What types of Care is Moor Park House registered for?

Older Person Care, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Moor Park House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moor Park House to the centre of Preston?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Moor Park House care home, 81/83 Garstang Road, Preston, Lancashire PR1 1LD

Review from Barry R (Husband of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

Always a pleasant place to visit and the activities staff do a wonderful job and are very inclusive, making sure all residents get involved. The home is always clean and tidy when I visit.
The care staff are friendly and attentive.

Reply from Lindsey Bowser, Manager at Moor Park House

Thank you for your kind words Barry! This means alot, and we are always grateful for your ongoing support and communication with Y's care team.

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Review from J W (Father of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

Great facilities with a lovely garden.
Lovely ensuite bathrooms, tv , chairs, fully furnished. Pool, lounge areas.
The staff are very attentive and our personal team that Moorpark provided for my son are outstanding.
I always feel welcome when I visit,and I would highly recommend Moorpark.

Reply from Lindsey Bowser, Manager at Moor Park House

Thank you so much for your kind words. I agree, the care team you have are such assets to us and truly value you as a family and your support.

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Review from H O (Sister of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

I was with my brother 2 weeks ago and I am so impressed with the care shown to
Him. They are sympathetic to his needs and always treat him with respect.
The staff very friendly and are always smiling.

Reply from Lindsey Bowser, Manager at Moor Park House

Thank you so much! We are glad you had a good visit, and were able to see the lovely interactions between staff and your wonderful brother.

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Review from S H (Resident) published on 17 September 2025 Submitted via Website • Report

Overall Experience

If you're unable to talk or communicate, they'll love you, if you complain or aren't happy, they won't. I wasn't happy, I got gaslighting, stonewalling and lies from the management. Utter incompetence and a very creepy male member of staff, 'he's not assigned to your care', therefore it's not a

problem to them. Some of the care staff are lovely and some aren't. It's a bit of a toss up. I'm now in another care home which is better for me, the Hospital dumped me there. It used to be good, it's not now, bad management and bad staff don't help.

Reply from Lindsey Bowser, Registered Manager at Moor Park House

Thank you for sharing your feedback. We're genuinely sorry to hear that your experience with us did not meet your expectations, though we're pleased to know you've found a placement that better suits…read more

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Review from Julia M (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report

Overall Experience

Staff are caring and thoughtful toward Mum and myself, the team always listen to and answer my questions. I feel Mum is well cared for. Mum has said that she is happy at Moor Park and likes it. Reception staff are cheerful and helpful.

Reply from Lindsey Bowser, Manager at Moor Park House

Thank you for your review - this is lovely to hear and I am so pleased your Mum is happy here, as the staff think the world of her!

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Review from Sarah C (Mother of Resident) published on 23 October 2024 Submitted via Website • Report

Overall Experience

My daughter has been at Moor Park House for over 10 years following a global devastating brain injury at age 17. Since the first meeting, the staff have treated my daughter with respect and understanding. They approach medical care diligently and above all, they try to do things 'the way Paige would

want them to be done'.

Reply from Lindsey Bowser, Manager at Moor Park House

Thank you. We adore your wonderful daughter, and will continue to work with you and for her to ensure she is looked after how she deserves.

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Review from J H (Granddaughter of Resident) published on 9 September 2024 Submitted via Website • Report

Overall Experience

My grandmother was incredibly well cared for before she passed away. She was challenging to care for with advanced dementia but they really took the time to get to know the real her. I was incredibly moved when so many of them attended her funeral. This place is so special and operates with so much

heart.

Reply from Lindsey Bowser, Manager at Moor Park House

Thank you for such a lovely glowing review, this means so much to hear and I am so pleased we were able to care for your loved one in a way that has remained with you.

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Review from Janet E (Sister of Resident) published on 20 June 2024 Submitted via Website • Report

Overall Experience

A wonderful care home, providing exceptional person-centred care to my brother. From the moment you walk in, it feels so homely and welcoming. The home is spotlessly clean and the food is nutritious. All the staff are professional and friendly and the communication with family is to be commended! We

can't thank you enough for your commitment and dedication to caring for our family member in a safe and happy environment.
Thank you to each and every one of all the staff.

