Highfield House

Haven Care Centres Ltd, St Bees Road, Whitehaven CA28 9UB
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8.8 6 Reviews
  • Highfield House, Whitehaven
Highfield House Home offers quality residential care that priorities dignity and respect.

Set in a tranquil countryside area, the home offers 67 bedrooms, each complete with en suite facilities. The team takes a holistic approach, ensuring care is well rounded and priorities a positive lifestyle, focusing on each individual.

All staff are fully trained and undertake continuous professional development and the activities coordinator provides daily activities to enhance the physical and mental stimulation of residents.

It can be a daunting experience to look for the right care facility for you and your loved ones, the team at Highfield House Home likes to make the process as easy and pleasant as possible. Please feel free to speak to the friendly team who will support you as you enter the next chapter of your life.
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Care Provided by Highfield House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1200
  • Self-Funded Residential Dementia Care: £1250 – £1250
  • Self-Funded Nursing Care: £1435 – £1435
  • Self-Funded Nursing Dementia Care: £1485 – £1485
  • RESPITE Self-Funded Residential Care: £1250 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1250
  • RESPITE Self-Funded Nursing Care: £1485 – £1485
  • RESPITE Self-Funded Nursing Dementia Care: £1485 – £1485

These prices are only a guideline, please contact Highfield House to find out the exact price for your requirements.

Contact Highfield House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Highfield House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Emma Smyth (Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (1)

Parking

  • On-site parking available

Highfield House Reviews (6)

8.8

Highfield House has a Review Score of 8.8 (8.771) out of 10, based on 5 reviews in the last 2 years.
Over all time Highfield House has 6 reviews.

Overall Experience
  • 5
  • 1
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Date Published
  • 6
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  • 2
  • 5
  • 1
Reviewer Connection to Highfield House
  • 5
  • 1
Total of 6, showing 1-6
Review from Caroline S (Daughter of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam arrived yesterday, on first entering, the staff were very welcoming and tentative to our emotional status, our beloved mother needed more care than we could provide for her. The home is very homely, clean and everything we hoped for her, we were treated with dignity and empathy, and this has
helped us during our painful transition. Thank you Highfield House.
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Highfield House
Thank you so much for your kind and heartfelt words. We understand just how difficult this transition can be and we're truly grateful you took the time to share your experience, especially during such…read more
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Review from Michael M (Friend of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend about 5 days per week, she has and is a very happy & contented lady in Highfield House, loves all staff and enjoys her food very much. I have known her 65 years and if she wasn't happy she would let everyone know.
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Highfield House
Thank you for your kind words. It's lovely to hear how happy your friend is at Highfield House and it means a lot coming from someone who knows her so well. We're glad she's enjoying her meals and…read more
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Review from Joy N (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has been here a year now. I feel Mam has excellent care. Her dementia has caused Mam's behaviour to be challenging at times. I feel she is treated with love and care, and the staff are working so hard to meet Mam's needs. When I leave, I have no worries because I know Mam has the best care and
the staff contact us if there is ever a problem. Well done, everyone!
Reply from Kelly Doyle, Marketing and Employee Engagement at Highfield House
Thank you so much for your review. We're honoured to care for your mam, and it's wonderful to hear that you feel she is treated with love and care. Our team is dedicated to meeting the needs of each…read more
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Review from Lynne S (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No fault with anything.
Looking after Dad brilliantly - very kind to him.
Reply from Kelly Doyle, Marketing and Employee Engagement Officer at Highfield House
Thank you kindly for taking the time to review our home; we are so pleased that you have and continue to have a positive experience in our setting. I will be sure to pass your kind review on to our…read more
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Review from Helen B (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been happy here at Highfield House, and the staff have looked after her very well and she always enjoys her meals.
Reply from Kelly Doyle, Marketing and Employee Engagement at Highfield House
Thank you so much for taking the time to share your experience at Highfield House. We are delighted to hear that your mam is happy and well looked after by our staff. We truly appreciate your kind…read more
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Review from Gail D (Daughter of Resident) published on 4 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so appreciative of the care Highfield House gave to our mum in her time there. She was well looked after, and staff and management at the home were compassionate, helpful, approachable and kept us well informed. They understood the importance of visits to the residents and family members and
tried to facilitate these as much as possible, subject to whatever Covid controls were required at the time. I've got nothing negative to say about Highfield House, just thanks for the care they gave my mum.
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Current Review Score: 8.8 (8.771)

Overview of Review Score

The Review Score of 8.8 (8.771) out of 10 for Highfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Highfield House is calculated as follows: ( (54 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.873 Points relating to the number of positive Reviews for Highfield House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 5 Positive Reviews ÷ 13.4 = 0.373
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Emma

Emma Smith

Job Title: Area Manager Joined: 2023

I started my career as a Support Worker for individuals with learning disabilities and complex needs, and it was there that my passion for care truly began. Over the years, I’ve had the opportunity to develop my knowledge and experience within the health and social care sector, managing multiple services simultaneously including EMI, mental health, supported living, behavioural complex units, elderly care and outreach services.


These experiences have shaped the leader I am today and given me a real understanding of the importance of person centred care at every level.


As Area Manager for Kirklands Care Group, I’m proud to support our homes across Cumbria. I value people and I firmly believe that everyone’s voice matters and deserves to be heard. My goal is to ensure our residents receive the highest standard of care while creating teams who feel supported, appreciated and proud of the work they do.

Michelle

Michelle Caisley

Job Title: Operations Manager Joined: 2021

I started my career in care as a Health Care Assistant and have progressed and worked my way up through the Health and Social Care Industry, working across many services such as mental health, learning disability, children's services and dementia nursing, reaching the position of Area Manager.


In 2021, I joined Kirklands Care as their Operations Manager, overseeing all of their care homes. Kirklands Care is a family-run business that shares my own beliefs about care and that the residents' care is of utmost priority, and this, for me, comes first. My love of spending time with the residents shines through my work, hearing their stories and having the ability to make a difference in their lives. Every resident I care for is treated how I would expect my family member to be cared for, which for me is with love, dignity and respect. My role allows me to work with families to take the pressure off whilst allowing them to feel their loved one is in a suitable environment, is safe and cared for.

Frequently Asked Questions about Highfield House

What types of Care is Highfield House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highfield House have?

There are 65 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Highfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highfield House to the centre of Whitehaven?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield House to verify any information. View our terms and conditions. Highfield House has an Enhanced Service - more info.