Care Homes Owned by Regency Healthcare

Thank you for taking the time to share your review and feedback. Were pleased to hear that you are reasonably happy with the care your sister receives and that our staff are friendly, attentive, and doing their best to support her complex needs.

We also appreciate your comments regarding the decor and overall appearance of the home. We take this feedback seriously and will review the decor and environment of the home accordingly as we continue to look at ways to improve the experience for our service users and their families. Thank you again for your valuable feedback. Read less

Thank you very much for your gracious review. We are pleased to learn that you experienced a welcoming ambience during your visits to your friend and that the tranquil, well-lit, and comfortable environment, complemented by a beverage of tea or coffee, has contributed to your friends sense of ease. It is of great significance to us to know that these familiar comforts have enhanced her feeling of being at home. Read less

Thank you, Ian, for your encouraging review and kind words regarding our staff and the care provided to your father. We are pleased to learn that the team is perceived as approachable and friendly, and that staffing levels are deemed appropriately balanced. We also appreciate your understanding during the ongoing refurbishment of the Home. Concerning the lift, we acknowledge its non-functionality for a few days; the new lift door was ordered and is being repaired by our contractor. Thank you once again for dedicating your time to share your feedback. Read less

Thank you for taking the time to share your kind feedback about Afton Lodge. We're very pleased to hear that your mum seems as settled as she can be, and we appreciate your understanding of the challenges that advanced dementia can bring. It's especially lovely to hear that our carers have been patient, supportive, and respectful of her wishes, offering encouragement without ever forcing her to do anything she does not want to do. Providing gentle, person-centred care is very important to us, and your comments mean a great deal to the team. Thank you again for your thoughtful review and for trusting us with your mum's care. Read less

Thanks again for your support, and please feel free to reach out with any other suggestions you may have! Read less

We are committed to ensuring that all our residents feel happy and valued within our care. Your feedback is invaluable to us, and we welcome any further insights you may wish to share. Read less

Thank you for your trust and for being a valued part of our community. We're here for you and your mum, and we will continue to provide the excellent care you've come to expect. Read less

Thank you so much for your kind words! We are thrilled to hear that you and your family have had such a positive experience at Abbeycroft Care Home. Our team takes great pride in providing heartfelt care and support to all our residents, and it means a lot to know that you feel your relative is safe and well cared for. We appreciate your recognition of our efforts and will continue to strive for excellence in everything we do. Thank you for being a wonderful part of our community! Read less

Your willingness to recommend Afton Lodge is greatly appreciated, and we remain committed to delivering the highest quality of care to all our residents. Read less

Should you have any additional suggestions or require further assistance, please feel free to reach out. Read less

Thank you very much for your gracious review. We are pleased to learn that you find our staff cordial and supportive. It is of great significance to us that you feel at ease discussing your mother and her well-being. We take pride in maintaining a hygienic and welcoming environment for all residents, and we are glad that your mother's room meets your expectations. Additionally, it is gratifying to hear that she appreciates the diverse selection of food provided at mealtimes. We hold the view that meal choices are a vital aspect of comfort and happiness. Your kind remarks confirm that we are heading in the right direction, and we are exceedingly pleased that your mother is under our care. Thank you once again for dedicating your time to sharing your positive experience. Read less

Your kind remarks not only inspire our team but also serve to reassure families seeking a nurturing community for their loved ones. Should you have any additional feedback or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon! Read less

Thank you very much for sharing your experience with us. We sincerely appreciate your kind words regarding the care provided to your father at The Laurels. Our team is committed to delivering exceptional care to our residents as well as support to their families. It is gratifying to learn that you felt reassured knowing your father was in competent hands. Your feedback motivates us to persist in our mission, and we are honoured to have had the opportunity to care for your father. Please do not hesitate to contact us should you require any further assistance. Read less

Thank you for your thoughtful review. We recognise that the decision to place a loved one in a care home can be a challenging and emotional process. We are delighted to learn that Afton Lodge Care Home has made this transition easier for you and your mother. It is heartening to hear that she is thriving and receiving exceptional care from our dedicated team, who strive to provide compassionate and warm support to all residents. Your positive feedback serves as a testament to our commitment to delivering high-quality care. We sincerely appreciate your confidence in us and look forward to continuing to provide the best possible service. Thank you again for sharing your experience. Read less