Reply from Lindsey Bowser, Manager at Moor Park House

A massive thank you for your kind words - this means so much to us, and we are so pleased that you are happy with the care your brother receives.

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Review from M C (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report

Overall Experience

Plenty of space and a pleasant outlook. Communication between staff levels unsatisfactory. It was 2 months before mashed meals were given despite numerous requests of kitchen and care staff. We took our own food in as we couldn't rely on suitable soft food. We had to ask staff if medication has been

administered as there was no visible record, and often meds were given when we asked about it. Not enough staff to give extra time - but staff were pleasant and helpful when interaction was required.

Reply from Lindsey Openshaw, Manager at Moor Park House

Hi, Sorry to hear there were elements you were unhappy with. As there was no SLT requirement for soft options occasionally normal meals were requested, or if we provided softer options they were…read more

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Review from Jayne L (Wife of Resident) published on 24 February 2022 Submitted via Website • Report

Overall Experience

My husband moved into Moor Park in August 2021 as a stroke survivor of 14 years. We were very reluctant for him to go into a nursing home at first but are highly delighted with the wonderful care he has received from the beginning of his stay. Nothing is too much trouble for the staff in all departments

and we can recommend Moor Park House without reservation.

Reply from Lindsey Openshaw, Manager at Moor Park House

Thank you for your lovely feedback - it is a pleasure to have you trust us with your husband's care.

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Review from Simon H (Husband of Resident) published on 23 February 2022 Submitted via Website • Report

Overall Experience

My wife has been in the home for over a year having been transferred from hospital for rehab. We have been happy with the treatment she has received during her time there. Covid and government restrictions have made it difficult for everyone to operate in the way they would wish during this period

but the home has coped well with the dynamic situation. She is well cared for in a nice and safe environment.

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Review from N C (Husband of Resident) published on 23 February 2022 Submitted via Website • Report

Overall Experience

My experience of care homes is limited to the one my wife resides in, Moor Park House. She has been a resident there from November 2020, being discharged straight from hospital. I was given no choice in the matter as to which home she should go to, so I have no way of knowing whether Moor Park is good

or bad? However, the staff are caring in carrying out their various roles and nothing seems to be too much trouble, although at times there appears to be not enough of them. She appears to be happy and well cared for, although this is diffcult to judge due to her condition. She does join in the various activities when the mood suits her. There are times when she complains about the variety of food that she gets. I would be happy to recommend Moor Park House to anyone looking for a nursing home.

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Review from Eveline D (Wife of Resident) published on 2 October 2020 Submitted via Postal Card • Report

Overall Experience

My husband came to Moor Park House directly from Chorley Hospital under the palliative care team. He remarked himself how respectful the staff were. We were always welcomed and happy with my husband's care.

Reply from Susan Coyne, Home Administrator at Moor Park House

Thank you so much for the kind word, I will pass your comments onto the staff who I know fondly remember both you and your husband.

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Review from Alan W (Husband of Resident) published on 2 October 2020 Submitted via Postal Card • Report

Overall Experience

I have had over 25 years of experience in Blackburn, Lancashire County Council Social Services departments and initially had reservations about placing my wife in one of the homes but must confess these fears were put aside once she had settled in Moor Park. I found the staff were superb and couldn't

thank them enough.

Reply from Susan Coyne, Home Administrator at Moor Park House

Thank you for the kind words, both you and your wife were always a delight to deal with.

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Review from Marian D (Daughter of Resident) published on 12 May 2020 Submitted via Website • Report

Overall Experience

The staff at Moor Park are wonderful; they treated our Dad with loving care and respect at all times. Dad’s room was lovely and peaceful. As we are a large family, Dad had lots of regular visitors, and we spent many happy afternoons with Dad. Dad didn’t join in any of the activities, but we saw lots

of evidence of artworks etc around the home. Unfortunately, due to lockdown, our visits could no longer happen. As Dad is not into technology, we sent in lots of cards and letters for Dad, which the staff read out to him. We as a family, appreciate everything that was done for Dad. We highly recommend Moor Park to anyone looking for a home for a loved one.

