Willowbank Care Centre

Pasturegate, Burnley BB11 4DE
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12 Reviews
  • Willowbank Care Centre, Burnley
Willowbank is registered, regulated & inspected by the Care Quality Commission. They are also Investors in people certified.

The home accepts both private and local authority funding, with no top up fee.

Individual needs are assessed by the home manager to ensure that personalised care needs can be met. Visits from potential resident families or representatives are always encouraged. People are greeted with a smile and welcomed into the warm and friendly atmosphere.

There are two lounges, one equipped with television and one is used as a quiet space, two dining rooms and a music/activity room are in the main areas of the building with two additional communal areas on the second floor and the bungalow areas. A home from home environment is offered, with kind, patient, empathic and experienced care givers at hand to give individual and person centred care. There is an emphasis on treating residents as individuals, with dignity and respect, and creating a supportive environment specific to their needs.

Single, private bedrooms are offered and these can be personalised to taste and own furnishings can be accommodated if preferred. Otherwise all bedrooms have a profiling adjustable bed for comfort, wardrobe, drawers and an armchair as standard.

The Activities Co-Ordinator plans an in house programme, which includes games, reminiscence, pamper sessions, exercise and movement, music and singing.

There are monthly visits from a local musician who sings and plays the guitar.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All prices are inclusive of food, laundry heating costs. We do not charge a top up fee.


All other items such has toiletries, hairdressing, appointments are chargeable to the client.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Stacey Rodriguez (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS and private referrals
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (0)

Visiting

  • Open visiting

Parking

  • Limited car parking spaces, on street parking

Willowbank Care Centre Reviews (12)

Over all time Willowbank Care Centre has 12 reviews.

Overall Experience
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Date Published
  • 12
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Reviewer Connection to Willowbank Care Centre
  • 6
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Total of 12, showing 1-12
Review from Ian T (Husband of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff for my wife for the great afternoon and all the hard work the staff did to make her 75th birthday party a great success. A special thanks to the kitchen staff for the outstanding food and not for getting the decoration 10/10.
Many thanks.
Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for sharing your experience of Willowbank. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families. I will pass on your lovely comments to the kitchen.

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Review from Nicola C (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely atmosphere at Willowbank, caring staff, a band once a month for residents and family and weekly activities.
My mum has been at Willowbank for two years. I couldn't wish for a better place. Lovely grounds where we can sit out in the summer. Her room has recently been decorated and looks much
brighter.
Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you for taking the time to share your positive review of Willowbank. We are glad to hear that you are pleased with the atmosphere and the caring staff at our home. We appreciate your trust in Willowbank, and we are committed to providing the best possible care and experiences for your mother and all of our residents.

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Review from J M (Son of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was here, it seemed the best pick from the choice we had. It has been really poor.
Mum is not mobile so hoisted and chaired. She wasted away to 52kg so we booked a time with the manager to discuss, when asked she pulled out post-it notes with random weights on that could have been written
that day, very poor. Saw mum whilst there and she had a sore leg, nurse said it was okay (she is another story). The same evening got a call to say mum was in hospital, 2x broken ankle, and scabies. The hospital was concerned, safeguarding issue, and told mum will not be going back there, concerned how she has these injuries if immobile. The home never called to enquire after her, and when l went to empty mum's room, the nurse was in there with another lady, chatting in mum's bedroom. No staff spoke then or since. This is as brief and honest as the site permits, but l could write a book on it, sadly. We as a family are considering our next action.
Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you for your feedback regarding your experience at Willowbank. We sincerely apologise for any concerns or issues you encountered during your mother's stay. A safeguarding alert was investigated and closed. External NHS dieticians addressed the weight loss, and your mother was discharged from the team. This was discussed in a meeting with the manager. Our electronic care system ensures accurate records weights are inputted and cannot be altered for auditing and accountability purposes. We tried contacting the hospital and your family for updates but received no response. Once a resident is discharged, the room is reoccupied. Please be assured that we take your feedback seriously and are committed to making improvements based on your input. Once again, we are very sorry that you feel the experience did not meet your expectations. We invite you to contact us directly, as we would appreciate the opportunity to again address your concerns in a more private and personalised manner.

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Review from George Philip L (Husband of Resident) published on 6 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a First class nursing home and well run. Would highly recommend it. Management and staff are all dedicated and very caring, I'm confident my wife is well looked after. Had her 80th birthday there with cake and singing.
Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for taking the time to share your positive experience at Willowbank.
We greatly appreciate your kind words and feedback.

