






Willowbeck supports adults living with complex needs associated with mental health conditions, neurological conditions, and physical health needs, including brain injury, dementia, Huntington’s disease, spinal injury, and Parkinson’s.
The home's multidisciplinary team - including registered nurses, physiotherapists, and health care assistants - provides personalised care for people with multiple diagnoses and co-existing needs.
This includes supporting individuals who may display behaviours of concern and those requiring tracheostomy care.
The home is organised...
Care Provided by Willowbeck
Primary Care Categories
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Willowbeck to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Exemplar Health Care Services Ltd
- Private Owned
Person in charge
- Lyndsey Purdie (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (80)
Visiting
- The home has an open-door policy, welcoming friends and family at all times. If a meeting with the Home Manager is required, please call in advance. Mealtimes are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.
Parking
- The home has free parking on-site.
Willowbeck Reviews (17)
Willowbeck has a Review Score of 6.7 (6.697) out of 10, based on 5 reviews in the last 2 years.
Over all time Willowbeck has 17 reviews.
Clothes have been going missing regularly, and and short medication has been given numerous times Reported this to management, no action has been taken. Recently, and last night highlighted further issues with staff.
The nurse left my tablets on the table again without watching me take them. I receive £3700 funding here but haven't eaten from here in over 2 years. I tried getting dairy-free snacks, but Damian stopped it. I don't think my funding is enough.
I booked the minibus for Eid prayers, but MichelleQueen Latifa overbooked me. She said talk to management to sort taxi arrangements, but it's hard to get a taxi on Eid. Tried on Eid no joy. Deputy Claire said she can book taxis weeks in advance seems 2 have been sleeping just like when she did her spot check at 4am walking past lounge without noticing night staff sleeping. WILLOWBECK JOKE SHOP
Thank you for taking the time to share your feedback. We're sorry to read that you feel this way and take your concerns seriously.
We've discussed the points raised in your review with you on several occasions and have taken steps to understand and address these as fully as possible. We remain...
On visiting, we found the same to be true. The staff that we met were helpful and communicative, answering all of our questions to the best of their ability. Some showed a keen interest to find out more about my sister from us - her interests, concerns, and the people in her life - so as to understand her current needs better. This was particularly true for the nurses and activities coordinator, and it gave us a positive feeling about her future care.
Thank you for sharing your experience of visiting Willowbeck. We're so pleased to hear that meeting the team in person reflected the friendly and supportive communication you've had over the phone. We truly appreciate your kind words.
During his stay he was cared for really well. All the staff were lovely and looked after him just as I'd hoped, not just his physical needs but providing lots of activities. My partner really enjoyed mealtimes and the meals I saw were varied and appetising. We were welcome to visit as we wished, encouraged to join in with activities when appropriate and treated with kindness by the friendly staff.
Our experience was very positive and I'd be happy to return to Willowbeck if we needed to.
Thank you for your kind feedback! We really appreciate you taking the time to leave a review and we're so happy to hear about your positive experiences at Willowbeck. We'll pass on your comments to the team.
Extremely pleased with the care my husband receives at Willowbeck. Friends and visitors are welcomed and encouraged to take part in events provided by the activity programme staff. The food has been good although recently my husband complains that it was very 'samey'. I personally find the staff very supportive and informative. The activities provided have been stimulating and entertaining with regular trips out. The environment is perhaps clinical but clean and practical.
Thank you for taking the time to leave your review of Willowbeck. We're glad to hear that you're pleased with the care that your husband receives and that people feel welcomed into the home. I'll make sure to pass on your comments to the team.
He suffered a fractured femur and was left for over 8 hours until a care staff raised a concern at which point he was admitted to hospital. The consultant stated she had not seen a complicated fracture as bad, so before surgery my son had to be put on traction to straighten his leg. Following a long stay in hospital and a diagnosis of cancer, and given assurances that my son would receive the care he needed, we allowed him to go back to Willowbeck.
From then and up to now my son has rapidly deteriorated, his hygiene needs are not met. He is not eating and the food offered level 6 resembles slop. We wouldn't give it to my dog. The staff not aware very recently until I expressed concerns that he had a chest infection. Staff not engaging with him but sat 10 feet away on mobile phones. Staff turnover is bad.
Dear Kate, we're very sorry to hear about your son's recent experience. Our mission is to make every day better for the people we support, and we are sad to hear that you don't feel like this was achieved. If you would like to speak about this further, please get in touch with us, at raisingconcerns@exemplarhc.com
My brother has been in Willowbeck since March 2023 and I personally feel this is the best place to care for his complex needs. Initially, he was in a different unit but it was too noisy and the manager acknowledged this and thought it was best if he moved to a different unit which we were happy about. Torside has a friendly, caring and supportive team. My brother is always presentable and his personal care is taken care of. Nothing is too much trouble for the staff and I now feel happy and reassured as the unit manager/nurse and her team keep me in the loop with regular updates. All the staff are approachable from stepping inside the home and being greeted by friendly reception/admin staff to having meetings with managers and everyone else in between. He enjoys taking part with the activities team, they're a lovely, warm and friendly group of people and he loves having banter with them. Everyone always makes an effort to speak to him and make me feel welcome. Thank you.
I am very disappointed with this care home. I have been through numerous incidents whilst a resident at Willowbeck. I have had money stolen, and I have been bullied by the staff. My medication has been given to me late (3 hours +) on several occasions. I was on a social media call with my sister when I had a seizure, my sister had to call Willowbeck to help but nobody picked up the phone therefore had to phone an ambulance.
We're very sorry to hear about your experience at Willowbeck. Our mission is to make every day better for the people we support, and we are sad to hear that you don't feel like this was achieved. It is very unusual for us to receive negative feedback, and we are glad we've been able to speak with...
