Clayton House Care Home

I'm delighted that my mum is being looked after by Wood Care Group.

Work is still ongoing and the staff are working extremely hard to deliver the vision for the benefit of their residents.

Saw the manager and she never offered any condolences no compassion at all

When visiting today, the communal toilet was covered in faeces. My grandmother's sheet had dried faeces and food on it. Despite clear requests not to switch her personal mini fridge off it had been switched off yet again. She currently has a chest infection yet her bed had not been raised adequately to aid easier breathing

My sister has declined while in - no motivation. Sitting on corridors does not encourage converstion with other residents, difficult for visitors. My sister was upset by a resident while sitting on corridor, a resident advised us, reported to carer, but didn't think taken seriously - this helped with her decline.

My friend of over 40 years resides at Aden House and what a wonderful place. We were apprehensive when choosing a home for our friend and she was originally for respite, I can proudly say that this is her forever home and she is extremely content at Aden House. The new manager has really made a difference and the home feels and looks like a home now. The staff take pride in what they do and the manager leads by example and is extremely approachable. I would definitely recommend.

Is well looked after by staff. Always clean and tidy. Care home clean. Staff are lovely.

My husband, diagnosed with Alzheimer's in 2018, has been a resident at Aden House Care Home since December 2023. Aden House has a welcoming and friendly atmosphere. All staff are friendly, caring and hardworking. A big thank you to everyone who works at the Home for making what is a difficult time in our lives, a happy one. If you are looking at care homes, don't hesitate, take time and view Aden House.

Very pleasant lounge where residents can wander at their leisure.

I was shown around the home by the manager and given a choice of 3 vacant rooms for my husband who could not make the visit as he was sleeping, having advanced cancer. I was impressed by the light airiness of the home, by the staff who all greeted me and were cheerful and the cleanliness. There was a choice of 3 lounges plus a conservatory and the residents or visitors could go out into the garden to sit on several benches/eating arrangements. Nothing is too much trouble for the staff. I was able to spend more time with my husband than I had at home, as I had to do everything there. I had no support being the sole carer. My husband cooperated better with Aden House staff and I felt from the outset he was in loving hands and in a loving atmosphere. The management and the nurse had a very good grasp of his complex medication regime and this gave me confidence that he would take the medication as prescribed which was not always the case at home.

I was reticent about my Mum being placed here but I needn't have worried. I have found the staff to be caring and kind. They have made a great difference to my Mum's life and I cannot begin to say how wonderful I think they all are. That included every member of the team.

My brothers and sisters thought it to be better for Mum to stay. Mum agreed.

It's comforting to know he's greatly cared for. Thank you.

My mother is well looked after and is always clean. The staff are friendly and happy to discuss matters with you. She has been a resident there for about 5 years now and seems very settled and content in her environment which is important with dementia patients.

The word trust is so small but means such a great deal. Distrust is a very hard to change but they have done just that.

There was a report on Aden House in the newspaper, stating that the home is unclean and unsafe. This might have been in early 2023 or before but it is definitely not now. I cannot fault Aden House at all. My wife has Alzheimer's and I visit her every day. My carer says she is lucky to be a resident there.

My husband has been in respite for one week to give me a break. The staff are wonderful, they have all looked after my husband very well, he had wanted to come home a few times and they have diverted him. It's the first time I have put him in a home and I can say it's really lovely in Aden House Care Home, I will use it again. Everyone has been lovely, when I phone up they are great. I'm so grateful to have somewhere close.

All the residents on the dementia unit are dirty, miserable, and covered in cuts, bruises and bandages. Rooms are dirty, empty and cold, the floors and walls are constantly sticky and covered in food, and carers don’t bother cleaning up spills despite the slip hazards. Residents walk around half-naked or in soiled clothing. Only one carer on the dementia unit bothers to bath/shower them so they smell and end up looking dishevelled 90% of the time. I have never seen a single carer using proper moving and handling techniques to assist the residents. The residents are treated like naughty children. The carers put in no effort to connect with and support the clients. I have a folder with 132 pictures of injuries my relative has sustained during the last 3 months at Aden House care home. This is not how a care home should be run.

This care home helped us at very, very short notice after an emergency at home. Management and staff were brilliant not only with us but with our close friend for the few days they had stayed with Aden House Care Home. I would recommend to anyone looking for a care home.

My dad passed away 12 months ago which due to mum having dementia meant I had to put mum into a care home something I promised mum I would never do. But it ended up being the best place for her, never thought I would see her so happy, she loves it and this is down to the wonderful caring staff who are doing an amazing job looking after her. Knowing she’s happy and being well looked after means everything to me and I can’t thank them enough.