Care Homes Owned by Key Healthcare St Helens Ltd
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Key Healthcare St Helens Ltd Locations (2)
Victoria House Care Centre
14 reviews
Park Road North, Middlesbrough TS1 3LD
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- 69 Rooms
- from £1,056 / week
Elizabeth Court Care Centre
8.1
7 reviews
125 New Street, Sutton, St Helens WA9 3XE
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Learning Disability / Autism
- Physical Disability
- Mental Health
- Visual / Hearing Impairment
- 44 Rooms
Other Care Groups you may be interested in:
Key Healthcare St Helens Ltd Reviews (21)
Reviews posted for members of Key Healthcare St Helens Ltd
Review of
Elizabeth Court Care Centre
from Jenny B (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident at Elizabeth Court for 12 months. I find the staff and manager excellent.
Mum is looked after to a high standard, nothing is too much trouble.
Mum is looked after to a high standard, nothing is too much trouble.
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Review of
Victoria House Care Centre
from Mary H (Mother of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
This care centre has looked after my son for the past eighteen months-plus and has helped him in many ways through illness and recovery, also rehabilitation. So thank you to the manager and staff.
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Review of
Victoria House Care Centre
from Becky R (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Victoria House Care Centre is simply amazing! My dad's been there for a few years and the staff are so lovely, Dad's just gained another family to love and care for him like we do! I would recommend them to anyone, yes it may not look as amazing on the outside as some of the newly built ones but the
care is just outstanding, I think you'd struggle to find better care anywhere else!
Reply from Lin Spencer, Operations Manager at Victoria House Care CentreThank you for such a lovely review of Victoria House, we are proud of our staff and happy to know that your dad is well cared for by the home.
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Review of
Victoria House Care Centre
from M W (Nephew of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My uncle has been a resident since November 2019. The care that is given is absolutely fantastic, especially in such challenging circumstances. The old-style building may appear off-putting but it cannot be stated how little this matters.
The support provided for not only the residents but also their
The support provided for not only the residents but also their
families makes a very difficult circumstance a lot easier to deal with.
Five simple words...you're all amazing, thank you!
Five simple words...you're all amazing, thank you!
Reply from Lin Spencer, Operations Manager at Victoria House Care CentreThank you for taking the time to let us know about the fantastic care your uncle receives at Victoria House, it is great to see staff being appreciated for all they do; we also believe they give fantastic and supportive care to people in the home
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Review of
Victoria House Care Centre
from John L (Husband of Resident) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My wife has been in this home for six years and the care is very good. They have a hairdresser come in regularly which she likes and there are activities in which she doesn't partake in the lounge.
The staff are all very good and give all the assistance they can. All in all, a satisfactory home for
The staff are all very good and give all the assistance they can. All in all, a satisfactory home for
the residents.
Reply from Lin Spencer, Operations Manager at Victoria House Care CentreThank you for taking the time to comment on the care your wife receives at Victoria House, we believe the care staff give is second to none and are happy that you find your wife well cared for.
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Review of
Victoria House Care Centre
from B O (Wife of Resident) published on 14 May 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband is very well looked after and the staff are all very welcoming and helpful to both me and my family.
Reply from Lin Spencer, Operations Manager at Victoria House Care CentreThank you for taking time to let us know about the care your husband receives at Victoria House. It is lovely to know that staff are welcoming to you and your family when you you visit.
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Review of
Victoria House Care Centre
from Lesley H (Daughter of Resident) published on 13 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot speak any more highly about the amazing care that all of the staff provide to my mum. Her physical and psychological needs are met in every way, and changes are made as and when her physical needs and dementia deteriorate to ensure her needs are maintained. The nursing staff keep in regular
contact updating on changes and involving me as much as they can in care planning. The care home is a very happy place - all staff will go out of their way to help and make you feel welcome. I feel reassured knowing that my mum is being looked after so well and is safe at all times. I am sure if my mum could speak she would tell them every day “Thank You”.
Reply from Lin Spencer, Operations Manager at Victoria House Care CentreThank you for your lovely words about the care your mum receives and the staff at the home. We believe that staff at the home are caring, wonderful people; it is good to know that you are reassured that your mum is well looked after.
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Review of
Victoria House Care Centre
from Louise A (Daughter-in-law of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The standard of care my father-in-law receives is excellent. The staff have full knowledge of his needs and requirements, these are carried out with respect, dignity and professionalism. Good welcome throughout the building, not only to ourselves but also to my father-in-law when he has returned from
times he has needed a hospital stay, the staff all come and welcome him back. All outside professionals comment on how well the staff know him if they need to contact the home to find more information about his needs and how he presents daily.
Reply from Lin Spencer, Operations Manager at Victoria House Care CentreThank you for your feedback, we also believe that Victoria House staff give excellent care, thank you for taking the time to share your and your father-in-law's experience of the home.
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Review of
Victoria House Care Centre
from D D (Wife of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with the level of care my husband receives. Both staff and other residents are very kind and friendly and my husband is quite settled there.
Reply from Lin Spencer, Operations Manager at Victoria House Care CentreThank you for taking time to review Victoria House, we think the staff in the home are amazing; we are glad you agree.
