Herncliffe Care Home

I first met Erica when she came to visit my friend in her own home and was immediately impressed with her, she was kind and compassionate. I have also had family stay at Herncliffe in the ,so I knew that my friend would be in good hands. The staff are very caring and made her welcome. Mark Julie Gracie Zoe Karen to name a few, sadly I can't remember all of the lovely staffs names, but everybody I have come in contact with are genuine kind caregivers. I would also like to mention the reception ladies, always make my husband and I welcome. I like to go at meal times so I can help my friend with her food and I can honestly say, I really fancied some for myself, especially the omelette with cheese sauce delicious

Herncliffe had been recommended to us by a number of people and, whilst my dad was only there for a short time, we were very impressed by the caring environment and friendly staff - some of whom went well beyond what we would have expected and indeed had experienced at other care homes.

At Herncliffe, my husband received outstanding care. All staff were caring, respectful & fully cognizant of residents' needs. The management I found to be superb. Whatever the circumstances, the staff had a smile & an encouraging word. They were patient, kind and maintained their professionalism, especially in challenging situations. All staff take particular care of the families of residents, offering just the right amount of advice & encouragement. I am delighted to say that I don't feel I could have found better care anywhere for my husband during the last phase of his life.

Your end of life care is phenomenal; so appreciated by family

A wonderful home, very caring and professional staff. Mum was a resident and sadly passed away. The staff were excellent and compassionate.

My husband first went for respite earlier this year. He then came in for respite again but it became permanent. He needed expert care for a rare brain disease and remained there for the last three months. Herncliffe is a lovely home and residents and relatives are treated as family. Everyone is friendly whatever role they do. The care he was given was outstanding and at the end of life, all the staff were amazing and went beyond giving care, love and support to my husband. Our children and I can't thank then enough for the care dignity and empathy we all experienced. I would recommend this home to anyone. Thank you so much.

Communication is good.

Excellent care home, all staff very friendly. Manager until recently excellent. The new manager hopefully will continue the ethos of family feel, residents treated like individuals. Activities are excellent, with plenty of stimulation. Also gave very good end-of-life care to my dad.

My parents are both residents in Herncliffe on Alex Wing, my dad has dementia but my mum is residential, they are able to be on the same unit which is great for them. The care shown to my parents has been amazing, nothing is too much trouble, their rooms are lovely and the facilities are very good. The only complaint I have is the food could be a little better, it’s not always very good.

When my husband came for respite both my family and myself developed the utmost love and respect for all the staff. So much so that he became a permanent resident! The carers are beyond carers and are family to all our family. Nothing is too much trouble, they are attentive and alert to every need of both resident and family and are just amazing. The home itself is spotlessly clean and welcoming and comfortable. I have no hesitation or worries about leaving my husband in their capable, caring hands. Thank you all from the bottom of my heart.

My husband was admitted initially for respite care for two weeks and then permanent nursing/dementia care. Although he has only been with the home for a few weeks, I am very happy with his care and also the staff and his surroundings.

Fed well, kept very clean and tidy. The staff are great with him and spend time understanding him as the stroke took his speech and ability. The doctor visits twice a week and sees all that is needed to be seen, physio is arranged twice a week, all staff are well-trained to deal with anything that needs attention.

When my wife and I visit Herncliffe we are made very welcome and it's obvious that the residents are happy, clean, well fed and the care shown towards the dementia residents is excellent. The displays around the rooms are so well done. All the staff are working hard to ensure the residents are kept safe and well and activities such as trips out and singalongs are brilliant!

Herncliffe Care Home is a joyful, welcoming home. All of the staff, from the receptionists, the window cleaner, the managers, the activities team and, of course, the carers along with the cleanser, caterers and all the staff who Mum and I come into contact with are cheerful, they find time to welcome, to talk, to value us a part of the Herncliffe family. I am so luck to have this team in my life looking after Mum treating her with such kindness,, dignity, understanding and commitment.

Staff are very caring, monitoring residents regularly. Residents are encouraged to participate in activities, but they do not push too hard, so residents still have some autonomy with decisions/

I couldn't put into words how grateful I am to staff and management at Herncliffe for taking care of my wife.

I have every confidence that my wife is cared for with dignity and appropriately and would recommend Herncliffe wholeheartedly.

My mother has been in The Garden wing at Herncliffe Care Home now for over 14 months and I can say that the care she has received has been excellent. The staff are very experienced and attentive, they are approachable and very understanding of the needs of residents and families who find themselves in this situation. The managers and owner are all helpful, willing to support families with any questions at all times, reception ladies are very welcoming and everyone gets to know you on a first name basis. Amazing place for anyone who needs care!

My father’s health deteriorated in August 23 requiring additional care, a number of Nursing homes were reviewed with Herncliffe coming out on top, the staff are amazing so caring and considerate at all times. My father is well cared for, additional doctor input is available through twice weekly visits or via the care hub line as and when needed, there are many activities with engagement encouraged but at residents wish. I would have no hesitation in recommending Herncliffe to anyone needing this type of support. Well done and thank you so much

I have no hesitation in recommending Herncliffe Care Home. It is truly an amazing place. The staff are so friendly, professional and caring and they go above and beyond to ensure residents receive the very best care. My mother is very happy there and she settled very quickly into her new home due to the high quality care she was receiving. Thank you to all the Herncliffe team!