Care Homes Owned by Alexandra Nursing Care Home

This home charges £1500 per month and does not give the necessary care needed. My friend is 24 hours in her bed and not turned 2 hourly as she should be. I have spent hours at different times of day and no-one has been near except for meal times. My argument is not with the carers it is the home management. It is disgraceful. The rooms are not clean, the floors are filthy and the bed itself is never cleaned. The food is not nutricious at all and does not give the vitamins, carbohydrates, protein that it should. It amounts to gross neglect and daylight robbery

My brother has recently moved into Alexandra from respite to permanent residency and just from the few weeks he's been here, I am extremley happy with the care and support he has been given. The staff are caring and professional but above all the nursing staff and Alison the manager go above and beyond. They are a true credit to this care home and I'm so thankful

Exceptionally wonderful. Alison and her team took Dad on as if they were their own family members. They went above and beyond all our expectations, can't fault them in any way, highly trained, professional, very comforting, and how they empathise with us. The time and effort they put into looking after everyone there is amazing. They never complain, they speak, listen, love, laugh, cry; they're on the same journey as you.

A big thank you to Alison and the carers as they made mums stay totally enjoyable and I would recommend the Alexandra to anyone

All the staff have been wonderful. Nothing has as too much trouble. All through mums care they have been supportive and responsive to her changing needs. They didn't just care for mum, they cared for me too

Thank you

Whilst my mom was in the home the staff and management couldn't do enough to make her stay like she was in her home. I couldn't speak highly enough of the home and staff. They were always having entertainment or taking them places. This is how a home should be run as I was a carer myself so I know what it's like with the care sector. I also was very relaxed that I could be at ease with my mom's care.

My husband came for respite care on 30th July until 13th August. He needed a lot of help in bodily cleanliness and feeding. He was treated with care, dignity and kindness from all the staff - cleaners, nurses, carers and management. I was made to feel very welcome when I visited him. I have no hesitation in recommending Alexandra Care Home to all my friends and will willingly bring my husband back for respite care when the occasion arises.

My husband came here on 27th Feb 2025 and at the time I thought it was very good but since the beginning of June it has gone down hill. On the 19th June me and my granddaughter came and there was 4 carers on, 13 patients in lounge and I don't know how many in bed some of the patients need toilet and there was no one there. They were helping other patients tis is the third manager I have seen since I have been coming and staff are leaving left right and centre. And don't blame them, the patients are sat down all day doing nothing.

The carers were absolutely brilliant at looking after my mother in her last weeks of her life. They made her so comfortable, and they were so loving and caring towards her, and they made the family feel so welcome as well.

I cannot thank housekeeping for their care of my mother, she keep going above and beyond. She takes care of all our family keeping all the corridor clean and smelling fresh.

Staff and residents are always happy every time we visited. Very caring, love the friendliness of all the staff. The home is always clean and fresh-smelling. Lovely.

My dad always seems to be clean and well fed and happy. The staff are all very caring and professional. When me, my mum, sister, partner and kids come they're always welcomed.

This is a lovely care home with great staff who really care about the residents. Lots of activities for people, great variety. Its also nice that rooms are made as homely as possible. My only wish would be for increased visiting times/hours.

Mum seems very happy at the home. She is well looked after and joins in activities in the lounge and eats dinner with the other residents. We are very pleased with the care, she is receiving and find all the staff very friendly.

My wife has been in the nursing home for two months with an outlook of being a permanent resident. I visit her every day and have noted that she is very contented. I am very satisfied that she is being well cared for.

Cannot thank the staff at Alexandra enough for all the care they provided for my late Grandad. Everyone was amazing with not only him but our family too. He didn't have a bad word to say about the staff, they always went above and beyond, treating him with dignity and respect right up to the time of his passing and afterward. The staff supported the family in one of our hardest times.

Our first experience of the home was in April 2023 when we used it for respite. In November 2023, my husband was assessed as needing a permanent place in a nursing home. At this point, we chose to move from the home where the assessment was done back to Blenheim Court Care Home. There is something about Blenheim that we liked more than the other home. There is a warmth and friendliness about the home and the programme of resident enrichment is excellent. From the pantomime at Christmas to the daily encouragement to be involved in games and puzzles. I visit my husband daily and am always made welcome. I feel cared for too. Thanks to all the staff who work so hard.

The home has such a friendly atmosphere and we would recommend it for end-of-life care.

I have been visiting the Blenheim Court Care Home since 2019. I find the home very well run with wonderful staff. They treat all patients and relatives with respect and dignity. They encourage both patients and relatives to join in all activities they provide. I can really recommend this care home to any person who is looking at putting their family member in a care home.

I have been visiting since November, since my friend has been living at the care home. The staff are amazing, very caring and bring a brilliant, funny and positive atmosphere. I always look forward to visiting. The home is always very clean and tidy. Overall, an amazing place.