Rossmere Park Care Centre

1 Greenock Road, Hartlepool TS25 4EU
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8.1 7 Reviews
  • Rossmere Park Care Centre, Hartlepool
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Care Provided by Rossmere Park Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1019 – £1019
  • Self-Funded Nursing Care: £1088 – £1088
  • RESPITE Self-Funded Residential Care: £1019 – £1019
  • RESPITE Self-Funded Nursing Care: £1088 – £1088

These prices are only a guideline, please contact Rossmere Park Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Rossmere Park Care Centre Ltd

Person in charge

  • Maxine Lee (Clinical Lead)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (53)
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Rossmere Park Care Centre Reviews (7)

8.1

Rossmere Park Care Centre has a Review Score of 8.1 (8.094) out of 10, based on 1 reviews in the last 2 years.
Over all time Rossmere Park Care Centre has 7 reviews.

Overall Experience
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Reviewer Connection to Rossmere Park Care Centre
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Total of 7, showing 1-7
Review from A O (Daughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father resided here for a short time prior to his death. We wish he had been able to experience the kind, considerate and compassionate care provided by the wonderful team of staff at Rossmere Park for longer.
Every member of staff went the extra mile to treat dad with dignity, respect and kindness.
The warmth and compassion extended to his end of life and aftercare. The staff took time to learn about him, the person, his life and his family. The leadership sets very high standards which are upheld by all the staff. The facility was spotless, the staff responsive to my dad's needs and professionalism second to none. He was safe and in the very best of hands. We have fond memories of amazing staff working tirelessly to make the resident's day as good as it can be. We will be forever in their debt.
He (and us) received the very best there is to offer in our time of greatest need. A huge thank you to the wonderful people (you know who you are) who helped my dad on his final journey.
Reply from Maxine Lee, Manager at Rossmere Park Care Centre

Thank you so much for the review. We are pleased that we provided a high standard of care and that you and your dad felt supported through a very difficult time.

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Review from Mark C (Son of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Mum was evicted from the care home this week. Wouldn't let her return after discharge from the hospital. Very angry as the home didn't have the decency or professionalism to inform me by writing, email, phone call, or anything. If it wasn't for mum's representative I still wouldn't know. Mum has dementia
and needed stability for a short time after discharge. Very sad that the care home wouldn't allow mum to recuperate in surroundings she knew...and still no explanation why.
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Review from Brenda G (Daughter of Resident) published on 25 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was moved from hospital into Rossmere Park Care Centre early this year, where he remains today. The care is very good, the rooms are good, nursing care good and the home is continually trying new things to engage the residents. It wasn't my choice that my father went into care it was a necessity
however I think this home is very good and I know my father is safe and well cared for.
I think what makes this care home so good is the staff - they are marvellous.
Reply from Maxine Lee, Manager at Rossmere Park Care Centre

Thank you, I will pass these lovely comments over to my staff especially at this unprecedent time. Comments like these is what keeps my staff doing what they do best. Many thanks for the review.

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Review from Geraldine W (Daughter of Resident) published on 20 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted into Rossmere Park in early January from hospital. He was 85 years old with several serious health problems including pancreatic cancer, atrial fibrillation, stroke, abdominal aortic aneurysm and necrotic pressure sores. From the outset, he was treated with kindness, compassion
and respect by the care and nursing staff. Staff responded promptly to any medical concerns that arose, calling out GP where necessary. As his health deteriorated, the appropriate end of life medication was given. The manager came in to see him even on her day off to ensure that he had the drugs necessary to keep him comfortable. An extra bed was installed in his room so that I could stay with him at night and I was offered regular meals during my stay there. I would have no hesitation in recommending Rossmere Park as a care/nursing home.
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Review from Margaret T (Aunt of Resident) published on 26 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can sleep at night knowing my niece is well looked after knowing she is being cared for by an excellent team. The home has a homely atmosphere and the bedrooms are very spacious I couldn't think of a better place to live I would highly recommend this home.
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Review from Lisa T (Sister of Resident) published on 22 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to acknowledge all the colleagues that work in Rossmere. I have been so impressed with how welcoming they have been to both my brother and I.
Sometimes we don't take time to mention the stars that work in different work environments.
The receptionists are great at what they do. Never
once let me in without a fab greeting and looked after our needs brilliantly.
The specialist cancer nurse - thank you for looking after my brother. I know it can be challenging at times but the professional that you are shines through every day.
The night nurse - when I come in on an evening you help me to be calm, you are an amazing listener and understand any concerns that I have and help me to formulate a plan to move forward positively.
The cleaning staff - appreciate all the work you do to keep the room clean and tidy. Love our little chats - they keep me going.
Thanks, everyone.
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Review from Gill M (Daughter of Resident) published on 26 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are phenomenal. Dad was brought here from hospital and I can honestly say that each and every member of staff are so caring towards him. You can tell they genuinely care about their patients.
Mam stays with Dad most nights and they make sure she is looked after as well.
You could
not find a better place to have your loved ones stay.
Do not hesitate to have your family here you can be sure they will be well catered for.
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Current Review Score: 8.1 (8.094)

Overview of Review Score

The Review Score of 8.1 (8.094) out of 10 for Rossmere Park Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Rossmere Park Care Centre is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.094 Points relating to the number of positive Reviews for Rossmere Park Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 1 Positive Reviews ÷ 10.6 = 0.094
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Rossmere Park Care Centre

What types of Care is Rossmere Park Care Centre registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rossmere Park Care Centre have?

There are 53 Single Rooms.

What are the Facilities & Services at Rossmere Park Care Centre?

Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Rossmere Park Care Centre to the centre of Hartlepool?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rossmere Park Care Centre to verify any information. View our terms and conditions. Rossmere Park Care Centre has an Basic Service - more info.