Evergreen Lodge

Haddon Road, Rock Ferry, Birkenhead CH42 1NZ
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8.6 17 Reviews
  • Evergreen Lodge, Birkenhead
Evergreen Lodge is a 40 bed service that provides varied complex nursing care to adults across 3 units.

Staff are experienced in looking after residents who are amongst the most fragile, mentally, or physically vulnerable in society, but who benefit from feeling a sense of independence and security within the Evergreen Lodge service that they might not be able to achieve outside of the care setting. This often means supporting a resident to leave a hospital setting and remain in their community setting safely. The team provide a least restrictive goals and outcome focussed care package that aims to rehabilitation towards less supported settings in the future. Their aim to manage risk and care needs in a person-centred manner with dignity being at the heart of what they do.   

Evergreen Lodge also provides end-of-life care, should this be required.

The facility is located in Rock Ferry, Wirral and is close to excellent amenities and transport routes, with Liverpool easily reachable.
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Care Provided by Evergreen Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

The specialist service fee rate at Evergreen Lodge is reviewed annually

Contact Evergreen Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Evergreen Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mark Banks (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Parking

  • Free onsite car park available for visitors.

Evergreen Lodge Reviews (17)

8.6

Evergreen Lodge has a Review Score of 8.6 (8.592) out of 10, based on 5 reviews in the last 2 years.
Over all time Evergreen Lodge has 17 reviews.

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Review from I P (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been in Evergreen Lodge since December 24. All I can say is the staff have been wonderful since he has been in there, always keeping me informed, they took the pressure off me when I needed it, I would highly recommend.
Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge
Thank you for sharing this. It's reassuring to know your dad has received such attentive care at Evergreen Lodge, and that the staff have supported you and kept you informed. It's wonderful that their…read more
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Review from Paul S (Son of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, Compassionate Care


My dad has been a resident at Evergreen Lodge for nearly a year, and I am extremely grateful for the care he receives. The staff are incredibly patient with him, even on days when his moods and aggression are challenging. They always treat him with dignity and understanding.


They

consistently make sure he takes his mental-health and diabetic medication, even when he resists it, which gives me real peace of mind. He has regular meals, plenty to drink throughout the day, and the staff check on him frequently to ensure he's comfortable and safe.


What stands out most is how the team go out of their way to give him what he needs, whether that's reassurance, attention, or practical help. It's clear they genuinely care about his wellbeing.


