recognition.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Wife of Resident) published on 6 July 2026 Submitted via Postal Card
Overall Experience

My husband has been a resident for the past 4 years. During his time there he has always been treated with care & dignity. It is not the best looking care home but the staff & management make up for this. A new manager has recently been appointed and is giving the home a complete makeover. You can see day by day the improvements she is making.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Thank you for your thoughtful feedback. We're delighted your husband has always been treated with care and dignity. It's wonderful to hear you've noticed the positive changes, and we appreciate your kind words about our dedicated team and new manager.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian P (Son of Resident) published on 6 July 2026 Submitted via Postal Card
Overall Experience

I have found all the staff extremely helpful. If something happens to my Dad ie a fall or something, you would get a phone call advising you what happened. All staff are truly dedicated to the residents, from the cleaners to management.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Thank you for your kind words. We're delighted to hear you feel well informed and supported. Your feedback means a great deal to our whole team, and we'll be sure to share it with everyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Veronica L (Daughter of Resident) published on 18 December 2025 Submitted via Website
Overall Experience

Brilliant staff and management honest and caring. my Dad has been moved about in the past due to not being able to settle in other homes and not connecting with the staff and staff not being able to cope with my dad but this care home has been amazing with my Dad and his needs . staff go out of there way to help him and also help me with feel very at ease that he is being looked after well and is in good hands .

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Thank you for your kind words. We're so pleased your dad has settled well and that our team has been able to meet his needs. It means a lot to know you feel reassured that he's in good hands.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul S (Son of Resident) published on 2 December 2025 Submitted via Website
Overall Experience

Excellent, Compassionate Care

My dad has been a resident at Evergreen Lodge for nearly a year, and I am extremely grateful for the care he receives. The staff are incredibly patient with him, even on days when his moods and aggression are challenging. They always treat him with dignity and understanding.

They consistently make sure he takes his mental-health and diabetic medication, even when he resists it, which gives me real peace of mind. He has regular meals, plenty to drink throughout the day, and the staff check on him frequently to ensure he's comfortable and safe.

What stands out most is how the team go out of their way to give him what he needs, whether that's reassurance, attention, or practical help. It's clear they genuinely care about his wellbeing.

I'm very happy with the staff and the support my dad receives at Evergreen Lodge. I would highly recommend this care home to anyone looking for compassionate, reliable care for a loved one.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Thank you for your kind words and for taking the time to share your experience. We're so glad to hear that you & your dad feel supported and cared for at Evergreen Lodge. Our team works hard to ensure his comfort, safety, and wellbeing each day, and your feedback means a great deal to us.

We...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M L (Wife of Resident) published on 5 June 2025 Submitted via Postal Card
Overall Experience

My relative has been here nearly 4 years and has always been very well cared for. Any health issues are spotted quickly and I am kept well informed. Other issues are also quickly resolved. The staff are always friendly and helpful. I have no complaints at all.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Thank you for taking the time to write your review. I am delighted that you are pleased with care your relative has received whilst they have been living at Evergreen Lodge. Our team pride themselves at offering excellent care and ensuring relatives and friends are kept well informed as to changes...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W S (Father of Resident) published on 11 April 2025 Submitted via Postal Card
Overall Experience

Building interior looks tired. Staff were very friendly. Our daughter went into Evergreen Lodge a really severe alcoholic. The care and attention given by staff and the planning to turn her around were very good. They seem to have a very good system to work with the residents to get the job done and to educate them to aim for a positive future.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Thank for taking the time to write such positive feedback about your experience of care you and your daughter have received at Evergreen Nursing Home. I wish to reassure you that we are working at updating the interior to bring it up to the same high standards of the care provided. I will certainly pass your feedback to the team who I am sure will appreciate receiving it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M T (Mother of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience