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Review from Michelle D (Daughter of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Willowbank are very professional, both nursing and management, at all times. I couldn't wish for a better team to look after my mum. Communication is excellent and I always get a good response when I ask questions about my mum. The team always keep me informed on anything related to my
mum and activities that are being planned for her.
Keep up the good work team.
Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for taking the time to share your positive experience at Willowbank. We greatly appreciate your kind words and feedback. Your mention of the staff team is truly uplifting. We have a team of highly trained professionals who are passionate about their work and genuinely care for the well-being of our residents. We strive to create a warm and welcoming environment for our residents, where they can feel safe, comfortable, and cared for.

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Review from G D (Daughter-in-law of Resident) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law moved into Willowbank in 2022. He has settled even more since the new manager has taken over, both she and the care staff are amazing at the jobs they do! We wouldn't want him anywhere else.
Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for taking the time to share your positive experience of Willowbank. We greatly appreciate your kind words and feedback.
It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families. Our dedicated staff members work tirelessly to ensure that each resident receives the highest level of person-centred care and attention.

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Review from Bev A (Daughter of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really couldn't have found a better care home for my dad. Nothing is too much trouble. All the staff are very friendly, and they all generally care. He's been there nearly a year now, and it's a pleasure to see how he has settled in. Thank you, everyone.
Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families.

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Review from Alyson W (Daughter of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Due to a near-fatal stroke, which ended up with my mother suffering from vascular dementia, she had to relocate from a residential home to a home that specialised in dementia, which was Willowbank.
My mum was treated with the utmost respect and dignity by all genres of staff.
They cared for my mum
as if she was their own family. Even when Mum was being difficult at times (she was on one-to-one care), the staff still had smiles on their faces. Mum's room and clothing were kept up to hygiene standards, and myself and my siblings were always kept up to date with the daily changes of our mother's time at the home.
I visited my mum more or less every single day, even during the Covid lockdown, and I saw my mum again; she was treated with the respect and dignity that she deserved as a resident a mother, a grandmother, and most importantly, a human being.
I would recommend Willowbank, hands down, to anyone looking into permanent or respite for their loved ones.
Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families.

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Review from Julie M (Daughter of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management are some of the nicest people I have met, always smiling and happy - I am always made to feel welcome no matter what time I visit.
I am always kept informed on every aspect of my father's care, and nothing is too much trouble for them.
My father is treated with dignity, respect
and love.
My father says he now has two families.
Thank you to all the staff at Willowbank; you do an amazing job.
Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families.

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Review from C P (Daughter-in-law of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff make you feel welcome and always make time to chat with both residents and family members. Staff care about the residents and do the best they can to ensure people are happy and comfortable throughout the day. If staff have had any concerns or worries about anything they ring or speak to us when
we are visiting so important information doesn't get missed. Knowing that my father-in-law is happy, settled and has good 24-hour support from people who understand both him and his needs is invaluable.
Reply from Debbie McNulty, Manager at Willowbank Care Centre

Thank you for your lovely comments. It is so nice to hear positive feedback.

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Review from T B (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management staff bend over backwards to help in every way they can. Always available to speak when asked. Always made to feel welcome within the home. All staff and management give you a feeling of Willowbank Nursing Home being a home from home.
Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you for your feedback.
Great to hear positive feedback about our service.

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Review from P H (Sister of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not have wished for better carers to look after my brother than they are at Willowbank Nursing Home. Whenever I ask for anything for my brother they instantly get my request. A very professional organisation.
Reply from Angela Bona, Regional Manager at Willowbank Care Centre

Thank you for your comments. Lovely to hear good feedback.

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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 08 Sep 2025

Emi or mental health nursing vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Debbie McNulty

Job Title: Manager Joined: 2022

I worked as an RGN in various roles, my final role being Deputy Ward Manager within the NHS for over 15 years.
I first came to Willowbank in 2022 as a bank nurse and thoroughly enjoyed the role, so much so that I was offered the role of Manager which I have been undertaking since August 2022 and I am currently completing a Level 5 Diploma in Leadership for Health & Social Care

Frequently Asked Questions about Willowbank Care Centre

What types of Care is Willowbank Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willowbank Care Centre have?

There are 53 Single Rooms.

What are the Facilities & Services at Willowbank Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowbank Care Centre to the centre of Burnley?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbank Care Centre to verify any information. View our terms and conditions. Willowbank Care Centre has an Enhanced Service - more info.