1 Greenock Road, Hartlepool TS25 4EU
Owner: Rossmere Park Care Centre Ltd
Person in charge: Lisa Naylor (Home Manager)
Local Authority / Social Services: Hartlepool Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's
Single Rooms: 50
Rooms with ensuite WC: 25
Facilities & Services: Respite Care • Physiotherapy
Latest Care Quality Commission* Report on Rossmere Park Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.9 out of 10 for Rossmere Park Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Rossmere Park Care Centre in Google's Search Results – more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.818 for Rossmere Park Care Centre is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) ) ÷ 11 Ratings = 4.818
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 3.1 Points relating to the number of positive Reviews for Rossmere Park Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3.00 = 3
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10 Target = 0.1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
4.8 out of 5 from 1 Reviews over all timeRossmere Park Care Centre has a Review Score of 7.9 (7.918) out of 10 and an Average Rating of
Review submitted on 11 July 2017 from a Website Submission by Gill M (Daughter of Resident). on Tuesday 11 July 2017 . Relates to July 2017.
The staff here are phenomenal. Dad was brought here from hospital and I can honestly say that each and every member of staff are so caring towards him. You can tell they genuinely care about their patients.
Mam stays with Dad most nights and they make sure she is looked after as well.
You could not find a better place to have your loved ones stay.
Do not hesitate to have your family here you can be sure they will be well catered for.
How likely would you be to recommend Rossmere Park Care Centre? Extremely Likely
There are currently no awards/recognitions posted yet for Rossmere Park Care Centre