The Laurels Nursing and Residential Care Home

Bankside Lane, Bacup OL13 8GT

The Laurels Nursing Home is a Bacup accommodation located in scenic surroundings and dedicated to the needs of people with dementia and learning disabilities.

The service respects users from all backgrounds, striving to support independent living methods and the practice of key life skills.

Carers have extensive experience in assisting with challenging circumstances and always look to take onboard the concerns of families and loved ones.

Group: Regency Healthcare

Person in charge: Edna Gerrard (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour

Admission Information: Local Authority, NHS, Self-funding, referrals. Ages 18+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Spanish; Castilian, Hindi, Panjabi, Punjabi, Urdu

Single Rooms: 19

Shared Rooms: 4

Rooms with ensuite WC: 4

Weekly Charges Guide: Personal Care Single £373 – £480 , Personal Care Shared (per person) £373 – £480 Nursing Care Single £458 – £686 , Nursing Care Shared (per person) £458 – £686 (These prices are only a guideline, please contact The Laurels Nursing and Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Laurels Nursing and Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for The Laurels Nursing and Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Laurels Nursing and Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.708 for The Laurels Nursing and Residential Care Home is calculated as follows: ( (17 Excellents x 5) + (7 Goods x 4) ) ÷ 24 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.185 Points relating to the number of positive Reviews for The Laurels Nursing and Residential Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.4 Target = 0.185

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 The Laurels Nursing and Residential Care Home has a Review Score of 7.9 (7.893) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Laurels Nursing and Residential Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Laurels Nursing and Residential Care Home

  • Daughter of Resident/Service User
    2

Our mother came into the home on 23 December 2016. During her stay, she was treated and cared for with the utmost respect and dignity. The staff are always friendly and cannot do enough for residents and their families/friends, our mum made some lovely friends during her stay. At the end of her life, she was treated with love, care, dignity and respect that could not be bettered by all the staff and management, our mum could not have been in a better place or cared for any better anywhere else. I would have no doubts whatsoever in recommending The Laurels for any families whose loved ones needed residential care.

How likely would you be to recommend The Laurels Nursing and Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Mum has been in this nursing home for just over a year and suffers from dementia. Each and everyone of the staff there are patient and caring with mum and all the residents. We are always made to feel welcome when we visit and given updates on mums health. Recently they put on a party for mums 90th Birthday made a lovely buffet and birthday cake and arranged for an entertainer to come in a sing for her. It was so nice for us as a family to see her happy and smiling they gave her a wonderful day and we know that she is very happy living there.

How likely would you be to recommend The Laurels Nursing and Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

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