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Review of
Victoria House Care Centre
from Carol R (Friend of Resident) published on 4 January 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Today I brought a resident's sister and a good friend - the friend has extreme difficulties walking - I rang the home yesterday to ask if it was possible to have the use of a wheelchair for our visit. On arrival a staff member came with a wheelchair helped us into the building and lift and took us to
resident's room. Once in there she ensured my friend in the wheelchair was comfortable she fetched another chair for me - as there were three of us. After about five minutes she returned and offered us all a cup of tea. It was lovely for us all to enjoy a cup of tea together. On leaving she came and took us back down to the car and ensured my friend was safely in the car before she left us. This is the second visit, we received the same care on the first visit.
On both occasions we received excellent care, especially today, who was obviously very busy, but she found time to ensure that we were taken care of - which was excellent.
Thank you.
On both occasions we received excellent care, especially today, who was obviously very busy, but she found time to ensure that we were taken care of - which was excellent.
Thank you.
Reply from Lin Spencer, Operations Manager at Victoria House Care CentreThank you for your lovely review. Victoria House staff take pride in taking care of people and making sure they have all they need. It is lovely to see their work appreciated by you. Kind Regards, Key Healthcare.
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Review of
Victoria House Care Centre
from S C (Son of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Manager is so helpful, very polite and no knows their job. Really helpful to me and family. Staff are excellentt, really look after my dad. Premises are very clean. Cleaners are always about when you visit. The food and cooks are excellent. My Dad really likes th ehome and me and my family really
appreciate everything Victoria House do for us. Excellent home facilities.
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Review of
Victoria House Care Centre
from June S (Wife of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find that the unit my husband is on is very efficient. I am very pleased with his care. He seems happy and content. If I note something I want altering, the Manager is good at dealing with and nothing is too much trouble.
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Review of
Elizabeth Court Care Centre
from Lesley L (Daughter of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have never been so nervous about making a decision for my mum. From our first day, we have been made to feel welcome and mum really likes being there. Even when the carers have been dealing with some quite challenging situations which can be quite regular, they keep smiling and keep everyone up. Worth
their weight in gold.
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Review of
Elizabeth Court Care Centre
from Jean H (Niece of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are caring and have supported us as a family since our Aunt moved to the home. They have helped her to settle in and engage in activities etc.
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Review of
Victoria House Care Centre
from Peter E (Husband of Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I find Victoria House an ideal home for my wife who has Dementia. All the staff treat her with dignity and respect and treat her as a friend and not as a resident.
She needs help with personal care and feeding and nothing is too much for them.
On the floor my wife is on there are 21 rooms. All are
She needs help with personal care and feeding and nothing is too much for them.
On the floor my wife is on there are 21 rooms. All are
clean and comfortable, there are wide open corridors for people who like to walk about.
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Review of
Victoria House Care Centre
from S W (Respite Resident) assisted by family/friend published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Nice welcome from staff I knew there (I have been several times before). Food good, caring staff. A couple of outings. The weather was not too good overall a pleasant stay.
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Review of
Victoria House Care Centre
from Barry P (Relative of Resident) published on 1 April 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After moving my relative here following issues at his previous home I can honestly say this was a fantastic move.
The service is very well led with a manager who is passionate about standards of service and leads from the front.
The staff team are well trained and professional in their roles but
the empathy they have can't be taught and the relationship they have built with my family make us really comfortable our relative is being well looked after.
They keep us regularly informed of any issues which again is very reassuring.
The best move we have made and our relative is once again thriving.
His whole care delivers a person centred approach that once again gives him his dignity.
The cooks are adaptable and make him meals of his own choice whenever he chooses. No sign of an institutional approach and as a result he has gained to a healthy weight once more.
Keep up the great work.
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Review of
Elizabeth Court Care Centre
from Susan R (Wife of Resident) published on 30 August 2017 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband is a wanderer and is allowed the freedom to walk around.
He also displays very challenging behaviour and the staff are very tolerant and understanding.
He also displays very challenging behaviour and the staff are very tolerant and understanding.
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Review of
Elizabeth Court Care Centre
from Lynne W (Niece of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are always friendly and helpful and always have a smile when they meet you on your visit.
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Review of
Elizabeth Court Care Centre
from Valerie Ann B (Daughter of Resident) published on 22 July 2016 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my mum has been in Elizabeth Court she has put weight on (which is a good thing) I find the staff are very obliging and pleasant. On the whole my mums in a good place for her care and well being with her illness.
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Frequently Asked Questions about Key Healthcare St Helens Ltd
Costs for care homes owned by Key Healthcare St Helens Ltd
Average costs per week for care homes owned by Key Healthcare St Helens Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Key Healthcare St Helens Ltd, based on 1 out of 2 settings.
| Type of Care Provided | Average Weekly Cost |
|---|---|
| Residential Care | £1,056 |
| Nursing Care | £1,056 |
| All Care Types | £1,056 |
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.
How many Care Homes does Key Healthcare St Helens Ltd own?
Key Healthcare St Helens Ltd own 2 Care Homes.
Which Key Healthcare St Helens Ltd Care Homes have the highest review score?
Elizabeth Court Care Centre & Victoria House Care Centre have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Key Healthcare St Helens Ltd to verify any information. View our terms and conditions.