Willowbeck

95 Holywell Road, Sheffield S4 8AR
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8.0 14 Reviews
  • Willowbeck, Sheffield
Welcome to Willowbeck!

Willowbeck is a specialist care home in Sheffield that supports adults living with complex and high acuity needs.

The home specialises in supporting people living with neurological conditions including brain injury and stroke, complex mental health needs and physical disabilities.

The Nurse-led team is trained to support people with tracheostomies, PEG feeding, ventilated care and who need specialist positioning and stretchers.

Willowbeck has 80 large bedrooms, each with an en-suite bathroom, across seven units, including Rivelin Unit which is a male-only unit specialising in mental health.

The home has an in-house Physiotherapy Team with a therapy room, as well as communal living space, an activities hub and large accessible gardens.

Willowbeck is part of Exemplar Health Care, a specialist care provider for adults living with complex and high acuity needs.

The home’s mission is to make every day better for the people they support, by providing person-centred nursing care that focuses on maximising independence and empowering people to live as fulfilled lives as possible.

As a specialist care service, Willowbeck has an excellent track record of successfully helping those who have had failed placements previously. The home’s high staffing levels enable the team to work as people’s own pace and build trust, which leads to longer term, person-centred outcomes.

This care supports people on their journey from being in hospital or a similar setting to living in the community, as well as longer term support for people living with degenerative or life-limiting illnesses.

Please get in touch to find out more!

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Care Provided by Willowbeck

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Amber Lea (Home Manager)
  • Admission Criteria
    • All clients are individually assessed using a pre admission assessment, and costings are provided based upon individual needs.
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Willowbeck

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open-door policy, welcoming friends and family at all times. If a meeting with the Home Manager is required, please call in advance. Mealtimes are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.


  • Parking

  • The home has free parking on site.


Willowbeck Reviews (14)

8.0

Willowbeck has a Review Score of 8.0 (8.003) out of 10, based on 9 reviews in the last 2 years. Over all time Willowbeck has 14 reviews.

Overall Experience

  • 7
  • 4
  • 1
  • 2
  • 0

Date Published

14
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9
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Review from J E (Wife of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely pleased with the care my husband receives at Willowbeck. Friends and visitors are welcomed and encouraged to take part in events provided by the activity programme staff. The food has been good although recently my husband complains that it was very 'samey'. I personally find the staff very
supportive and informative. The activities provided have been stimulating and entertaining with regular trips out. The environment is perhaps clinical but clean and practical.

Reply from Lauren Hallas, Marketing and Communications Officer at Willowbeck

Thank you for taking the time to leave your review of Willowbeck. We're glad to hear that you're pleased with the care that your husband receives and that people feel welcomed into the home. I'll make sure to pass on your comments to the team.


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Review from Kate W (Mother of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Since my son has moved units, he had deteriorated rapidly from June 2024 to present December 2024.
He suffered a fractured femur and was left for over 8 hours until a care staff raised a concern at which point he was admitted to hospital. The consultant stated she had not seen a complicated fracture
as bad, so before surgery my son had to be put on traction to straighten his leg. Following a long stay in hospital and a diagnosis of cancer, and given assurances that my son would receive the care he needed, we allowed him to go back to Willowbeck.
From then and up to now my son has rapidly deteriorated, his hygiene needs are not met. He is not eating and the food offered level 6 resembles slop. We wouldn't give it to my dog. The staff not aware very recently until I expressed concerns that he had a chest infection. Staff not engaging with him but sat 10 feet away on mobile phones. Staff turnover is bad.

