Gilsthwaite Lane, Kirk Hammerton, York YO26 8DS
Oaklands Residential Home is located in the peaceful North Yorkshire village near Kirk Hammerton and is near to junction 31 of the A1 and the A59 is within easy reach. Local shops, surgery, pharmacy, public house and train station are all within a short walk of the home.
Oaklands provides accommodation for 44 residents with 4 double en-suite rooms and 36 single rooms, 22 of which have en-suite facilities. All rooms are fully carpeted and decorated to a high standard. Each room contains a nurse call system, fire detection, bed, wardrobe and chest of drawers.
A dedicated dementia unit named The Acorn Suite is specifically designed to offer support to those suffering from dementia as well as adults with Mental Heath issues.
There is a large well-maintained garden with a large secluded patio and a separate sun lounge for residents' use. There is parking available for up to 16 cars.
Group: Maria Mallaband Care Group Ltd
Person in charge: Jane Williams (Care Manager)
Local Authority / Social Services: North Yorkshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Epilepsy • Hearing Impairment • Parkinson's Disease • Stroke
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Tagalog
Single Rooms: 36
Shared Rooms: 4
Rooms with ensuite WC: 34
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Oaklands Residential Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.5 (maximum of 10) for Oaklands Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Oaklands Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.423 for Oaklands Residential Home is calculated as follows: ( (62 Excellents x 5) + (61 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 130 Ratings = 4.423
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.114 Points relating to the number of positive Reviews for Oaklands Residential Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.8 Target = 0.114
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Oaklands Residential Home has a Review Score of 7.5 (7.537) from 11 Reviews
Review submitted from a Postal Card by Karen G (Daughter of Resident) on Monday 29 January 2018. Relates to January 2018.
The overall experience is good and staff do seem to care about residents. Sometimes staff mix could be better, too many young staff on together. Perhaps the staff could try to engage EMI residents in activities better. I have noticed a lot of falls, slips etc. of residents lately and they don't seem to be with suitable shoes in-situ. Otherwise, they really are trying to make it better. The manager needs to listen to relatives better and act on agreements made.
How likely would you be to recommend Oaklands Residential Home? Likely
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Jane Williams, Home Manager at Oaklands Residential Home responded to this review on 08 Feb 2018:
Thank you for taking the time to write a review. I will address the issues raised, as it is important to us that we work with residents and their families to give a high standard of care.
Review submitted from a Postal Card by Dawn H (Niece of Resident) on Tuesday 20 December 2016. Relates to December 2016.
Oaklands is a lovely place to visit - always a warm welcome from all staff. My uncle is very settled here and is well cared for and always treated with respect.
There have been several staff changes in the past few months but this has not affected the care offered - in fact, there is a much more 'homely' feel to the place now. Would definitely recommend.
How likely would you be to recommend Oaklands Residential Home? Extremely Likely
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Review submitted from a Postal Card by J N (Niece of Resident) on Tuesday 25 October 2016. Relates to October 2016.
A recent change in management has led to a few noticeable changes around the home, which I feel has improved what was already an excellent care home, to make it a more "home from home" residence for the residents. My uncle is safe cared for, well nourished and has a good level of personal hygiene, administered with respect. Oaklands Residential Home is a nice place to visit where we are always courteously received regardless of when we turn up. Most certainly would recommend.
How likely would you be to recommend Oaklands Residential Home? Extremely Likely
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Review submitted from a Postal Card by Lilian A (Sister of Resident) on Tuesday 25 October 2016. Relates to October 2016.
The recent "Press" reports must have been very distressing for all the staff at Oaklands Residential Home. They continued their excellent caring all the time in their usual manner always caring, cheerful and welcoming. Any problems, no matter how small are always dealt with quickly and positively.
How likely would you be to recommend Oaklands Residential Home? Extremely Likely
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Review submitted from a Postal Card by Christine B (Daughter of Resident) on Wednesday 14 September 2016. Relates to August 2016.
Oaklands is a homely, friendly, efficiently run care home. The Manager and staff are approachable and attentive and there is a genuine feeling that they care. My Mum enjoys the interaction with the staff. There are good activities available, a choice of tasty food and visitors are made to feel welcome.
How likely would you be to recommend Oaklands Residential Home? Extremely Likely
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Review submitted from a Website Submission by Barbara R (Daughter of Resident) on Wednesday 24 August 2016. Relates to August 2016.
My father has been a resident at Oaklands Residential Home for several years. Earlier this year he was quite ill and the staff were very prompt in getting him medical attention and care at the local hospital. They made every effort when he returned to Oaklands to improve his health, and he is now physically better. He has always been treated with respect, care and friendliness by the staff.
How likely would you be to recommend Oaklands Residential Home? Extremely Likely
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Review submitted from a Postal Card by Kaye (Daughter of Resident) on Friday 29 January 2016. Relates to January 2016.
Oaklands is a wonderful care home on every level, the staff go out of their way to help, show kindness to residents. There are lots of activities on a daily basis - also some residents are taken on days out. Unfortunately my mum is too ill to appreciate all the events and activities but I must say that she is always shown dignity as she has to have all her daily needs done for her. The staff never rush her and help her with feeding and drinking and talking to her and giving her time and peace. I always recommend Oaklands, as a care home they can be very proud of their achievement.
How likely would you be to recommend Oaklands Residential Home? Extremely Likely
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Review submitted from a Postal Card by Christine S (Daughter of Resident) on Tuesday 19 January 2016. Relates to January 2016.
I have been very pleased with the care my mum has received. Christmas was made a special time for the residents and a lot of time and effort put into the Christmas Fayre. The carers seem to be interested in residents and always seem to be happy there. There are daily activities which many residents take part in.
How likely would you be to recommend Oaklands Residential Home? Extremely Likely
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Review submitted from a Postal Card by P G (Wife of Resident) on Wednesday 25 November 2015. Relates to November 2015.
Since my husband came to Oaklands he has been cared for with great competence, dignity and affection. Not only have his interests been attended to but my concerns have been addressed and my wellbeing thought about. Altogether I cannot praise the staff and the facilities too highly.
How likely would you be to recommend Oaklands Residential Home? Extremely Likely
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Review submitted from a Postal Card by Elaine P (Daughter of Resident) on Friday 20 November 2015. Relates to November 2015.
My mum has been in this home for approx. 2 years. I feel the home has improved over the last 12 months. Rooms don't smell anymore, new carpets, I appreciate it is very difficult with the elderly. My mum is happy and I leave her knowing the staff care for her and interact with her. The activities that are organised are excellent and mum interacts and makes nice things. Well done to the team at Oaklands.
How likely would you be to recommend Oaklands Residential Home? Extremely Likely
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Review submitted from a Postal Card by Brian C (Brother of Resident) on Friday 4 September 2015. Relates to August 2015.
Staff who are always in close contact with those in their charge, keeping them supplied with drink and refreshment. Activities provided for all to take part. Also TV for all to view in the common room which is overlooked by a kitchen which is continuously staffed but kept safe from entry by residents. Bedrooms are spacious and kept well tidy with toilets as well as being warm and airy.
How likely would you be to recommend Oaklands Residential Home? Likely
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April 2017
Recipient: Maria Mallaband Care Group Ltd
Date: Saturday 01 Apr 2017
February 2016
Recipient: Maria Mallaband Care Group Ltd
Date: Monday 15 Feb 2016
There are currently no Care Home Idol entrants who have performed at Oaklands Residential Home