Reply from Susan Coyne, Home Administrator at Moor Park House

Thank you for all your kind words about Moor Park House. I will certainly pass on your thoughts and appreciation to all the staff. The lockdown has affected everyone greatly one way or another I…read more

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Review from Susan B (Daughter of Resident) published on 27 March 2020 Submitted via Website • Report

Overall Experience

My dad was admitted to Moor Park House for palliative care, staying there for several months. Without exception, all the staff showed an excellent standard of care and compassion not only to my dad, but also to my mum, sister and other members of our family. They built a special relationship with him,

which was really appreciated at this difficult time. We would not hesitate in recommending Moor Park House, and thank them for their care.

Reply from Susan Coyne, Home Administrator at Moor Park House

Thank you for you kind comments, the staff very much appreciate them.

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Review from Gavin W (Son of Resident) published on 3 February 2020 Submitted via Website • Report

Overall Experience

Mum had a stroke and heart attack and was admitted to Moor Park for end of life care. She survived a year there, over which time Dad never missed a day visiting her.
Mum was often asleep when we visited, so my fear was that that's how the staff would see her, and would just treat her as just another

case. I couldn't have been more wrong - the care she received was as good as we could wish for. Speaking with the wonderful care assistant this morning as we packed her things, it was clear that the staff had seen more of mum's personality than we could have hoped for - they'd cared for her, appreciated her, done their best for her, laughed with her and she could not have been in better hands. All the staff we met were lovely, some hysterically funny, and all of them seemed to care. I am so grateful Dad feels he chose well for mum in Moor Park. He has no regrets, and that means everything. Thank you to all the amazing staff who cared for mum - you are simply great.

Reply from Janet Farrington, Manager at Moor Park House

I am so pleased that we have provided care for mum in a such a way as to elicit such positive endorsement of our care at Moor Park House. It is so lovely to get this recognition for our team at what…read more

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Review from Angela M (Sister of Resident) published on 1 November 2019 Submitted via Postal Card • Report

Overall Experience

My sister received very good care in the palliative wing of Moor Park. The staff, whether nurses or care assistants, were respectful, sensitive and kind as well as being skilled in their work. They did everything possible to keep my sister comfortable and free of pain and befriended her. They supported

me and my other sister through this difficult time. Office staff, cleaners and everyone we came into contact with were helpful and caring.

Reply from Janet Farrington, Manager at Moor Park House

It is very pleasing when the work of all our team is recognised especially when it is at such a stressful time in someone's family life. I am very glad that we were able to care so well for your…read more

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Review from Sheila D (Daughter of Resident) published on 28 October 2019 Submitted via Website • Report

Overall Experience

My mum was in Moor Park House for a few months this year after a second stroke, she needed a nursing home, not a care home she had been in for several years. At first appearance, it looks very nice, but I quickly realised it wasn’t the right place for my mum. They deal with a lot of complex needs, my

mum although needed a lot of help it wasn’t complex. I didn’t like the fact mum had all meals in her room on her own, wasn’t what mum needed, no lounge with people to chat to. Just 2 empty lounges on the ground floor. When I rang it was usually agency staff who didn’t know my mum. One time I was told they had sent samples so were barrier nursing but a few days later no one knew anything about it. Moved my mum to another nursing home that met her needs, unfortunately, I lost my mum in August and I just wish I had moved mum there straight from the hospital.

Reply from Susan Coyne, Home Administrator at Moor Park House

Firstly we are very sorry to hear that you lost your mum in August. As regards to the review of the home we would like to add that at the time your mum came to us we were relatively full therefore…read more

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Review from I W (Resident) published on 25 September 2019 Submitted via Postal Card • Report

Overall Experience

Sometimes the food is not satisfactory e.g. hot chicken with cold salad. Sometimes there are definitely not enough staff on duty and call buzzers can be left ringing for a long time unanswered. A lot of residents now have very complex needs and must have two carers. However, the staffing levels have

not increased since residents on this floor were mainly able to manage with only one carer. Also, staff are continuously being sent down to help out on the nursing floor when they are short-staffed.