New Victoria Nursing & Residential Care Home

137/139 Hornby Road, Blackpool FY1 4JG

New Victoria Nursing & Residential Care Home, Blackpool, Lancashire
New Victoria Nursing & Residential Care Home, Blackpool, Lancashire
New Victoria Nursing & Residential Care Home, Blackpool, Lancashire

New Victoria is registered to accept 30 Service Users for both Nursing and Personal/Residential Care.

Accommodation comprises: 30 single rooms, they are all a good size and are light and airy. The home is on three floors and each floor has two bathrooms and the top and ground floors have a lounge and dining area. There is a lift that services all floors and all rooms can be accessed by wheelchair users. Each room has a nurse call system and every room has a colour television.

Types of Care Services Offered at New Victoria: The home provides the following types of Nursing & Personal care: Long Term Care, Short Term Respite Care, Intermediate Care, Continuing Health Care, Re-ablement & Rehabilitation care Services, End of Life Care and Day Care.

Services User Categories: Registered with CQC and can accept the following service user categories: Older People, EMI, Dementia (DE), Mental Disorder and PD.

New Victoria respects and values companionship and personal comforts, striving for a flexible service that treats each resident as an individual.

Group: Regency Healthcare

Person in charge: Marion Gourlay (Manager)

Local Authority / Social Services: Blackpool Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Residents 45 years and over. Ages 50+.

Single Rooms: 30

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on New Victoria Nursing & Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 New Victoria Nursing & Residential Care Home has a Review Score of 8.8 (8.833)

The Review Score of 8.8 (maximum of 10) for New Victoria Nursing & Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for New Victoria Nursing & Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for New Victoria Nursing & Residential Care Home is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for New Victoria Nursing & Residential Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend New Victoria Nursing & Residential Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to New Victoria Nursing & Residential Care Home

  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mum has been in New Victoria Nursing & Residential Care Home for over 2 years now and she has been well cared for, kept clean and well fed. Staff have all been absolutely great with her. She has been treated with the utmost respect. I was a bit wary as are a lot of people, but I shouldn't have worried. She has settled really well and that is because of how she is treated. I also get on really well with all the staff. I would highly recommend the home to anyone who wanted to place their family there.

How likely would you be to recommend New Victoria Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I arranged for my Father to move into the New Victoria Nursing & Residential Care Home after leaving hospital. I was extremely impressed with both the home and the staff. They were so very professional and welcoming and could not do enough for my Dad whilst he was there. The care shown meant that my Dad was happy warm and content, and I would have no hesitation whatsoever in recommending the New Victoria to anyone who is looking for home from home care. The fees were more than fair, and the food served to the residents is of first class quality. I had every faith that my Father was being looked after properly whilst in their care. Unfortunately, my Father has now passed away, and even at this sad time I have been shown nothing but compassion from the management and staff. I would like to thank them all for their kindness. 100% recommended.

How likely would you be to recommend New Victoria Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother came to the New Victoria July 2016. All the staff are very welcoming and spend time with the residents chatting to them. The residents are highly cared for with plenty of staff on hand at all times. The room my grandma had was very spacious clean and tidy at all times, as were all of the areas including the sitting lounge, reception, grandmas every needs were taken care of. Residents had entertainment and also music and bingo to keep them occupied. I can honestly say on behalf of my family, we now wish grandma had come to the New Victoria earlier. I can 100% say we were more than satisfied with her and that of the other residents care which we had seen whilst visiting. We could visit at any time. May I congratulate The New Victoria Residential Home on their outstanding care and management, thank you, everyone.

How likely would you be to recommend New Victoria Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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