My son has only been at Evergreen a month and we have been very pleased with the service they are very welcoming and helpful really getting to know my son and very kind and engaging. Rooms are very clean and the decor is in need of an update. The meals are lovely plenty of choice.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Hi, Thank you for taking the time to write such kind words. We are delighted to hear that your son has settled in nicely and is comfortable at Evergreen Lodge. It will be my pleasure to pass your feedback to the team who I am sure will appreciate hearing your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Neil D (Husband of Resident) published on 15 April 2023 Submitted via Website
Overall Experience

Prior to my wife coming to Evergreen Lodge the manager spent some time explaining all about the home and arranged for a time to visit. I was happy that he spent the time showing me around the home and answering all my questions. Although maybe the decoration of some areas is looking a bit tired my first impression was that all the staff take great pride in the care they provide. My wife has been a resident here now for nearly a year and my initial impressions have been proved well founded. Her room is well furnished and we have decorated it with personal pictures and a tv that was installed for us. The home is well-maintained, cleaned and her bedroom is always spotlessly clean and tidy. I am more than pleased with the care she receives as she is always clean and the carers take time to do her hair and make sure she is dressed nice. All the carers are in my opinion people who genuinely care about the residents wellbeing showing kindness and respect at all times.

Reply from Claire Blank, Marketing at Evergreen Lodge

Thank you for your kind comments and positive feedback. We do take pride in the care and support we provide so it's really valued to hear the staff are providing the care your wife needs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Barbara S (Sister of Resident) published on 4 January 2023 Submitted via Postal Card
Overall Experience

My brother waited for six months to find a suitable placement. When my sister and myself came to visit Evergreen our first impressions honestly were not very good as we were looking at the furnishings and decoration. Do not judge a book by its cover. The staff are amazing, so patient and approachable. They have asked about my brother's past and his interests. They are honestly the best staff I have met.

Reply from Claire Blank, Marketing at Evergreen Lodge

We thank you for your open and honest feedback and value it greatly.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
No Rating
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from S M (Wife of Resident) published on 27 June 2022 Submitted via Website
Overall Experience

My husband joined Evergreen Lodge in May, my family met the Manager who gave us good information and showed us around the various rooms accommodating various types and mental problems. The rooms are adequate, and families were given the choice to make them more homely, so they decorated the room as we asked, put up family photos, and as my husband likes watching the birds, they put a feeder up outside his bedroom for him, there are familiar pictures on the walls and a TV. They have done everything to make him feel comfortable and treat him with respect. The staff are amazing, and treat all residents with care and respect, and know all their individual needs, as you would your own parents, nothing is any trouble to them, they have a calming influence when the residents are stressed and sometimes aggressive.

Reply from Mark, Home Manager at Evergreen Lodge

Thank you for your lovely kind words and you are very welcome. Rest assured we will continue to work with you and your family to provide the best care possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Julie D (Wife of Resident) published on 22 June 2022 Submitted via Postal Card
Overall Experience

My husband has been looked after incredibly well since he moved to the home just over a year ago. I was unable to visit it beforehand due to covid 19. Had I seen it, I may have not admitted my husband. It is in need of some refurbishment and maintenance and new furniture. However, the home is always clean and smells clean. My husband is always clean. The carers have all been amazing and the manager has been kind, caring, and very supportive. I would highly recommend it. In my opinion, the carers at Evergreen Lodge go above and beyond in all that they do.

Reply from Mark, Home Manager at Evergreen Lodge

Thank you, Julie, for your kind words. We have loved having you both here as part of our family and we will miss you both very much. You are always welcome here to visit. Take care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen E (Daughter of Resident) published on 25 April 2022 Submitted via Website
Overall Experience

I will be forever grateful to the manager and staff for being prepared to give Dad a place at Evergreen Lodge after his discharge from the hospital and failed placement into another home because of the complexity of his dementia. At all times the staff showed him kindness and compassion and treated him with dignity as his illness progressed during the last ten months of his life. The knowledge that Dad was being well looked after and safe gave me great comfort. I can honestly say the staff are a special group of people who welcomed Dad into their family at one of the most difficult times with the ongoing covid - 19 pandemic. The friendship, kindness and support the staff gave as Dad's illness progressed and during his final days and hours will forever be a source of comfort to me.

