Victoria House Care Centre

Park Road North, Middlesbrough TS1 3LD

Victoria House Care Centre provides a range of facilities to meet individual needs including residential care, long and short term nursing care, respite care, and functional mental health needs.

Care packages can be devised for those with additional support needs and costs are provided on request.

Each unit has its own lounge and dining rooms and bedrooms are spacious with some en-suite.

There is also a chapel and regular services are provided by a local chaplain. The home overlooks mature gardens to most aspects.

It aims to promote a holistic approach to care for residents devised through person centred planning and shared decision making and includes family members and carers in this process.

Residents can expect to receive support in all activities of daily living and both individual and group therapeutic interventions. Staff consist of registered nurses, senior carers and carers providing 24-hour care and treatment to the service users whilst preserving dignity and respect in a safe environment.

Group: Key Healthcare (Operations) Ltd

Person in charge: Daniel Hart (Senior Manager North East)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 30+.

Single Rooms: 68

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £450 – £650 (These prices are only a guideline, please contact Victoria House Care Centre to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Victoria House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.3 (maximum of 10) for Victoria House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Victoria House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.208 for Victoria House Care Centre is calculated as follows: ( (23 Excellents x 5) + (13 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.208

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.044 Points relating to the number of positive Reviews for Victoria House Care Centre is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 4 Reviews ÷ 13.6 Target = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Victoria House Care Centre has a Review Score of 8.3 (8.252) from 4 Reviews


Average Ratings

  • Excellent
    1
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria House Care Centre?

  • Extremely LIKELY
    2
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria House Care Centre

  • Husband of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • Wife of Resident/Service User
    1

I find Victoria House an ideal home for my wife who has Dementia. All the staff treat her with dignity and respect and treat her as a friend and not as a resident.
She needs help with personal care and feeding and nothing is too much for them.
On the floor my wife is on there are 21 rooms. All are clean and comfortable, there are wide open corridors for people who like to walk about.

How likely would you be to recommend Victoria House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Nice welcome from staff I knew there (I have been several times before). Food good, caring staff. A couple of outings. The weather was not too good overall a pleasant stay.

How likely would you be to recommend Victoria House Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

I find the care home spacious, as my husband likes to walk it fits the bill. The staff are pleasant and caring, the food is good. My experience has improved since certain changes have been made. Extra staff would always be welcome as often the staff are very busy.

How likely would you be to recommend Victoria House Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

After moving my relative here following issues at his previous home I can honestly say this was a fantastic move.

The service is very well led with a manager who is passionate about standards of service and leads from the front.

The staff team are well trained and professional in their roles but the empathy they have can't be taught and the relationship they have built with my family make us really comfortable our relative is being well looked after.

They keep us regularly informed of any issues which again is very reassuring.

The best move we have made and our relative is once again thriving.

His whole care delivers a person centred approach that once again gives him his dignity.

The cooks are adaptable and make him meals of his own choice whenever he chooses. No sign of an institutional approach and as a result he has gained to a healthy weight once more.

Keep up the great work.

How likely would you be to recommend Victoria House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Victoria House Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

4 Bed Vacancies

posted 01 May 2018

1 nursing bed

3 functional mental health beds ( Regent House )

Awards / Recognitions

There are currently no awards/recognitions posted yet for Victoria House Care Centre

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Victoria House Care Centre