Thornhill Care Home

Thank you .

My father has just moved into Thornhill and from the first time I stepped through the door The manager and every single member of staff have been brilliant, I could not fault anything , I am so happy at a sad time that my dad is getting the care and support and respect he needs .

Just like to wish all the staff a merry Christmas

The home has obviously had recent problems and a poor rating. Staff have been working hard to rectify this, and I have to say things have definitely been improving. The nurses and care staff who look after my mum are always caring and helpful.

I have found Thornhill to be a welcoming environment, although the need of some updating, for my friend who has been there for the last 6 months and previously for respite care. I was concerned by the grade given at the last inspection, however I needn't have worried improvements are being made at a rapid pace now and she is cared for in a welcoming safe place which she considers home (most of the time!) All staff are pleasant and happy to discuss any issues/questions I may have. Onward + upwards for the management with the staff engaged in changes being introduced. Thank you to everyone.

From entry to exit, I found the staff to be both welcoming and engaging. They displayed care and attention to all the residents present during the visit. The home is undergoing a management review and the temporary manager showed a willingness to ensure the residents are cared for to a high level and all their needs are met wherever possible.

My mum has been here for at least 6 years. I have always felt confident that she is cared for well, I find the atmosphere is good, and the staff are kind and helpful. I have sampled the food and find it to be good. My mum is mostly happy and smiley, I think they have good activities, and can always see them doing something on their social media page. Overall, I am very satisfied.

I find Thornhill Care Home a nice environment for my auntie, she has settled nicely and they look after her very well. Pretty basic but clean and not smelly like some care homes I've visited. Everyone always seems nice and polite and welcoming when I've been to visit. Thank you for watching over my auntie.

I come to visit a friend about once a month and I am well impressed with the activity organiser and the work she does, different activities with residents each time I come. If she is there, which she usually is midweek. I do come on different days each time when it fits in. Other staff are very pleasant but a lot do not say much but refer me to staff in charge. On security, I will say I have brought presents for Christmas and birthday and never seen them again. Recently, the door is locked so hopefully things will be better in regards to that. I have been coming for two years.

I came from hospital with no choice. I have found that I get the support I need. I prefer to stay in my room, but will come for some activities, quizzes etc. I find the staff helpful, friendly and happy to help.

I am very comfortable and happy at Thornhill. My room is pleasant and the food is prepared especially for me as I have a pureed diet. I enjoy all the activities that I can take part in. All the staff are brilliant, they will do anything for me.

A huge thank you to all staff.

Overall, we are delighted to have my mum as a resident here.

Staff are knowledgeable in their respective roles, but they also demonstrate genuine compassion and empathy towards the residents. It is evident that they truly care about the well-being and happiness of each individual under their care. They go above and beyond to ensure that my dad's needs are met, and they always treat him with the utmost respect and dignity. The facilities are spacious, clean, and well-maintained, providing a comfortable and homely environment for the residents. The common areas are beautifully decorated and offer a range of amenities, including a cosy lounge area. One aspect that sets the home apart is the wide range of activities and programmes available to the residents. The activities coordinator does an incredible job of organizing and ensuring everyone can participate. We couldn't have chosen a better place for my dad to live.

My aunt's birthday was recently celebrated with a splendid party. She is bright and relaxed and enjoys the company and activities. Thank you all.

Very caring and helpful staff who make sure residents are happy and treated with respect. All residents are included in the varied activities that are organised in the home. Help is offered if any problems do occur. Medication is delivered in an efficient manner and the health of residents is always taken into consideration.

Overall the stay was most beneficial and we would use the facility again.

Nothing was too much trouble for them. In my mum's declining weeks, they were kindness itself to family and towards Mum. Knowing Mum was in good professional hands, made it easier for myself and my sister.

Very good.

Staff very friendly but not enough of them. Did not interact with my mum (she has dementia) when she was there, neither did they follow her care plan. Be careful what they quote for care because as soon as they found out we would be paying for it ourselves the price was nearly doubled.