Care Homes Owned by Key Healthcare St Helens Ltd
7.8
Group Review Score
(the average from all locations with a review score)
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Key Healthcare St Helens Ltd Locations (2)
Grace Court Care Centre
7.5
6 reviews
Prescot Road, St Helens WA10 3UU
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Dementia Nursing Care
- Learning Disability / Autism
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- 30 Rooms
Elizabeth Court Care Centre
8.1
7 reviews
125 New Street, Sutton, St Helens WA9 3XE
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Learning Disability / Autism
- Physical Disability
- Mental Health
- Visual / Hearing Impairment
- 44 Rooms
Other Care Groups you may be interested in:
Key Healthcare St Helens Ltd Reviews (13)
7.8
Key Healthcare St Helens Ltd has a Group Review Score of 7.8 (7.808) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Key Healthcare St Helens Ltd must have a Review Score.
Review of
Grace Court Care Centre
from Janet H (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was discharged from hospital earlier this year. We did not want her to return to the care home she had been in for about 10 months prior to the hospital. We didn't pick Grace Court and were a little worried because of our previous experience of a care home. We arranged a visit before mum's admittance.
We were made to feel so welcome, mum's room was beautiful and had been finished with all her personal things, bedding, pictures etc. On weekly visits, mum is always up, dressed and in the day room watching TV, something that wasn't the case previous home! I can't thank the staff enough for looking after mum and giving the family peace of mind that she is safe there and cared for as she deserves, she is 94 years old. Thank you to all the staff.
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Review of
Grace Court Care Centre
from D F (Daughter-in-law of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I visited the care home this weekend to say a final goodbye to everyone after my father-in-law passed away recently.
I was utterly disappointed to see that the new furniture has not yet arrived after it was ordered (apparently) almost 1 year ago!
The residents are sitting on old furniture - some without
I was utterly disappointed to see that the new furniture has not yet arrived after it was ordered (apparently) almost 1 year ago!
The residents are sitting on old furniture - some without
the correct cushions on, thus making the seats even lower and obviously more difficult to get up from. The dining table chairs don't have sides on and some of them are a little wobbly (I would often spot a chair where the frame was loose so I would turn it over and temporarily fix it). It's such a shame because the care is so good here, it upsets me to see this.
My father-in-law paid out a very large sum of money every week to pay for his care and I think it's so unfair that he didn't have a comfortable armchair to sit on for the remainder of his life. (He resided there for 21 months). Where is the new furniture?
My father-in-law paid out a very large sum of money every week to pay for his care and I think it's so unfair that he didn't have a comfortable armchair to sit on for the remainder of his life. (He resided there for 21 months). Where is the new furniture?
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Review of
Elizabeth Court Care Centre
from Jenny B (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident at Elizabeth Court for 12 months. I find the staff and manager excellent.
Mum is looked after to a high standard, nothing is too much trouble.
Mum is looked after to a high standard, nothing is too much trouble.
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Review of
Grace Court Care Centre
from Emma P (Daughter of Resident) published on 21 January 2021 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My Dad was moved out of the hospital under discharge to assess in December 2020. As a family, we were not given any choice in this move or our selection of a care setting. As such we were concerned at his placement. We needn't have been. The staff were warm and welcoming. They gave us information when
we needed, and the manager was open and honest about where would best meet my Dad's future needs going forward (residential not nursing). Staff supported the LLAMS team in coming to a diagnosis. The staff were aware that he would only be with them for a short time, but they still went to the effort of carefully sorting and labelling all his clothes for him. Their warmth and support made a difficult time easier. Thank you!
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Review of
Grace Court Care Centre
from Christine J (Sister of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
In January 2020 I needed a safe, secure home for my sister. After months of searching, and constant rejection due to lack of standardized evaluations; I had reached the end of my rather. Then I came to Grace Court Care Center. I gave them her details, and Grace Court did the rest. Her care is second
to none. I have peace of mind she is safe and happy, priceless!
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Review of
Grace Court Care Centre
from M G (Friend of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We find the staff at the home caring towards the residents.
Staff are always friendly when we visit - but unable to visit at present due to COVID-19. We look forward to visiting again soon.
Staff are always friendly when we visit - but unable to visit at present due to COVID-19. We look forward to visiting again soon.
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Review of
Grace Court Care Centre
from Julie C (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My lovely Dad was moved to Grace Court because he needed the EMI support that they offer, he was moved under exceptional circumstances while we were in lockdown and we were so worried about him moving to somewhere new. We have to say as a family that all the staff we spoke to were just so lovely to
us and kept reassuring us that dad was ok, they didn't just give us lip service, they let us know when Dad hadn't had a good day etc... They let us go and see Dad through the window and speak to him.
Unfortunately, my Dad was only there for two weeks, and sadly passed away, but prior to him passing the manager allowed us to come in and be with him, and for that, I am so truly grateful, she was so lovely to us and made my Dads passing calm and peaceful and we were with him until the end. She looked after us during and after, that is indeed someone who cares.
Thank you to all you staff from the bottom of our hearts.
Unfortunately, my Dad was only there for two weeks, and sadly passed away, but prior to him passing the manager allowed us to come in and be with him, and for that, I am so truly grateful, she was so lovely to us and made my Dads passing calm and peaceful and we were with him until the end. She looked after us during and after, that is indeed someone who cares.
Thank you to all you staff from the bottom of our hearts.
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Review of
Elizabeth Court Care Centre
from Lesley L (Daughter of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have never been so nervous about making a decision for my mum. From our first day, we have been made to feel welcome and mum really likes being there. Even when the carers have been dealing with some quite challenging situations which can be quite regular, they keep smiling and keep everyone up. Worth
their weight in gold.
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Review of
Elizabeth Court Care Centre
from Jean H (Niece of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are caring and have supported us as a family since our Aunt moved to the home. They have helped her to settle in and engage in activities etc.
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Review of
Elizabeth Court Care Centre
from Susan R (Wife of Resident) published on 30 August 2017 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband is a wanderer and is allowed the freedom to walk around.
He also displays very challenging behaviour and the staff are very tolerant and understanding.
He also displays very challenging behaviour and the staff are very tolerant and understanding.
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Review of
Elizabeth Court Care Centre
from Lynne W (Niece of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are always friendly and helpful and always have a smile when they meet you on your visit.
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Review of
Elizabeth Court Care Centre
from Valerie Ann B (Daughter of Resident) published on 22 July 2016 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my mum has been in Elizabeth Court she has put weight on (which is a good thing) I find the staff are very obliging and pleasant. On the whole my mums in a good place for her care and well being with her illness.
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Review of
Elizabeth Court Care Centre
from Julie O (Daughter-in-law of Resident) published on 21 October 2015 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My father-in-law became a resident in May this year. He was welcomed straight away and my initial reaction was that he would be treated with dignity and cared for. This is still my opinion. All the staff are lovely, patient and genuinely seem to care. The management are competent and have taken a lot
of the stress away from caring for a family member with dementia. Up to now, I can't say a bad word about the home or it's staff.
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Awards / Recognitions (0)
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Frequently Asked Questions about Key Healthcare St Helens Ltd
How many Care Homes does Key Healthcare St Helens Ltd own?
Key Healthcare St Helens Ltd own 2 Care Homes.
Which Key Healthcare St Helens Ltd Care Homes have the highest review score?
Elizabeth Court Care Centre & Grace Court Care Centre have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Key Healthcare St Helens Ltd to verify any information. View our terms and conditions.