Reply from Jo Hemmingway, Marketing and Communications Officer at Willowbeck

Dear Kate, we're very sorry to hear about your son's recent experience. Our mission is to make every day better for the people we support, and we are sad to hear that you don't feel like this was achieved. If you would like to speak about this further, please get in touch with us, at raisingconcerns@exemplarhc.com


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Review from Diane M (Sister of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Willowbeck since March 2023 and I personally feel this is the best place to care for his complex needs. Initially, he was in a different unit but it was too noisy and the manager acknowledged this and thought it was best if he moved to a different unit which we were happy about.
Torside has a friendly, caring and supportive team. My brother is always presentable and his personal care is taken care of. Nothing is too much trouble for the staff and I now feel happy and reassured as the unit manager/nurse and her team keep me in the loop with regular updates. All the staff are approachable from stepping inside the home and being greeted by friendly reception/admin staff to having meetings with managers and everyone else in between. He enjoys taking part with the activities team, they're a lovely, warm and friendly group of people and he loves having banter with them. Everyone always makes an effort to speak to him and make me feel welcome. Thank you.

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Review from S E (Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I am very disappointed with this care home. I have been through numerous incidents whilst a resident at Willowbeck. I have had money stolen, and I have been bullied by the staff. My medication has been given to me late (3 hours +) on several occasions. I was on a social media call with my sister when
I had a seizure, my sister had to call Willowbeck to help but nobody picked up the phone therefore had to phone an ambulance.

Reply from Jenna Wood, Marketing Manager at Willowbeck

We're very sorry to hear about your experience at Willowbeck. Our mission is to make every day better for the people we support, and we are sad to hear that you don't feel like this was achieved. It is very unusual for us to receive negative feedback, and we are glad we've been able to speak with you about this experience and rectify it. If however, you would like to speak about this further, please get in touch with us, at enquiries@exemplarhc.com.


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Review from Janice S (Wife of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing place. I highly recommend it to anyone looking for a care home for a loved one. The premises are bright and kept exceptionally clean. The staff are well trained and courteous, and nothing is too much trouble for them. Residents are treated with the utmost respect and dignity. Everyone
greets you with a smile, and you are always made to feel welcome. Well done. I am very pleased we chose this place.

Reply from Jo Hemmingway, Marketing and Communications Officer at Willowbeck

Thank you for taking the time to leave a review. We're glad you chose Willowbeck to take care of your husband and it's great to hear your kind words. We'll pass this on to the team, I'm sure it'll make their day.


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Review from D W (Wife of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was made very welcome even though he initially displayed very difficult behaviours. The care and understanding he was shown enabled him to settle very quickly. Since then, staff have worked hard to meet all his needs so that my husband feels safe and well cared for. Throughout the last 5
months, I have had no complaints, but I have found support and understanding from everyone I have met at Willowbeck.

Reply from Jenna Wood, Marketing Manager at Willowbeck

Thanks for leaving a review. We're really glad to hear that your husband has settled at Willowbeck.


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Review from Carole C (Wife of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After too many ‘failed placements’ it was extremely reassuring to find this home. As a result of the ‘failed placements’ we knew exactly what care was needed and we have been given all, we asked for and more. When we asked we were given without any proviso, and that has been so very encouraging and
refreshing. The nursing care is second to none and as that is what is keeping this client alive, we can hardly ask for more. The carers are also of an exceedingly high standard which is essential for the quality of life for this client. All staff appear to always put the client's needs first. We cannot praise the physiotherapy team highly enough. Under very difficult circumstances, (though we believe this is to improve this year with a new larger better-equipped room) they have performed excellent therapy for this client and as a result, we are absolutely over the moon with the recovery we are seeing. Hoping for more sessions per week to continue this progress. May it continue to improve.

Reply from Lauren Hallas, Marketing and Communications Officer at Willowbeck

Thank you for your lovely words, we're so pleased to hear your feedback and we'll pass it on to the team at Willowbeck so that we can continue to make improvements in the future.


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Review from P G (Father of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Bath still not been replaced after more than 6 months. The resident's room needs new carpet and decorating. Cleaners cannot clean the carpet due to wear and tear.
Manageress never at work so cannot get repairs done. Staff turn over is high. Some staff very lazy.

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Review from Tara S (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care home. All of the staff are friendly and highly skilled and go above and beyond for the residents in their care. There is a great range of activities, and we are always made aware of any events happening in advance. Everyone has gone out of their way to make us feel welcome, from the
reception staff, nurses, carers, physio and management to the activities team. I would highly recommend.