This is an amazing place. I highly recommend it to anyone looking for a care home for a loved one. The premises are bright and kept exceptionally clean. The staff are well trained and courteous, and nothing is too much trouble for them. Residents are treated with the utmost respect and dignity. Everyone greets you with a smile, and you are always made to feel welcome. Well done. I am very pleased we chose this place.
Thank you for taking the time to leave a review. We're glad you chose Willowbeck to take care of your husband and it's great to hear your kind words. We'll pass this on to the team, I'm sure it'll make their day.
My husband was made very welcome even though he initially displayed very difficult behaviours. The care and understanding he was shown enabled him to settle very quickly. Since then, staff have worked hard to meet all his needs so that my husband feels safe and well cared for. Throughout the last 5 months, I have had no complaints, but I have found support and understanding from everyone I have met at Willowbeck.
Thanks for leaving a review. We're really glad to hear that your husband has settled at Willowbeck.
After too many ‘failed placements’ it was extremely reassuring to find this home. As a result of the ‘failed placements’ we knew exactly what care was needed and we have been given all, we asked for and more. When we asked we were given without any proviso, and that has been so very encouraging and refreshing. The nursing care is second to none and as that is what is keeping this client alive, we can hardly ask for more. The carers are also of an exceedingly high standard which is essential for the quality of life for this client. All staff appear to always put the client's needs first. We cannot praise the physiotherapy team highly enough. Under very difficult circumstances, (though we believe this is to improve this year with a new larger better-equipped room) they have performed excellent therapy for this client and as a result, we are absolutely over the moon with the recovery we are seeing. Hoping for more sessions per week to continue this progress. May it continue to improve.
Thank you for your lovely words, we're so pleased to hear your feedback and we'll pass it on to the team at Willowbeck so that we can continue to make improvements in the future.
Manageress never at work so cannot get repairs done. Staff turn over is high. Some staff very lazy.
Outstanding care home. All of the staff are friendly and highly skilled and go above and beyond for the residents in their care. There is a great range of activities, and we are always made aware of any events happening in advance. Everyone has gone out of their way to make us feel welcome, from the reception staff, nurses, carers, physio and management to the activities team. I would highly recommend.
Hi Tara, thanks so much for leaving us this kind review. We're really pleased to hear that the team has made you feel welcome and goes above and beyond. We'll share this with them - it'll make their day.
The room is a little dated and there is not enough opportunity to travel out for shopping trips.
The food seems to be very good, staff are generally excellent!
No concerns.
Thank you for your review of Willowbeck. We're so pleased to hear about the staff and I'll pass on your words to the Home Manager and team at Willowbeck.
This is a very good home, the staff are friendly and helpful. There is nothing you can't ask for, they have done their best to help. I wake up smiling and the management is very easy to talk to. It is a very warm home, the food is great and they have a lot of activities so that you are busy. Physiotherapy is great for you to reach your goal. At first, I was worried about going to a home but I chose here and I was welcomed with a friendly smile. I hope that I never leave, it is a really great home and everyone even the residents are very friendly. I could never find a better home with the same care.
My wife has been at Willowbeck since 2014, she has moved to the appropriate unit as her condition has worsened, the care she has had in all units has been excellent, the nursing and caring staff are professional and caring. They have also helped me, ensuring that my visits to my wife are the best they can be in sometimes difficult circumstances.
Thank you for your kind review, Roy. We're so glad to hear that our colleagues at Willowbeck are professional and caring and that they support you to enjoy your visits. I'll pass your review onto the team - it'll make their week!
My partner was accommodated here after leaving the spinal unit. He is paraplegic. The room is small, which is my only complaint but is bright, clean, homely and cheerful. The staff make the place. They are so caring, compassionate, kind and helpful. Unfailingly some are full of humour and chat. The food he likes mainly, and he is fed and well cared for. I have peace of mind.
Hi Ruth. Thank you for your kind review about Willowbeck. We're really pleased to hear that the staff are caring and helpful - a little humour goes a long way! I'll pass it on to the Home Manager and team at Willowbeck, who'll be thrilled.
Our experience has always been positive. We find the staff to be hardworking and caring. Nothing is too much trouble. We have noticed that staff, at times, go above and beyond what we expect. The home is kept clean and tidy. We must make special mention of the activity area which is a very pleasant environment with lots of lovely artwork on display.
Thank you for your review. I’ll make sure to pass your kind words about my colleagues onto the team at Willowbeck. At Exemplar, we believe in making every day better – and I’m so glad you’ve noticed us living this out.
We’ve worked hard to make Willowbeck a warm but also stimulating place to...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (28) & Events (0)
- 08 Jul 2026
Exemplar Health Care has launched its latest ‘Service user engagement impact report’, showcasing how residents and families are helping to shape and improve care across its homes. The report highlights...
- 05 May 2026
Exemplar Health Care is incredibly proud of the people who make our homes places where people truly feel cared for. The annual Values Awards are a chance to recognise those...
- 16 Mar 2026
At Exemplar Health Care, supporting people to continue enjoying their hobbies and interests is an important part of daily life. For Richard, this has taken the form of a growing...
There are no upcoming events for Willowbeck.
Awards / Recognitions (1)
- 01 Jul 2024Recipient: Exemplar Health Care Services Ltd
Accreditations
There are no accreditations posted yet for Willowbeck.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Willowbeck
What types of Care is Willowbeck registered for?
Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willowbeck have?
There are 80 Single Rooms.
What are the Facilities & Services at Willowbeck?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Willowbeck to the centre of Sheffield?
2.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbeck to verify any information. View our terms and conditions. Willowbeck has an Enhanced Service -more info.