Moor Park House

Thank you. We adore your wonderful daughter, and will continue to work with you and for her to ensure she is looked after how she deserves.

Thank you for such a lovely glowing review, this means so much to hear and I am so pleased we were able to care for your loved one in a way that has remained with you.

A massive thank you for your kind words - this means so much to us, and we are so pleased that you are happy with the care your brother receives.

Hi, Sorry to hear there were elements you were unhappy with. As there was no SLT requirement for soft options occasionally normal meals were requested, or if we provided softer options they were refused. As we had no capacity concerns we do consider what the resident requests. Our medication system is electronic, and for confidentiality purposes is not visible or accessible in rooms - however we can always offer a copy of this on request. As manager there were meetings set up to streamline communication across the family, and open email access which appeared to work well after initial teething problems, so I am sorry to hear this didn't meet your expectations. Thank you for your honest review however - this will be helpful to people considering a placement with us.
Lindsey - Registered Manager

Thank you for your lovely feedback - it is a pleasure to have you trust us with your husband's care.

Thank you for the kind words, both you and your wife were always a delight to deal with.

Thank you for all your kind words about Moor Park House. I will certainly pass on your thoughts and appreciation to all the staff. The lockdown has affected everyone greatly one way or another I just look forward to the day we can re-open the doors, what a party we all will have. Stay safe and thanks again.

Thank you for you kind comments, the staff very much appreciate them.

I am so pleased that we have provided care for mum in a such a way as to elicit such positive endorsement of our care at Moor Park House. It is so lovely to get this recognition for our team at what must be a very difficult time for the family.

It is very pleasing when the work of all our team is recognised especially when it is at such a stressful time in someone's family life. I am very glad that we were able to care so well for your sister and family members. It does underline the importance of really good care and how that can help through the palliative nursing care process. Thank you for the very positive feedback.

Firstly we are very sorry to hear that you lost your mum in August. As regards to the review of the home we would like to add that at the time your mum came to us we were relatively full therefore the range of rooms we were able to offer was limited. Your mum was placed on a unit which at the time had a lot of residents who were very ill, therefore the lounge areas were understandably quiet during the months of her stay. The activities team did, however, do their best to offer trips out, art and craft days and pamper sessions, which on occasions the resident did not feel up to attending and as we are a person-centred care home we always respect their wishes. We have an excellent reputation for care with many positive comments and feedback cards as evidence of this, which are available to read at the home. We are sorry that on this occasion you were disappointed.

It is extremely pleasing to get such a positive review. It reflects the quality of care that we strive to deliver and the positive and caring attitude of our staff team.