Broomgrove Trust Nursing Home

He was kept clean, allowed to stay in bed when he wanted to and his feeding and drinking was managed appropriately.

I should have wrote this alot sooner but i am so thankful to the nurses, care assistants cleaners, kitchen staff who all used to regularly chat & have a laugh with my dad .. .. yiu honestly nade my last few weeks if his life very happy

Thank you

Jean or Pamela or even PJ xxx

I booked for 2 weeks respite care but because of circumstances I was allowed to keep extending it to 3 months. This has felt a safe welcoming environment where I have been treated with care and dignety and treated as an individual. All the staff, housekeeping, nurses and carers have treated me with care - and humour. I have been impressed with how the staff work and support each other. When there are staff shortages due to illness they are under great pressure. I have heard the carers deal with distressed residents with great patience. There have been times when I was not checked on at night.

My mother was a resident here for nearly seven years! The level of care was fantastic. Competent friendly staff, good food, and one to one contact between staff and residents! Thanks for everything!

My husband has been looked after extremely well since arriving in this care home in January 2024, where he remains until the present time. The home is clean, fresh and the beds, although narrow, are comfortable. The main strengths however lie in the staff and their attitudes to both residents and visitors. All staff take the trouble to get to know residents and their relatives well, for example doctors know their patients’ histories and catering staff welcome visitors with tea when they visit. Residents are treated with dignity, respect and patience and relatives are kept well informed about residents’ activities and progress. All staff are aware of residents’ likes and dislikes. They are happy to tell you formally and informally how well residents are doing and how they have been occupying their time. The rooms, although small, are well-arranged and pleasant and the bathrooms are kept clean and fresh. Carers are patient when residents are difficult and show kindness and concern.

Broomgrove provides exceptionally good care and an amazing programme of activities and social events. My mother especially enjoyed Broomgrove’s lovely sheltered garden – one of the many features of Broomgrove that make it ‘home’ rather than ‘A Home’. For residents and their family and friends, Broomgrove removes the worry of day to day care and makes spending time with loved ones a real pleasure. We all felt – and will always feel - part of Broomgrove’s extended ‘family’ and we are so grateful to all the staff, management and trustees.

My aunt has been a resident at Broomgrove for nearly ten years and whilst she has many challenges physically, her intellect is as sharp as ever. She's always felt totally at home at Broomgrove. I visit her regularly and she's always full of praise for the care and professionalism of the staff. The home always has a relaxed and happy vibe and the staff always go the extra mile to ensure she's as comfortable as possible.

The care Mum is receiving is very good and we have NO qualms about the standard of care she is offered and we understand how difficult it can be dealing with the elderly who have memory change!

The care that my mum has received and continues to receive is second-to-none. The home is light, airy, beautifully maintained and very welcoming. The staff who know every resident and their individual needs are thoroughly professional and friendly and very kind. They ensure Mum is beautifully dressed and take time to apply perfume and hand cream which she loves. The food is excellent and varied. There is a team of staff who organise regular social activities as well as special events such as themed garden parties or musical/drama performances to which relatives are invited and made very welcome. It is made very clear that the care and support offered by the staff extends to the family and friends of the residents and never was this more apparent when Mum was discharged from hospital just before I was out of the country for a month. Whilst away I received photos of mum and regular updates which were very reassuring and much appreciated. I cannot recommend Broomgrove highly enough.

My Father has been with Broomgrove for the last two years and he has received excellent care and attention from the staff who are always friendly, attentive and kind. I am more than happy to recommend the home and the excellent work of all the staff at Broomgrove to anyone considering the option of a care home for their parents or elderly relatives.

Mum has lived here for several years now, it is not her choice to live here, she would much rather be at home but a stroke means she needs 24 hour care; we all agree given the circumstances she couldn't be happier anywhere else. The manager takes care to employ staff who are both kind and patient as well as being efficient in their roles; staff turnover seems to be low and many of the staff have been there much, much longer than my mum which shows, hopefully, that they are happy in their work. The food is fabulous, we have joined my mum for meals sometimes, as have my cousins; the food and service is as good as many restaurants. Entertainment/ activities are arranged most days and regular special events are arranged for residents and families to enjoy together. Nowhere is perfect but when we do raise very occasional concerns these are always dealt with quickly and professionally by the manager and/or the staff. We can't think of anywhere where mum would be better looked after.

My partner has been cared for in Broomgrove for the past three and a half years and he and all his family are delighted with the consistently high standard of care he has received. Despite his high level of complex needs, all the staff have ensured that he has had everything he could possibly need. They have always been totally dedicated to making him as comfortable and fulfilled as possible and are always friendly and anxious to make him happy. Whenever there have been any health issues, the staff respond speedily and efficiently.

The home has a very high standard of cleanliness and the decor is up to date and attractive. The outdoor sitting area is lovely. There’s always something going on with interesting activities and regular celebrations and parties. The food is always fantastic too.

My mother has been there for the best part of a year now and it was with some trepidation that we asked her to try it, initially on a temporary basis, to see if it would suit her when living at home had become increasingly difficult. She has settled in well and enjoys the many activities on offer and the sociable atmosphere in the home. In addition, the on-site nursing care means that I feel that mum is in safe hands. In fact, it is easy to praise Broomgrove as it sets a standard that you wish all homes could offer (but unfortunately don't).

Food was very good, home cooked and generous. Lots of choices. The staff without exception were friendly, professional and respectful. My mum was quite confused. Everyone was very kind. She was very well cared for for 3 weeks. Helped to rehabilitate and recover enough to return home. We were welcomed as visitors at any time, to be with mum, relax, have a meal. There’s a family feel. We would definitely use Broomgrove again.

My sister is being very well cared for and she is happy with the standard of all aspects of care. The management and staff are excellent. The nonprofit making trust status is beneficial and a good model.

Like all families we had some concerns about Mum going into a home, I would reassure anyone thinking of using Broomgrove, I don’t think you could a better home from home anywhere else.

There is a calm atmosphere at Broomgrove where residents, staff and visitors mix happily and respectfully. The carers are personable, hardworking and very professional. The support staff make everything run smoothly. The nurses are knowledgeable and approachable. Management is always trying to make life more comfortable and enjoyable.

The rooms and shared areas are light and airy. The dining room and food get a lot of attention. The menu is healthy, flavoursome and chef is imaginative. Something or someone is always being celebrated. The garden is lovely weather permitting.

As a charitable trust, the home gives confidence in its care. There’s always a monthly residents’ meeting with a trustee. We are consulted and kept informed about personal care and the home more generally.

Our dad is safe, cared for, relaxed and “at home”.

It's a real pleasure to visit Dad at Broomgrove and to see him relaxed and smiling. Every day I feel thankful for the care and attention shown to him by the manager and her staff. Wonderful.