Care Home Owned by Regency Healthcare in Merseyside
9.1
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Merseyside for Regency Healthcare are showing below.
View the details of all 6 locations (with 167 reviews) owned by Regency Healthcare
Regency Healthcare Locations in Merseyside (1)
Afton Lodge
9.6
48 reviews
9/15 St Catherine's Road, Bootle L20 7AL
"Putting a loved one into a care home is hard and daunting. Afton Lodge Care Home has made that decision easier, and mum is thriving in the…" Read all 48 reviews
Location Type Care Home
Afton Lodge is registered to accept 27 Service Users for Personal/Residential Care. Accommodation comprises: 17 single rooms and 5 double rooms, for couples or those wishing to share. The layout is on 3 floors, all served by a passenger lift. All… Read more about Afton Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- 27 Rooms
- from £825 / week
Regency Healthcare Reviews in Merseyside (48)
9.1
Regency Healthcare has a Group Review Score of 9.1 (9.149) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Regency Healthcare must have a Review Score.
Review of
Afton Lodge
from G G (Son of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Putting a loved one into a care home is hard and daunting. Afton Lodge Care Home has made that decision easier, and mum is thriving in the home. Care is brilliant and done with compassion and warmth by the team. I could not have wished for anything better, and the team exceeded expectations. Thank you!
Reply from Fayyaz Chauhdry, Director at Afton Lodge
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Review of
Afton Lodge
from Anthony W (Son of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum seems really happy and settled at Afton Lodge Rest Home. I am happy with the level of care my mum receives, the staff are very caring and friendly, and I'm happy that my mum is being really looked after by everyone at Afton Lodge Rest Home.
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Review of
Afton Lodge
from J W (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad had been a resident at Afton Lodge since 2013. He was always very well cared for, clean and well shaven in his presentation and had a good rapport with staff.
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Review of
Afton Lodge
from Julie S (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has been on the pathway, and the care and attention he has received from the managers and staff at Afton Lodge has been outstanding. He has been a resident since 2014 and has spent many happy years here. It was his home, and he had been so well looked after and cared for during his time there.
Thank you to all the team, this is such a lovely place to live.
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Review of
Afton Lodge
from Neil H (Son of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot speak more highly of Afton Lodge my mother was only there for 3 months. The care she received was excellent. All the staff so caring. they made her so comfortable at the end of her life.
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Review of
Afton Lodge
from Barry W (Nephew of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have been visiting Afton Lodge for the past several months and I find it a very comfortable establishment. The staff are very helpful and friendly. I can't comment on buildings and facilities really because I am not on site for long periods. My aunt who resides there is happy, she always comments
on how much she thinks of the staff and she always says the food is lovely. I would find it hard to criticise Afton Lodge and being a care worker myself I would recommend it to anyone.
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Review of
Afton Lodge
from J P (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad recently moved here. He has settled in fine. The staff have really helped with Dad settling into Afton Lodge. The staff are always available to speak to if we have any problems or need any help.
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Review of
Afton Lodge
from B M (Sister-in-law of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A caring and cheerful atmosphere. Very clean and comfortable for residents. Clothing always matching and clean. The staff are always helpful.
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Review of
Afton Lodge
from J H (Brother-in-law of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Cannot fault the care but the interior needs updating.
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Review of
Afton Lodge
from F K (Friend of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We visit a friend, the staff are very friendly. We know he is difficult but the staff do a great job. The building could do with refurbishing.
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Review of
Afton Lodge
from J M (Wife of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Experience as a visitor. Comparison with website exterior: garden etc disappointing. However, this is made up for by the caring and attentiveness of care and support staff. Cleanliness and tidiness and anti-covid measures are excellent. My husband has very much enjoyed his short stay here. Congrats
to all concerned.
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Review of
Afton Lodge
from Dermott M (Respite Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Where practical and safe independence respected (stroke and Parkinson's). Good liaison with family. Supervision not invasive but friendly and helpful and necessary. Staff cheerful, always there when needed. Excellent teamwork settled me in from point of arrival to departure. A vast improvement from
hospital stay. Overall a pleasant and happy experience - would look forward to a repeat visit. Problems dealt with promptly and efficiently.
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Review of
Afton Lodge
from Peter M (Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Afton Lodge is an excellent care home where nothing is too much trouble for any of the staff. A true family atmosphere.
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Review of
Afton Lodge
from M M (Cousin of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My cousin has been a resident since March 2022. He settled in quickly and appears to be 'at home'. He is treated with care and respect. His room is always clean and tidy. The staff are attentive to his needs and keep us informed of any changes in his condition.
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Review of
Afton Lodge
from R B (Son of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The team are nice, helpful, and accomodating and made the stressful move of my mum into care so easy. A big thanks to the team.
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Review of
Afton Lodge
from L R (Niece of Resident) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff could not be more helpful and caring towards my uncle's time at Afton Lodge. They treated him like he was a part of a family. He was very fond of the nurses at his home. Thank you so much!
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Review of
Afton Lodge
from Paula O (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
At the time of doing this review we are on lockdown, the staff at Afton Lodge are amazing with the care that the residents are getting. All guidelines are followed at all times so at the moment I can't see my dad but call him and video call all the time. His papers are delivered daily by the friendly
handyman, his hair is cut by staff members with his shaver so he looks clean and tidy at all times. The staff never stop, the place is so clean and they are on top of the care and give respect to residents while always looking for any kind of symptoms that might get shown by either staff or resident. I can't thank them enough, right down to the cooks who prepare all meals fresh from a full English breakfast right down to either a roast or fish n chips (that my dad loves). My dad is so lucky to have the staff taking care of him, thank you Afton Lodge.
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Review of
Afton Lodge
from M T (Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Food - little choice, options few, sometimes no choice. I purchase some foods for the days I do not have a choice.
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Review of
Afton Lodge
from Martin O (Grandson of Resident) published on 16 April 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Afton Lodge, thank you. It's a time in our lives when we want to be with our loved ones, the staff here are angels. My mum can sleep at night knowing my grandad is happy and safe, she speaks to grandad on the phone as we are all in lockdown but it makes both of them feel better hearing a voice. Nothing
is a problem here, from when you arrive it's a friendly hello while the staff are either cleaning or doing puzzles and cheering residents up. A cup of tea or coffee is made, so I just sit with grandad and chat away, now we can't see him, but the staff do, as they still carry out the fantastic work under these stressful times. These carers don't get enough recognition for the work they do, don't forget we are isolated the staff are not, if it wasn't for them where would my grandad be and other vulnerable older people. So thank you to all staff at Afton Lodge, wonderful, caring, and very professional staff indeed. Hope to see you all soon after lockdown.
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Review of
Afton Lodge
from E C (Sister of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very satisfied with the care my sister has received since she has been in Afton Lodge. They are very supportive is she is feeling upset and have helped her to settle in well. They encourage her to take part in the activities. The staff are very welcoming and nothing is too much trouble.
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