Reply from Jenna Wood, Marketing Manager at Willowbeck

Hi Tara, thanks so much for leaving us this kind review. We're really pleased to hear that the team has made you feel welcome and goes above and beyond. We'll share this with them - it'll make their day.


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Review from J V (Brother of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care is very good.
The room is a little dated and there is not enough opportunity to travel out for shopping trips.
The food seems to be very good, staff are generally excellent!
No concerns.

Reply from Lauren Hallas, Marketing and Communications Officer at Willowbeck

Thank you for your review of Willowbeck. We're so pleased to hear about the staff and I'll pass on your words to the Home Manager and team at Willowbeck.


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Review from Adam B (Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very good home, the staff are friendly and helpful. There is nothing you can't ask for, they have done their best to help. I wake up smiling and the management is very easy to talk to. It is a very warm home, the food is great and they have a lot of activities so that you are busy. Physiotherapy
is great for you to reach your goal. At first, I was worried about going to a home but I chose here and I was welcomed with a friendly smile. I hope that I never leave, it is a really great home and everyone even the residents are very friendly. I could never find a better home with the same care.

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Review from Roy C (Husband of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Willowbeck since 2014, she has moved to the appropriate unit as her condition has worsened, the care she has had in all units has been excellent, the nursing and caring staff are professional and caring. They have also helped me, ensuring that my visits to my wife are the best they
can be in sometimes difficult circumstances.

Reply from Jenna Wood, Exemplar Health Care at Willowbeck

Thank you for your kind review, Roy. We're so glad to hear that our colleagues at Willowbeck are professional and caring and that they support you to enjoy your visits. I'll pass your review onto the team - it'll make their week!


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Review from Ruth S (Partner of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was accommodated here after leaving the spinal unit. He is paraplegic. The room is small, which is my only complaint but is bright, clean, homely and cheerful. The staff make the place. They are so caring, compassionate, kind and helpful. Unfailingly some are full of humour and chat. The
food he likes mainly, and he is fed and well cared for. I have peace of mind.

Reply from Jenna Wood, Exemplar Health Care at Willowbeck

Hi Ruth. Thank you for your kind review about Willowbeck. We're really pleased to hear that the staff are caring and helpful - a little humour goes a long way! I'll pass it on to the Home Manager and team at Willowbeck, who'll be thrilled.


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Review from P R (Niece of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience has always been positive. We find the staff to be hardworking and caring. Nothing is too much trouble. We have noticed that staff, at times, go above and beyond what we expect. The home is kept clean and tidy. We must make special mention of the activity area which is a very pleasant
environment with lots of lovely artwork on display.

Reply from Sandra Rhodes, Home Manager, Willowbeck at Willowbeck

Thank you for your review. I’ll make sure to pass your kind words about my colleagues onto the team at Willowbeck. At Exemplar, we believe in making every day better – and I’m so glad you’ve noticed us living this out.


We’ve worked hard to make Willowbeck a warm but also stimulating place to live, so I’m delighted you like our home’s artwork. We look forward to seeing you again on your next visit.


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Current Review Score: 8.0 (8.003)

Overview of Review Score

The Review Score of 8.0 (8.003) out of 10 for Willowbeck is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.028 for Willowbeck is calculated as follows: ( (62 Excellents x 5) + (13 Goods x 4) + (12 Satisfactorys x 3) + (10 Poors x 2) + (9 Very Poors x 1) ) ÷ 106 Ratings = 4.028

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.975 Points relating to the number of positive Reviews for Willowbeck is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 6 Positive Reviews ÷ 16 = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Amber

Amber Lea

Job Title: Home Manager

Joined: 2021

Hi, I'm Amber, Home Manager at Willowbeck care home in Sheffield.


Frequently Asked Questions about Willowbeck

What types of Care is Willowbeck registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willowbeck provide?

Palliative Care, Physiotherapy & Independent Living Training are other types of care provided.

How many Rooms does Willowbeck have?

There are 80 Single Rooms.

What are the Facilities & Services at Willowbeck?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowbeck to the centre of Sheffield?

2.2 mile(s) as the crow flies, distance by road may be significantly further.