Doncaster Road, Thrybergh, Rotherham S65 4AD
100a Elm Lane, Sheffield S5 7TW
113 Pontefract Road, Glass Houghton, Castleford WF10 4BW
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Reply from Keeley Kennedy, Manager at Blenheim Court Care Home
Thank you for taking the time to leave us a review. I am sorry that you feel your experience of Blenheim Court is not a positive one. I want to assure you that we are fully staffed every day in line with our dependency tool, our staffing numbers meet the needs of our residents. Working in such a busy environment there may be slight delays at times as we have all the needs of the residents to meet. The activities team have transformed the new activity room to ensure our residents are stimulated with meaningful activities. We had a pantomime last week and a singer and also the residents have been busy creating the new garden featuring the vegetable patch and flower beds please do visit these areas on your next visit and if you have any other concerns please do not hesitate to come and see me at any time my door is always open.
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Reply from Keeley Kennedy, Manager at Blenheim Court Care Home
Stuart your mum was a pleasure to care for and thank you so much in taking the time to leave us such a lovely review. I will let the team know your feedback and thank you again.
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Submitted via Postal Card • Report
Reply from Keeley Kennedy, Manager at Blenheim Court Care Home
Thank you for taking the time to send us your review. I will pass your comments onto our team and let them know how pleased you are with them. Thank you again.
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Submitted via Postal Card • Report
Reply from Keeley Kennedy, Manager at Blenheim Court Care Home
Thank you for your lovely feedback. I will pass this onto the team. I am really pleased that you are happy with the care that your auntie is receiving at Blenheim Court.
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Submitted via Postal Card • Report
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Submitted via Postal Card • Report
Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your lovely review, we enjoy looking after your mum.
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Submitted via Postal Card • Report
Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you so much for your lovely review we enjoy seeing you daily and looking after your wife.
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Submitted via Website • Report
Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your lovely review, it was a pleasure looking after your grandad, sending all our love.
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Submitted via Postal Card • Report
Reply from Maria Pancu, Manager at Blenheim Court Care Home
Thank you for your kind review! We are really grateful and appreciate you taking the time to share your good thoughts.
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Submitted via Postal Card • Report
Reply from Maria Pancu, Manager at Blenheim Court Care Home
Hi Jacqueline, thank you for your review, we appreciate your feedback.
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Submitted via Postal Card • Report
Reply from Maria Pancu, Manager at Blenheim Court Care Home
Hi Julie, thank you for your kind review, I will pass this on to the staff at Blenheim.
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Submitted via Postal Card • Report
Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your lovely feedback, it is a pleasure looking after your mother. Our staff always thrive for providing the best care.
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Submitted via Website • Report
Reply from Kirby Griffin, Manager at Blenheim Court Care Home
I apologise that you feel that your mums' experience within the home was a negative one. I would like to reassure you that our home is not understaffed and as you have kindly pointed out staff do their best with resources that are available. In relation to the buzzer, I would like to reassure you that staff tried to rectify this issue by contacting our external nurse call bell professionals who were informed this was an emergency. Unfortunately, they were unable to attend till the next day, however, to ensure timely welfare checks were completed extra system checks were implemented.
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Submitted via Website • Report
Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your kind words it was a pleasure to look after your brother and he will be greatly missed.
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Submitted via Website • Report
Reply from Charlotte Johnston, Adminstrator at Alexandra Nursing & Residential Home
Thank you for your kind words, we have the privilege to care for your wife and will continue to do so. We also like to thank you for being a wonderful husband to your wife.
Take care and we will see you soon.
Kind regards.
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Submitted via Postal Card • Report
Reply from Kirby Griffin, Manager at Blenheim Court Care Home
Thank you for your feedback, we value it with respect. We continue to work hard to ensure residents and families are cared for to the highest of standards. Please do not hesitate to contact the home for further information should you require this. Kind regards.
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Submitted via Postal Card • Report
Reply from Kirby Griffin, Manager at Blenheim Court Care Home
Thank you for your feedback, we value it with respect. We continue to work hard to ensure residents and families are cared for to the highest of standards. Please do not hesitate to contact the home for further information should you require this. Kind regards.
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Average costs per week for care homes owned by Alexandra Nursing Care Home by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Alexandra Nursing Care Home, based on 2 out of 3 settings.
Type of Care Provided | Average Weekly Cost |
---|---|
Residential Care | £927 |
Residential Dementia Care | £850 |
Nursing Care | £965 |
Nursing Dementia Care | £850 |
All Care Types | £927 |
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra Nursing Care Home to verify any information. View our terms and conditions.