Reply from Claire Blank, Marketing at Evergreen Lodge

Thank you for your lovely feedback it is very much appreciated, and it has been our complete honour to care for your father and yourselves during this time. He will certainly be missed and we will also miss you who we have developed such a lovely relationship and friendship with.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda S (Daughter of Resident) published on 10 May 2021 Submitted via Website
Overall Experience

Mum had to go into care for assessment and due to Corona restrictions, we didn’t get to choose, initially, where she landed. We are so happy that she arrived at Evergreen Lodge. The staff and management are top-notch, communicating clearly and keeping family informed at all times. Mum was so settled within a week or two that she was quite happy and content to be there. The team also bent over backwards to ensure that she could be visited by a family member in line with covid restrictions. Despite having many needs, mum was well cared for and even started gain weight again. She was singing again and even though we had restricted visits, she was always brought the telephone when we rang several times a week and chatted away quite happily. Unfortunately, her many illnesses didn’t allow her long at Evergreen Lodge, but we gratefully thank the team for their loving care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Mark D (Son of Resident) published on 3 March 2021 Submitted via Website
Overall Experience

All the staff at Evergreen Lodge take such good care of my Dad. Words fail me - I can’t tell you how much of a comfort that has been these last 12 months. I know my Dad is very well taken care of. He is very happy as evidenced by how his health has improved. Thank you so much from all the family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Sabine R (Daughter-in-law of Resident) published on 13 May 2019 Submitted via Postal Card
Overall Experience
Very happy with care of Dad. Staff are friendly and always helpful.

I can come any time to see Dad.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Peter S (Husband of Resident) published on 25 February 2019 Submitted via Postal Card
Overall Experience

The strength of this home is in the staff. They are truly very caring and dedicated. They make the home a happy environment which is quite a feat in this type of work.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Raymond S (Husband of Resident) published on 10 December 2018 Submitted via Postal Card
Overall Experience

I find the home to be full of kind and friendly staff. The care my wife has is one of only help and love. I have been with her not only in the day but at night, also night staff are very friendly. My wife is very well looked after. The room is clean and tidy. The food is of a good standard. For my wife, her food has to be blended. I can go home at night and sleep knowing she is well looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert S (Son of Resident) published on 20 February 2017 Submitted via Website
Overall Experience

My dad spent the last 3 years of his life in Evergreen Lodge and I have to say the care he received during this time was, in my opinion, second to none. I must admit when visiting Evergreen for the first time I did have my reservations, it wasn't the newest or best-looking home I'd visited, however, it soon became apparent that what it lacked in appearance it more than made up for with the care and attentiveness showed to my dad by the care, nursing and management staff. In my opinion, staff often went 'above and beyond' what was expected of them and would often put themselves out to make my dad as happy and comfortable as possible. I cannot thank or praise the staff at Evergreen enough. If you are looking for somewhere for a loved one to stay take my advice 'don't judge a book by its cover', good care is far more important than freshly painted walls and hotel style bedrooms.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 February 2026
Overall
Inadequate
  • CaringInadequate
  • EffectiveInadequate
  • ResponsiveRequires improvement
  • SafeInadequate
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Evergreen Lodge.

Upcoming Events

There are no upcoming events for Evergreen Lodge.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Evergreen Lodge.

Accreditations

There are no accreditations posted yet for Evergreen Lodge.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Evergreen Lodge

What types of Care is Evergreen Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Evergreen Lodge have?

There are 40 Single Rooms.

What are the Facilities & Services at Evergreen Lodge?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Evergreen Lodge to the centre of Birkenhead?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Evergreen Lodge to verify any information. View our terms and conditions. Evergreen Lodge has an Enhanced Service -more info.