Randolph House Care Home

He has complex needs due to his dementure and hese are accounted for in his care

Lack of communication about partner. For example if they have a fall and are injured the family should be notified, particularly if hospital treatment has been involved. Heavy handed restraint of residents has been witnessed. Activities programme is very varied and imaginative.

Sometimes her clothes aren't clean and she has plenty to change into and sometimes she wears someone else's clothes. The lady who does the activities is good and gets everyone involved and when we have been there some of the carers are on their phone and not looking after them.

My husband has been in Randolph House nearly 2 years with Alzheimer's. He had a few negative experiences in three other care homes before coming here and I have to say, having worked in the NHS for many years, to compare the standard of care is brilliant. The staff are so caring and, although he now is unaware of his surroundings, they treat him admirably. There is never a smell as you walk through the front door or anywhere else throughout the home. The staff are always upbeat and friendly, nothing is too much trouble. They have plenty of activities going on and the food is very good and wholesome.

Living here is bearable, the staff are fine.

Mum has had a lot of falls due to her fragility and Alzheimers. She now has to wear a collar and cuff sling so is unable to feed herself. The staff here are lovely taking care of mum assisting her with dressing and at meal times. I visit mum almost every day and the staff are brilliant! Meals are nutritional. Everywhere is always spotlessly clean. I myself can't praise the staff and management enough.

The staff are attentive to residents' needs at all times and work very hard. The care home is very clean in all areas. The staff are always happy to see us visiting and often stop to talk and keep us updated. Meals are always of a good variety and look appetising. We are really happy with the care our mother gets in Randolph House, and wouldn't change this.

My mum has settled in Randolph House very well she now feels like this is her home she is happy, safe and secure in her twilight years. She tells me she has lovely meals. All the staff appear to treat her with respect and dignity and clearly care for her wellbeing. She is always kept clean and tidy so overall very satisfied.

My mother needed the support and assistance that only a care home could provide. Randolph House is close to where I live and our first choice to see how mum responded to living in a residential care home. The home has been very accommodating to her needs, she already loves all the staff that work there and praises them, food and the cleanliness. I've not been allowed in due to Covid-19.

The standard of meals is excellent and the chef will make anything a resident would prefer if it's not on the menu that day. The cleaner is on duty every day - laundry services too. There's a hair salon and various other services that come in.

It was lovely to see my mum joining in with the 40s and 50s singalong with the singer you organised in December. Mum loved it and even though she suffers from dementia, she really joined in. Thanks, it made my day. I live a distance away so it is difficult to know how she is from day to day as I can't just pop in, but I feel reassured that she is well looked after and happy. I wish you had a page on social media that you could use to show what is going on. A few care homes near me do this and it's great to see what is going on. Maybe something to think about?.

Very polite staff, nothing is too much bother for them, very helpful.

My mum has been a resident since 2017 and was very scared at the prospect of giving up her independence but the staff have made her feel like it is a home from home. For me, as a relative who needed the reassurance that my mum would be cared for, respected and safe in her environment, this was the ideal choice. The home is clean, friendly and the staff are caring and engaging. Mum has her own space when she needs it but there are plenty of activities for her to participate in if she wants to. She is actively encouraged to do so by both the staff and us as relatives. Mum particularly enjoys the food which she says is just like homemade with a wide choice and always fresh. If Mum is not up to joining her fellow residents in the communal dining room, her meals are brought to her room, which is a comfort to know that Mum is not ignored and that she is being monitored to ensure that she does not go hungry or become dehydrated. We are, as a family, very happy that our mum is safe and happy.

Dad has been in the care of Randolf House now coming up to 3years, it’s more like a real home rather than a care home, he is a dementia sufferer and settled in within half an hour, the careers couldn’t do enough to welcome him, he is treated like one of their family. We visit dad two to three times a week at least and are welcomed by the careers the same every time, they are so dedicated. It is so reassuring knowing dad is well cared for, he is so happy. Would have no hesitation in recommending this care home to anyone.

The home which my mother is a resident clean. All the staff are helpful and caring to my mother and myself. Nothing is too much trouble and staff always listen to my concerns about health etc. and problems are always dealt with straight away.

The social coordinator certainly tries to come up with events, games, music sessions etc to stimulate the residents as much as possible. I would like to thank every one of the brilliant team.

From November 2015 I have been visiting Randolf House to gain work experience as I am wanting to become an Adult Nurse. I was able to meet many of the residents, interact with them, have a game of bingo, make bunnies for Easter and tissue paper flowers for mothers day including many more activities. I would like to thank one member of staff who showed me around the care home and encouraged me to carry out activities with the residents. By doing this I was able to build on all of my skills that I will need for when I go to university. I would also like to thank the home manger and all other members of staff for being very welcoming and making the care home a wonderful and happy place to be. I will miss carrying out my work experience and miss the residents that i was able to make a bond with. I hope to return the the care home to visit soon.

My dad has been in Randolph House for just over four years and has been well cared for during this period. Any issues that I have raised have always been promptly dealt with and he has been well looked after.

My grandad was on Bluebell (nursing) and wow the care he was given was fantastic, the staff are so attentive and always happy to help. Absolutely brilliant care given my grandad always looked smart and well looked after. Very clean and well presented I would recommend this home to everyone.