






Willowbank is registered, regulated & inspected by the Care Quality Commission. They are also Investors in people certified.
The home accepts both private and local authority funding, with no top up fee.
Individual needs are assessed by the home manager to ensure that personalised care needs can be met. Visits from potential resident families or representatives are always encouraged. People are greeted with a smile and welcomed into the warm and...
Care Provided by Willowbank Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
All prices are inclusive of food, laundry heating costs. We do not charge a top up fee.
All other items such has toiletries, hairdressing, appointments are chargeable to the client.
Contact Willowbank Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sage Care Homes Ltd
- Private Owned
Person in charge
- Stacey Rodriguez (Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 40+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
Room Information
- Single Rooms (53)
Visiting
- Open visiting
Parking
- Limited car parking spaces, on street parking
Willowbank Care Centre Reviews (12)
Over all time Willowbank Care Centre has 12 reviews.
Many thanks.
Thank you so much for sharing your experience of Willowbank. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families. I will pass on your lovely comments to the kitchen.
My mum has been at Willowbank for two years. I couldn't wish for a better place. Lovely grounds where we can sit out in the summer. Her room has recently been decorated and looks much brighter.
Thank you for taking the time to share your positive review of Willowbank. We are glad to hear that you are pleased with the atmosphere and the caring staff at our home. We appreciate your trust in Willowbank, and we are committed to providing the best possible care and experiences for your mother and all of our residents.
Mum is not mobile so hoisted and chaired. She wasted away to 52kg so we booked a time with the manager to discuss, when asked she pulled out post-it notes with random weights on that could have been written that day, very poor. Saw mum whilst there and she had a sore leg, nurse said it was okay (she is another story). The same evening got a call to say mum was in hospital, 2x broken ankle, and scabies. The hospital was concerned, safeguarding issue, and told mum will not be going back there, concerned how she has these injuries if immobile. The home never called to enquire after her, and when l went to empty mum's room, the nurse was in there with another lady, chatting in mum's bedroom. No staff spoke then or since. This is as brief and honest as the site permits, but l could write a book on it, sadly. We as a family are considering our next action.
Thank you for your feedback regarding your experience at Willowbank. We sincerely apologise for any concerns or issues you encountered during your mother's stay. A safeguarding alert was investigated and closed. External NHS dieticians addressed the weight loss, and your mother was discharged from...
This is a First class nursing home and well run. Would highly recommend it. Management and staff are all dedicated and very caring, I'm confident my wife is well looked after. Had her 80th birthday there with cake and singing.
We greatly appreciate your kind words and feedback.
Keep up the good work team.
Thank you so much for taking the time to share your positive experience at Willowbank. We greatly appreciate your kind words and feedback. Your mention of the staff team is truly uplifting. We have a team of highly trained professionals who are passionate about their work and genuinely care for the...
My father-in-law moved into Willowbank in 2022. He has settled even more since the new manager has taken over, both she and the care staff are amazing at the jobs they do! We wouldn't want him anywhere else.
It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families. Our dedicated staff members work...
I really couldn't have found a better care home for my dad. Nothing is too much trouble. All the staff are very friendly, and they all generally care. He's been there nearly a year now, and it's a pleasure to see how he has settled in. Thank you, everyone.
Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families.
My mum was treated with the utmost respect and dignity by all genres of staff.
They cared for my mum as if she was their own family. Even when Mum was being difficult at times (she was on one-to-one care), the staff still had smiles on their faces. Mum's room and clothing were kept up to hygiene standards, and myself and my siblings were always kept up to date with the daily changes of our mother's time at the home.
I visited my mum more or less every single day, even during the Covid lockdown, and I saw my mum again; she was treated with the respect and dignity that she deserved as a resident a mother, a grandmother, and most importantly, a human being.
I would recommend Willowbank, hands down, to anyone looking into permanent or respite for their loved ones.
Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families.
I am always kept informed on every aspect of my father's care, and nothing is too much trouble for them.
My father is treated with dignity, respect and love.
My father says he now has two families.
Thank you to all the staff at Willowbank; you do an amazing job.
Thank you so much for taking the time to share your positive experience at our care home. We greatly appreciate your kind words and feedback. It's always heartwarming to hear that we have made a positive impact on the lives of our residents and their families.
Staff make you feel welcome and always make time to chat with both residents and family members. Staff care about the residents and do the best they can to ensure people are happy and comfortable throughout the day. If staff have had any concerns or worries about anything they ring or speak to us when we are visiting so important information doesn't get missed. Knowing that my father-in-law is happy, settled and has good 24-hour support from people who understand both him and his needs is invaluable.
Thank you for your lovely comments. It is so nice to hear positive feedback.
The management staff bend over backwards to help in every way they can. Always available to speak when asked. Always made to feel welcome within the home. All staff and management give you a feeling of Willowbank Nursing Home being a home from home.
Great to hear positive feedback about our service.
I could not have wished for better carers to look after my brother than they are at Willowbank Nursing Home. Whenever I ask for anything for my brother they instantly get my request. A very professional organisation.
Thank you for your comments. Lovely to hear good feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
4 Bed Vacancies
Posted: 16 July 2026Emi or mental health nursing vacancies.
News (0) & Events (0)
There are no news items for Willowbank Care Centre.
There are no upcoming events for Willowbank Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willowbank Care Centre.
Accreditations
There are no accreditations posted yet for Willowbank Care Centre.
Meet the Team (1)

I first came to Willowbank in 2022 as a bank nurse and thoroughly enjoyed the role, so much so that I was offered the role of Manager which I have been undertaking since August 2022 and I am currently completing a Level 5 Diploma in Leadership for Health & Social Care
Frequently Asked Questions about Willowbank Care Centre
What types of Care is Willowbank Care Centre registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willowbank Care Centre have?
There are 53 Single Rooms.
What are the Facilities & Services at Willowbank Care Centre?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Willowbank Care Centre to the centre of Burnley?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbank Care Centre to verify any information. View our terms and conditions. Willowbank Care Centre has an Enhanced Service -more info.