Care Homes Owned by Regency Healthcare in Lancashire

The home itself could do with a refresh and isn't very appealing inside. Rooms are dated and need modernising.

Overall, staff at the home seem to be dedicated and professional. My brother's condition means that he has good days and bad days and that on the latter he is not as independent as he can be. I'm impressed by his key worker who is someone who fully understands this and is very patient with him.

Currently my husband comes to Abbeycroft 2 days a week, but also 4 week per annual respite. My decision to leave him for respite is based on our experience of daycare where he is taken care of in a way that is good for us both. He smiles going in and sometimes doesn't want to come home. The staff are so attentive and everyone knows your name.

Everytime we come and see out grandma we are so happy that she is happy - the staff are so attentive and caring they go above and beyond - Sam is great with all the residents she treat them like family and really does care - as do all staff nothing is too much trouble for us as family and residents. My grandma is thriving. Thank you.

Our family has been incredibly impressed with the care and support provided at this care home. The staff are warm, attentive, and genuinely dedicated to residents' wellbeing. The atmosphere is welcoming, the facilities are kept to a high standard, and communication with families is excellent. It's reassuring to know our relative is safe, comfortable, and cared for with kindness every day. We're truly grateful for everything the team does.

My father received wonderful care at The Laurels. The whole team are incredibly professional and are every bit as dedicated to accommodating family as they are to looking after residents. Knowing my father was in their hands is a great source of consolation. Nothing was ever too much trouble for them. The team are an absolutely amazing group of people.

Always a good experience going to see mum, staff are always friendly and helpful. They are all very busy but always find time for a little update and to see if I want a drink. Abbeycroft is nice and clean, and very rarely smelled of urine. My friend was in there 20+ years ago and it was not as clean as it is now. The food looks good and is always a choice. I would say all over very good.

It's really good to know that my aunt is extremely happy at the care home and has all her needs catered for. The public areas are always clean and tidy, and the management and staff extremely helpful, caring and approachable. A nice welcome when visiting is always appreciated, as is a lovely cup of coffee! I feel totally relaxed knowing that my aunt is being well looked after and that everything is done to make her feel comfortable and well cared for.

I am very pleased with this home.

The care home is a complete package and cover all the necessary facilities needed for a happy and comfortable existence. The staff are helpful and nothing is too much bother for them, they are all kind and considerate to both residents and visitors.

Thankyou for caring for my uncle over the passed two years, xx

Visited my wife's Godmother today at Abbeycroft. Was made to feel very welcome and really enjoyed our time there. The staff were very good and couldn't do enough as we had travelled 2.5 hours from Shropshire. Would like to say a special thank you for one lady who took her time to explain things to us and made our stay very comfortable. Thank you all.

Had to ask for someone to support the resident to eat, they were more concerned about getting food on a towel. A bell is rung for support and no one comes, there is poor responsiveness to the needs of some residents needing urgent attention. Resident given a bowl of soup and a spoon to eat at lunchtime but they are unable to feed themselves. Its just left there. Cold food is brought to the resident and the quality is poor. The floors are dirty and the decoration extremely poor. No curtains at the residents 'social area' which is essentially a room with a massive TV. Previous resident in room had belongings left there (on top of the wardrobe).

I found the care home to be well-organised and professional with excellent safeguarding facilities. There is a caring environment and an emphasis on the encouragement of the residents to take part in enjoyable activities. All in all a secure, safe and caring home. One minor criticism is that very little fruit is offered in the diet.

A group of lovely people doing a tough job in difficult times for little financial reward, they have my gratitude and deep respect.

Absolutely brilliant care home, looked after my sister very well.

The staff at the New Victoria are dedicated, professional, responsive and compassionate. I am reassured that my mother is receiving the best care in a safe, clean and nurturing environment. Staff are highly responsive to concerns and communication is excellent. Grateful.

My sister particularly likes the food and having a choice of meals. She may even be putting on weight!

We do not hesitate to recommend Abbeycroft.

My brother is in care at Abbey, very happy about his care, staff wonderful with him.