Eston Lodge Care Home

Normanby Road, Eston, Middlesbrough TS6 9AE
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9.7 32 Reviews
  • Eston Lodge Care Home, Middlesbrough
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Care Provided by Eston Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Alan Jones (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (2)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.

Parking

  • There is ample parking onsite.

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Eston Lodge Care Home Reviews (32)

9.7

Eston Lodge Care Home has a Review Score of 9.7 (9.723) out of 10, based on 12 reviews in the last 2 years.
Over all time Eston Lodge Care Home has 32 reviews.

Overall Experience
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Date Published
  • 32
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Reviewer Connection to Eston Lodge Care Home
  • 12
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Total of 32, showing 21-32
Review from Terry G (Son of Resident) published on 1 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Not a good experience (in fact a very bad experience). My mum nearly died at the care home. She, unfortunately, passed away later in hospital. I complained and this led to a Safeguarding investigation by the local authority. My complaints were upheld and this ultimately led to a reinspection by the
Care Quality Commission (CQC) in January 2022, and a damming report by the CQC in March 2022. The CQC now rate the care home as "inadequate" and local press have reported the findings.
Reply from Beth Stephenson, Divisional Director at Eston Lodge Care Home
We again offer our sincere condolences on the passing away of your mum. We value the feedback provided by those who use our services and want to reassure you that we take all complaints very…read more
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Review from Paul W (Son of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff so helpful and courteous since mother joined 6 years ago. Pleasure to see them and talk to them about progress even through the pandemic. Well done to all.
Reply from Louise Clements, Manager at Eston Lodge Care Home
Many thanks for your kind review of our home. We will share it with our staff team too as they will be delighted to read with your kind words. Take care and keep safe.
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Review from E N (Partner of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the residents to be treated with care and respect and are always clean and tidy. The care home itself is well kept and the gardens are always nice. I would be happy to be a resident in the care home myself. I have always been made welcome and treated like a friend.
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Review from D H (Husband of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident for four and a half years. I saw her every day, morning, noon and night for 3 years. I know all the staff by first names. Last year knock on window and now half an hour visits. She has had visits from the dentist, chiropodist and hairdressers. Spent time in her room and had
her meals with her. Even though she has dementia she has always been cheerful when I visit. Never had any reason to complain about anything.
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Review from Barbara M (Sister of Resident) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Not having seen my sister since I returned from holiday to lockdown in March we called at the care home purely by chance yesterday to ask about my sister's health and well being. A member of staff very kindly offered to bring her in a wheelchair to a room with a large window where we would be able to
see and speak to her. We were rather apprehensive but what a dramatic change we saw. She immediately recognised us smiling and pointing a finger in surprise, was animated and looked physically well and healthy. She was dressed, clean and HAPPY!! You have worked wonders (not miracles) but it is such a relief to know how well she is and has been looked after especially in these terrible COVID times and I can't thank you and your staff enough. We are delighted to know that plans are in place to provide a specially designed COVID safe visiting room with a glass partition in the near future and look forward to visiting again soon. Well done and thank you for your care, compassion and hard work.
Reply from Mark Culley, Manager at Eston Lodge Care Home
Thank you for your kind words and I'm pleased that you have had chance to see your sister under difficult conditions, we all hope visiting will recommence in the building soon with safe measures in…read more
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Review from E M (Daughter of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say how much I appreciate the care and support my mam receives. In March, when I gave my mam a cuddle just before lockdown, was concerned that it might be the last time I give her a cuddle. But the management and staff have done a monumental job of keeping themselves safe, in order
to care for our loved ones. The home is like home, it is airy and clean. The staff can't do enough for the residents. My mam has really settled in, and I know she is happy there. The staff keep us updated on activities and changes.
Reply from Mark Culley, Manager at Eston Lodge Care Home
Thank you for your great feedback. These are very uncertain times and I'm so pleased with the staff response and how well we have done to have had no cases to date. I will pass your feedback onto the…read more
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Review from K M (Daughter of Resident) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam and dad were in this home on different occasions until the end of their lives.
I would like to say they were the utmost personal, professional level and very much loving care.
The staff are amazing; I knew they were in safe hands. As a family, we had a good rapper with staff who kept us updated
every step of the way.
A big thank you and love to them all.
Reply from Mark Culley, Manager at Eston Lodge Care Home
Thank you, Karen, for this kind feedback, the staff here at the care home do work very hard and I agree they are amazing in so many different ways. I will pass this on to the team and wish you well in…read more
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Review from Jennifer B (Daughter of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having moved my dad from a different care home, we couldn't be happier with this care home. The staff are amazing and caring, friendly and look after my dad really well. The home is clean and the food is lovely. My dad has settled really well and is happy here.
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Review from D A (Sister-in-law of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with the Care Home has been very satisfactory. My sister-in-law's room always appears clean and tidy and she is looked after and cared for. Any problems about her welfare have always been reported to me. I have always been able to approach the staff to talk about her welfare.
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Review from M G (Son of Resident) published on 29 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at the care home have cared for my mother over the last few years. As a family, we feel confident that she is well cared for and settled here. Staff always have her best interest at heart and are very good. We are always informed of any changes in my mother's health very quickly if she is ever
unwell. Overall we feel the staff do an excellent job.
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Review from Josephine B (Sister of Resident) published on 26 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very apprehensive about my sister having to move from another care home to this one, but we had no need to worry, as the staff were very caring and gentle with her and most reassuring to myself and family. I felt confident that they would take care of her.
Time has shown that this was an excellent
move for my sister. She has responded well to the staff and says how happy she is to be at the care home. We are most grateful to all the staff for the improvement we now see in my sister.
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Review from G S (Daughter of Resident) published on 3 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with the care mam receives.
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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Eston Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.723 for Eston Lodge Care Home is calculated as follows: ( (101 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 137 Ratings = 4.723
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eston Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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