Oaklands Nursing Home

I cannot thank enough the care and attention my father has received in the care home since his arrival. He is very much at "home" in his new surroundings and feels supported, safe and secure. Our family are very reassured by the feedback from staff that is always in a timely, professional and courteous fashion regarding my father ongoing health.

I never wanted Mum to have to have 24 hour care and have to be in a care home, but we as a family are so pleased we chose Oaklands and would highly recommend it to those looking for care for an elderly relative.

My father came to Oakland’s for palliative care. He passed away today, following the tremendous care given by the staff that looked after him. Dad was treated with the utmost dignity and respect at all times. He had complex needs and every member of staff who cared for Dad, did so with compassion, high standards and extreme care. Nothing was too much trouble. Losing my father has been truly heartbreaking but this awful journey during the Covid pandemic was made easier by the care my father received from the amazing staff. Thank you to each and every one of you.

Clean and tidy, nice rooms. Friendly, caring and helpful staff.

Most of the staff are excellent and care for the patients well, particularly in the dementia side.

It has only been 3 days but so far it has been very friendly and professional service.

Kind, friendly and very helpful staff always eager to help and give assistance when needed. Nothing too much trouble.

More activities are needed. The outside space for the dementia unit needs to be made safe so that it can be used. Things do seem to be improving. The staff are good.

Very friendly and helpful. Efficient and clean.

Our stepfather has settle din well at Oaklands. The manager is very good and the carers are lovely. We find it hard sometimes as things are missing, like fitted sheets on beds, which would make things more comfortable. Also, residents in Acorn can not go outside due to the decking needing repairing. This is not very good as they are confined to staying put which is not good as they need fresh air.

If I had to mark 10/10 it would be 10.

Over the time my Brother was resident in Oaklands he was treated with care, consideration and friendliness. He obviously enjoyed the company of all staff and chats with them and took part in some activities. He enjoyed the food. Having been a keen gardener all his life he enjoyed chats with the staff about plants etc. and regularly told them how to care for the chickens!! I was very grateful for the care shown to my Brother while he was in their care.

The overall experience is good and staff do seem to care about residents. Sometimes staff mix could be better, too many young staff on together. Perhaps the staff could try to engage EMI residents in activities better. I have noticed a lot of falls, slips etc. of residents lately and they don't seem to be with suitable shoes in-situ. Otherwise, they really are trying to make it better. The manager needs to listen to relatives better and act on agreements made.

There have been several staff changes in the past few months but this has not affected the care offered - in fact, there is a much more 'homely' feel to the place now. Would definitely recommend.

A recent change in management has led to a few noticeable changes around the home, which I feel has improved what was already an excellent care home, to make it a more "home from home" residence for the residents. My uncle is safe cared for, well nourished and has a good level of personal hygiene, administered with respect. Oaklands Residential Home is a nice place to visit where we are always courteously received regardless of when we turn up. Most certainly would recommend.

Oaklands is a homely, friendly, efficiently run care home. The Manager and staff are approachable and attentive and there is a genuine feeling that they care. My Mum enjoys the interaction with the staff. There are good activities available, a choice of tasty food and visitors are made to feel welcome.

My father has been a resident at Oaklands Residential Home for several years. Earlier this year he was quite ill and the staff were very prompt in getting him medical attention and care at the local hospital. They made every effort when he returned to Oaklands to improve his health, and he is now physically better. He has always been treated with respect, care and friendliness by the staff.

Oaklands is a wonderful care home on every level, the staff go out of their way to help, show kindness to residents. There are lots of activities on a daily basis - also some residents are taken on days out. Unfortunately my mum is too ill to appreciate all the events and activities but I must say that she is always shown dignity as she has to have all her daily needs done for her. The staff never rush her and help her with feeding and drinking and talking to her and giving her time and peace. I always recommend Oaklands, as a care home they can be very proud of their achievement.

I have been very pleased with the care my mum has received. Christmas was made a special time for the residents and a lot of time and effort put into the Christmas Fayre. The carers seem to be interested in residents and always seem to be happy there. There are daily activities which many residents take part in.

Since my husband came to Oaklands he has been cared for with great competence, dignity and affection. Not only have his interests been attended to but my concerns have been addressed and my wellbeing thought about. Altogether I cannot praise the staff and the facilities too highly.