I'm very happy with the staff and the support my dad receives at Evergreen Lodge. I would highly recommend this care home to anyone looking for compassionate, reliable care for a loved one.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge
Thank you for your kind words and for taking the time to share your experience. We're so glad to hear that you & your dad feel supported and cared for at Evergreen Lodge. Our team works hard to ensure…read more
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Review from M L (Wife of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has been here nearly 4 years and has always been very well cared for. Any health issues are spotted quickly and I am kept well informed. Other issues are also quickly resolved. The staff are always friendly and helpful. I have no complaints at all.
Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge
Thank you for taking the time to write your review. I am delighted that you are pleased with care your relative has received whilst they have been living at Evergreen Lodge. Our team pride themselves…read more
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Review from W S (Father of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Building interior looks tired. Staff were very friendly. Our daughter went into Evergreen Lodge a really severe alcoholic. The care and attention given by staff and the planning to turn her around were very good. They seem to have a very good system to work with the residents to get the job done and
to educate them to aim for a positive future.
Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge
Thank for taking the time to write such positive feedback about your experience of care you and your daughter have received at Evergreen Nursing Home. I wish to reassure you that we are working at…read more
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Review from M T (Mother of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has only been at Evergreen a month and we have been very pleased with the service they are very welcoming and helpful really getting to know my son and very kind and engaging. Rooms are very clean and the decor is in need of an update. The meals are lovely plenty of choice.
Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge
Hi, Thank you for taking the time to write such kind words. We are delighted to hear that your son has settled in nicely and is comfortable at Evergreen Lodge. It will be my pleasure to pass your…read more
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Review from John B (Husband of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Evergreen Lodge for almost two years. During that time, I have been very impressed with all aspects of her care. During my regular visits, I have always found all the staff, without exception, to be very friendly, helpful, efficient and perhaps, most importantly, very
caring towards my wife. I am always kept informed of any changes or developments in her care plan and feel very confident that she is being well looked after. I would, without the slightest reservation, thoroughly recommend Evergreen Lodge as an excellent, caring and supportive nursing care home.
Reply from Claire Blank, Marketing at Evergreen Lodge
Thank you for your kind feedback and recommendation. Our staff take great pride in the care and support they provide and so it was really valued to hear about your wife's care.
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Review from Neil D (Husband of Resident) published on 15 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to my wife coming to Evergreen Lodge the manager spent some time explaining all about the home and arranged for a time to visit. I was happy that he spent the time showing me around the home and answering all my questions. Although maybe the decoration of some areas is looking a bit tired my first
impression was that all the staff take great pride in the care they provide. My wife has been a resident here now for nearly a year and my initial impressions have been proved well founded. Her room is well furnished and we have decorated it with personal pictures and a tv that was installed for us. The home is well-maintained, cleaned and her bedroom is always spotlessly clean and tidy. I am more than pleased with the care she receives as she is always clean and the carers take time to do her hair and make sure she is dressed nice. All the carers are in my opinion people who genuinely care about the residents wellbeing showing kindness and respect at all times.
Reply from Claire Blank, Marketing at Evergreen Lodge
Thank you for your kind comments and positive feedback. We do take pride in the care and support we provide so it's really valued to hear the staff are providing the care your wife needs.
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Review from Barbara S (Sister of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother waited for six months to find a suitable placement. When my sister and myself came to visit Evergreen our first impressions honestly were not very good as we were looking at the furnishings and decoration. Do not judge a book by its cover. The staff are amazing, so patient and approachable.
They have asked about my brother's past and his interests. They are honestly the best staff I have met.
Reply from Claire Blank, Marketing at Evergreen Lodge
We thank you for your open and honest feedback and value it greatly.
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Review from S M (Wife of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband joined Evergreen Lodge in May, my family met the Manager who gave us good information and showed us around the various rooms accommodating various types and mental problems. The rooms are adequate, and families were given the choice to make them more homely, so they decorated the room as
we asked, put up family photos, and as my husband likes watching the birds, they put a feeder up outside his bedroom for him, there are familiar pictures on the walls and a TV. They have done everything to make him feel comfortable and treat him with respect. The staff are amazing, and treat all residents with care and respect, and know all their individual needs, as you would your own parents, nothing is any trouble to them, they have a calming influence when the residents are stressed and sometimes aggressive.
Reply from Mark, Home Manager at Evergreen Lodge
Thank you for your lovely kind words and you are very welcome. Rest assured we will continue to work with you and your family to provide the best care possible.
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Review from Julie D (Wife of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been looked after incredibly well since he moved to the home just over a year ago. I was unable to visit it beforehand due to covid 19. Had I seen it, I may have not admitted my husband. It is in need of some refurbishment and maintenance and new furniture. However, the home is always
clean and smells clean. My husband is always clean. The carers have all been amazing and the manager has been kind, caring, and very supportive. I would highly recommend it. In my opinion, the carers at Evergreen Lodge go above and beyond in all that they do.
Reply from Mark, Home Manager at Evergreen Lodge
Thank you, Julie, for your kind words. We have loved having you both here as part of our family and we will miss you both very much. You are always welcome here to visit. Take care.
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Review from Helen E (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will be forever grateful to the manager and staff for being prepared to give Dad a place at Evergreen Lodge after his discharge from the hospital and failed placement into another home because of the complexity of his dementia. At all times the staff showed him kindness and compassion and treated
him with dignity as his illness progressed during the last ten months of his life. The knowledge that Dad was being well looked after and safe gave me great comfort. I can honestly say the staff are a special group of people who welcomed Dad into their family at one of the most difficult times with the ongoing covid - 19 pandemic. The friendship, kindness and support the staff gave as Dad's illness progressed and during his final days and hours will forever be a source of comfort to me.
Reply from Claire Blank, Marketing at Evergreen Lodge
Thank you for your lovely feedback it is very much appreciated, and it has been our complete honour to care for your father and yourselves during this time. He will certainly be missed and we will…read more
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Review from Amanda S (Daughter of Resident) published on 10 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had to go into care for assessment and due to Corona restrictions, we didn’t get to choose, initially, where she landed. We are so happy that she arrived at Evergreen Lodge. The staff and management are top-notch, communicating clearly and keeping family informed at all times. Mum was so settled
within a week or two that she was quite happy and content to be there. The team also bent over backwards to ensure that she could be visited by a family member in line with covid restrictions. Despite having many needs, mum was well cared for and even started gain weight again. She was singing again and even though we had restricted visits, she was always brought the telephone when we rang several times a week and chatted away quite happily. Unfortunately, her many illnesses didn’t allow her long at Evergreen Lodge, but we gratefully thank the team for their loving care.
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Review from Mark D (Son of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Evergreen Lodge take such good care of my Dad. Words fail me - I can’t tell you how much of a comfort that has been these last 12 months. I know my Dad is very well taken care of. He is very happy as evidenced by how his health has improved. Thank you so much from all the family.
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Review from Sabine R (Daughter-in-law of Resident) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care of Dad. Staff are friendly and always helpful.
I can come any time to see Dad.
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Review from Peter S (Husband of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The strength of this home is in the staff. They are truly very caring and dedicated. They make the home a happy environment which is quite a feat in this type of work.
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Review from Raymond S (Husband of Resident) published on 10 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home to be full of kind and friendly staff. The care my wife has is one of only help and love. I have been with her not only in the day but at night, also night staff are very friendly. My wife is very well looked after. The room is clean and tidy. The food is of a good standard. For my wife,
her food has to be blended. I can go home at night and sleep knowing she is well looked after.
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Review from Robert S (Son of Resident) published on 20 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad spent the last 3 years of his life in Evergreen Lodge and I have to say the care he received during this time was, in my opinion, second to none. I must admit when visiting Evergreen for the first time I did have my reservations, it wasn't the newest or best-looking home I'd visited, however,
it soon became apparent that what it lacked in appearance it more than made up for with the care and attentiveness showed to my dad by the care, nursing and management staff. In my opinion, staff often went 'above and beyond' what was expected of them and would often put themselves out to make my dad as happy and comfortable as possible. I cannot thank or praise the staff at Evergreen enough. If you are looking for somewhere for a loved one to stay take my advice 'don't judge a book by its cover', good care is far more important than freshly painted walls and hotel style bedrooms.
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Current Review Score: 8.6 (8.592)

Overview of Review Score

The Review Score of 8.6 (8.592) out of 10 for Evergreen Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.467 for Evergreen Lodge is calculated as follows: ( (33 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 60 Ratings = 4.467
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.125 Points relating to the number of positive Reviews for Evergreen Lodge is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2020

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Evergreen Lodge

What types of Care is Evergreen Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Evergreen Lodge have?

There are 40 Single Rooms.

What are the Facilities & Services at Evergreen Lodge?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Evergreen Lodge to the centre of Birkenhead?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Evergreen Lodge to verify any information. View our terms and conditions. Evergreen Lodge has an Enhanced Service - more info.