Aden Mount

Initially, the home arranged trips out to supermarkets etc.

When he rang the bell so he could have help getting to the toilet it would be a 15 - 20 minute wait, in fact, it was so bad that my mum took over taking him to the toilet and even staying overnight to make sure his needs were met. Staff was lovely just not enough of them.

My lovely Mum became a resident at Aden Mount in September 2021. In what was an exceptionally emotional and difficult time for our family, Mum was shown so much warmth, respect and affection from all members of staff. We felt we had become part of an extended family and we couldn't have experienced more kindness and care as we navigated Mum's needs. I will be forever grateful to each member of staff who I felt genuinely cared about my wonderful Mum.

This home is absolutely terrific and comes very highly recommended. It is well managed, spotless and safe. But the best thing about it is without a doubt the people who run it and care for the residents who stay there. While pleasant surroundings can be replicated and this home has that, it is not so easy to find people and staff who go that extra mile to make sure the people they look after are cared for and made to feel part of the family and at home. The staff at Aden Mount go well beyond the call of duty (and some) to care for the people who live there. They are legitimately caring, compassionate and kind. And that is hard to find and replicate. Well done Aden Mount you have our hearty thanks and appreciation. I thank the staff for their kindness and compassion. We would heartily recommend this home to anyone.

I find the staff friendly and super helpful. My dad always seems happy when I visit him. The staff always try to accommodate me with regard to visiting my dad, even though I have difficult work hours.

My review is based on my personal experience as a relative of a new resident at Aden Mount. On the visit prior to the admission of my relative, we met with the manager who was professional, courteous, knowledgeable and answered my questions with honesty. I appreciated that the assessment was undertaken in the lovely room she is now residing in. I cannot praise enough the professional, friendly staff within the home from the cleaners, catering, nursing, and managers that have contributed to my relative stating she is living the dream. I cannot give this home enough praise for the peace of mind this home has provided for our family knowing she is cared for in our absence.

Covid has made the last 18 months very strenuous for all, and I have been more than pleased with the attitude and the way the staff have dealt with a difficult situation. Just difficult to see how life will get back to some form of normality.

I'm very happy with all the care he receives, knowing he can be quite difficult at times.

I felt my Dad was cared for very well and all staff were kind to him and my family. If I ever asked for anything doing towards his care, it was always done.

My parents recently moved into this care home and I have absolutely no complaints about the initial settling in process. They have a large double room that is well furnished. The food is home-cooked and really tasty. The laundry service is fantastic. The management very efficient and obliging where possible. All staff members are very pleasant and although at times understaffed are doing a sterling job! Thanks to all.

We found the home very clean and tidy. The management and all the staff, right down to the cleaners, were very helpful and nothing was any trouble. They answered all our questions the best they could. The nurses helped with feeding and provided what they wanted to eat if they did not want what was on the menu. They provided drinks and snacks whenever they wanted them.

In July 2019 I visited a resident at Aden Mount Care Home and was very impressed with the overall attention and care that my family member received. The staff were - I thought - exceptional, friendly and helpful. I do not have any misgivings about my family member being there and really think she is receiving the best care and attention.

I have been very happy with all aspects of my wife's care at Aden Mount. The staff are all very caring and helpful. Any questions or concerns that I have had have always been dealt with quickly and efficiently. Similarly, the home has always brought any of their concerns to my attention.

We as a family are extremely satisfied with his care.

Every time I come to visit my uncle the staff are always friendly and helpful. My uncle always tells me that he is happy, well fed and looked after by lovely carers.

Caring and understanding.

Keep up the good work.

If I have a concern and mention it, it is looked at straight away.