Lister House

13 Heaton Road, Heaton, Bradford BD8 8RA
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9.7 31 Reviews
  • Lister House, Bradford
Lister House is a family run home and is an adapted house offering care for up to 31 people over two floors. The rooms are a mix of 26 singles and 3 shared rooms. Each room has a television and WiFi provided. There is a lounge and dining area and toilet and bath facilities. The home is situated in the Heaton area of Bradford with good access to local amenities and public transport.

Lister House offers a range of care from short and long stay with skilled carers who are experienced and trained to give tender loving care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 32 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £909 – £950
  • Self-Funded Nursing Care: £1037 – £1400
  • RESPITE Self-Funded Residential Care: £909 – £948
  • RESPITE Self-Funded Nursing Care: £1037 – £1399

The Funded Nursing Care element is included in the fee levels.
Within the fees is laundry, entertainment, some one to one time and each room has its own TV.

These prices are only a guideline, please contact Lister House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Belinda Dennis (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (3)

Visiting

  • Relatives and friends welcome to visit the home between 9 am and 8 pm.
    There is a protected mealtime policy in place, to protect client's dignity and privacy, but clients whose family want to visit around meal times can do so and the client will have their meal served in their room.

Parking

  • Parking is available at the front of the home

Lister House Reviews (31)

Total of 31, showing 21-31
9.7

Lister House has a Review Score of 9.7 (9.737) out of 10, based on 13 reviews in the last 2 years. Over all time Lister House has 31 reviews.

Overall Experience

  • 22
  • 9
  • 0
  • 0
  • 0

Date Published

31
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8
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18

Review from Caroline A (Daughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Lister House last September for respite. It soon became apparent that she could not live independently again and decided to stay. She made Lister House her home, and the wonderful staff became her extended family. I recall the manager once saying to me that all the staff felt that
the residents were like family; to hear that was comforting for myself and my brother.
Mums room was on the ground floor with views over an enclosed courtyard. She was able to bring her own furniture and several treasured possessions, making anyone who visited feel that this was her home.
Sadly with Covid, we were unable to visit for several months, but regular video calls were made which must have been time-consuming and somewhat trying for the staff, but they rallied on even though mum really didn't understand what was going on!
I cannot thank the manager and her staff enough. They made mums last months safe and entertaining. Mum died in July and will be missed by us all. Thank you.

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Review from S D (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was able to go on holiday and enjoy it knowing that my mum was safe and cared for with lovely and qualified staff.

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Review from C C (Sister of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to Lister House every Saturday and the main door is always locked, which is a good thing. Some weeks it takes a while for the staff to answer which is not a bad thing as I would rather the clients be safe. The staff and nurse are always polite and if I need anything, they sort it out as soon as
they can.

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Review from Anthony N (Son of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and caring and always keep me and my family informed.

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Review from Alan S (Son of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father was in Lister House for a short period his diagnosis was terminal. Every member of the staff was friendly, empathetic and went the extra mile should my dad need anything whether it be emotional or physical. One male member of staff (You know who you are) was particularly thoughtful
as he was going to bring in his collection of The Great Carusoe CDs and a signed copy of an Al Jolson poster who were my dad's favourites in the day. Alas, The Male carer was 1 day too late as my dad passed the next day. I would, without doubt, recommend Lister House to anyone who needed guidance on where to place their loved ones. Thank you to all the staff from the Family.

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Review from E H (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Managed to get my dad in the care home at quite short notice which was really helpful. I couldn't comment on the standard of the food and drink in the main as I wasn't there at meal times. The staff were very nice and treat my dad with respect.
I scored facilitites as good as there was just a toilet
and handbasin in the bathroon. Overall excellent and very happy with the care.

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Review from Rosemary E (Sister of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lister House is a very well run, friendly place. All the staff are very helpful and caring and the rooms are always clean. I am more than happy with the help and treatment they give to myself and especially my brother who has been in full-time care for over a year.


Well done Lister House!

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Review from Max P (Son of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and friendly staff, both carers and nurses. The home is well maintained, food prepared to a high standard.

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Review from Tom B (Son of Resident) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum passed away this month. For the last 3+ years, she had been resident at Lister House. In that time, my wife and I have visited countless times, at different times and on different days. The staff had no idea when we might turn up and yet my Mum was always looking smart, clean, well groomed and
whenever possible - happy.
We feel so lucky to have chosen Lister House for my Mum's last years - I honestly believe that their care and attention together with the facilities, catering and not least the nursing standards - have been second to none. Having my Mum in this home took so much pressure off me and I always knew, as was demonstrated on occasion - that if anything was untoward with Mum - they'd be on the phone and let me know.

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Review from Patricia H (Sister-in-law of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a diagnosis of advanced lung cancer, my husband's brother became a resident at Lister House receiving Palliative Care from the wonderful team of nurses and carers there. My husband who is nearly 80 and a stroke victim visited daily. On the days I was at work I would drop him off and collect
him. He would spend time with his brother sometimes long hours. The staff were 'marvel's' as they also look after him, making sure he was 'fed and watered' while he was there. He repeatedly told me the food was better than some 5-star hotels. My brother in law stated he hadn't tasted food so good since his partner had died. The home was always clean, warm and welcoming. Nothing was ever too much for the staff. The owner even arranged to buy in Duck eggs when she found out my brother in law loved them. Lister House became home to the whole family in the last few days of my brother in laws life. Nothing was ever too much trouble, we never felt in the way the staff were the salt of the earth.

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Review from David W (Son of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Lister House originally for respite care as he was becoming a handful for my mother as his dementia progressed.
All the staff and management were so welcoming and friendly, after the initial stay, it was always like he was coming to stay with friends.
The home itself is spotlessly
clean and the staff are wonderful and caring. It's a lovely warm environment to be in. He was treated with the highest of respect at all times.
The food was homemade and there is always plenty of choice with meals each day and nothing was too much trouble.


As my father's condition deteriorated he became a full-time resident and we were more than happy for him to move in as it was like a second home to him, he knew all the staff and he had the same bedroom he had always stayed in.


I cannot praise the staff and management highly enough, the home is run by people who really care.

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Lister House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Lister House is calculated as follows: ( (115 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 152 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lister House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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