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Highfield House

Haven Care Centres Ltd, St Bees Road, Whitehaven, Cumbria CA28 9UB
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Highfield House, Whitehaven
Highfield House, Whitehaven
Highfield House, Whitehaven

Highfield House Home offers quality residential care that priorities dignity and respect.

Set in a tranquil countryside area, the home offers 67 bedrooms, each complete with en suite facilities. The team takes a holistic approach, ensuring care is well rounded and priorities a positive lifestyle, focusing on each individual.

All staff are fully trained and undertake continuous professional development and the activities coordinator provides daily activities to enhance the physical...  

Care Provided by Highfield House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,260 - £1,260£1,315 - £1,315
Residential Dementia Care£1,315 - £1,315£1,315 - £1,315
Nursing Care£1,528 - £1,528£1,583 - £1,583
Nursing Dementia Care£1,583 - £1,583£1,583 - £1,583

All fee's are dependent on the resident's needs and care.

Contact Highfield House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Rachel Chebbi(Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (1)

Parking

  • On-site parking available

Highfield House Reviews (6)

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8.1

Highfield House has a Review Score of 8.1 (8.066) out of 10, based on 2 reviews in the last 2 years. Over all time Highfield House has 6 reviews.

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Showing 6 reviews matching selected criteria
Review from Michael M (Friend of Resident) published on 4 June 2026 Submitted via Postal Card
Overall Experience

Life long friend being resident at Highfield House, Greenbank, Whitehaven for the last 3 years. I am a regular visitor. My friend Vera was not well when she was admitted to Highfield, but has thrived ever since with care and love given to her. Also loves her food and eats very well. Vera is 92 on the 12th of May and doing very well.

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Highfield House

Thank you, Michael, for taking the time to leave such a lovely review.

It has been a pleasure to get to know Vera over the last three years and to be part of her journey. Hearing that you have seen her thrive since moving to Highfield House means a great deal to us.

Vera is a much loved...  

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Review from Caroline S (Daughter of Resident) published on 25 April 2025 Submitted via Postal Card
Overall Experience

My mam arrived yesterday, on first entering, the staff were very welcoming and tentative to our emotional status, our beloved mother needed more care than we could provide for her. The home is very homely, clean and everything we hoped for her, we were treated with dignity and empathy, and this has helped us during our painful transition. Thank you Highfield House.

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Highfield House

Thank you so much for your kind and heartfelt words. We understand just how difficult this transition can be and we're truly grateful you took the time to share your experience, especially during such an emotional moment for your family. It's reassuring to know that you felt welcomed and supported...  

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Review from Joy N (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card
Overall Experience

My mam has been here a year now. I feel Mam has excellent care. Her dementia has caused Mam's behaviour to be challenging at times. I feel she is treated with love and care, and the staff are working so hard to meet Mam's needs. When I leave, I have no worries because I know Mam has the best care and the staff contact us if there is ever a problem. Well done, everyone!

Reply from Kelly Doyle, Marketing and Employee Engagement at Highfield House

Thank you so much for your review. We're honoured to care for your mam, and it's wonderful to hear that you feel she is treated with love and care. Our team is dedicated to meeting the needs of each resident, and it means a lot to us that you have peace of mind when you leave. Your kind words are...  

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Review from Lynne S (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card
Overall Experience
No fault with anything.

Looking after Dad brilliantly - very kind to him.

Reply from Kelly Doyle, Marketing and Employee Engagement Officer at Highfield House

Thank you kindly for taking the time to review our home; we are so pleased that you have and continue to have a positive experience in our setting. I will be sure to pass your kind review on to our staff.

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Review from Helen B (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card
Overall Experience

My mam has been happy here at Highfield House, and the staff have looked after her very well and she always enjoys her meals.

Reply from Kelly Doyle, Marketing and Employee Engagement at Highfield House

Thank you so much for taking the time to share your experience at Highfield House. We are delighted to hear that your mam is happy and well looked after by our staff. We truly appreciate your kind words and the trust you've placed in us to care for your loved one. If there's anything more we can do...  

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Review from Gail D (Daughter of Resident) published on 4 February 2022 Submitted via Website
Overall Experience

We are so appreciative of the care Highfield House gave to our mum in her time there. She was well looked after, and staff and management at the home were compassionate, helpful, approachable and kept us well informed. They understood the importance of visits to the residents and family members and tried to facilitate these as much as possible, subject to whatever Covid controls were required at the time. I've got nothing negative to say about Highfield House, just thanks for the care they gave my mum.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (3)

Emma Smith
Emma SmithJob Title:Area ManagerJoined: 2023

I started my career as a Support Worker for individuals with learning disabilities and complex needs, and it was there that my passion for care truly began. Over the years, I’ve had the opportunity to develop my knowledge and experience within the health and social care sector, managing multiple services simultaneously, including EMI, mental health, supported living, behavioural complex units, elderly care and outreach services.

These experiences have shaped the leader I am today and given me a real understanding of the importance of person-centred care at every level.

As Area Manager for Kirklands Care Group, I’m proud to support our homes across Cumbria. I value people, and I firmly believe that everyone’s voice matters and deserves to be heard. My goal is to ensure our residents receive the highest standard of care while creating teams who feel supported, appreciated and proud of the work they do.

Michelle Caisley
Michelle CaisleyJob Title:Operations ManagerJoined: 2021

I started my career in care as a Health Care Assistant and have progressed and worked my way up through the Health and Social Care Industry, working across many services such as mental health, learning disability, children's services and dementia nursing, reaching the position of Area Manager.

In 2021, I joined Kirklands Care as their Operations Manager, overseeing all of their care homes. Kirklands Care is a family-run business that shares my own beliefs about care and that the residents' care is of utmost priority, and this, for me, comes first. My love of spending time with the residents shines through my work, hearing their stories and having the ability to make a difference in their lives. Every resident I care for is treated how I would expect my family member to be cared for, which for me is with love, dignity and respect. My role allows me to work with families to take the pressure off whilst allowing them to feel their loved one is in a suitable environment, is safe and cared for.

Rachel Chebbi
Rachel ChebbiJob Title:Home MangerJoined: 2025

With over 30 years’ experience in the care sector, my journey has taken me across a wide range of roles, settings and specialisms, all of which have shaped the way I support residents, families and teams today.

I began my career as a Health Care Assistant in nursing and EMI settings before moving into residential services, where in 1999 I became a Registered Manager for a specialist unit supporting people living with Korsakoff psychosis. From there, my passion for learning and development led me into training, supporting learners through their NVQs and helping them grow in confidence and skill.

For the next 15 years, I worked within learning disability services as an Area Operations Manager. This included business development and supporting younger adults to build independent lives, secure their own tenancies, and receive the right support to thrive. Alongside this, I continued to study, achieving a Level 6 in Leading Organisations with Positive Behaviour Support and, more recently, a Level 7 in Transformational Leadership and Coaching.

Returning to elderly care feels like coming home. I’m genuinely enjoying being back in this sector and bringing everything I’ve learned along the way. My experience across different roles has given me a strong, transferable skill set, and I’m passionate about using this to introduce fresh ideas and strengthen the care we provide at Kirklands.

I’m a firm believer in “we can”, not “we can’t”. I’m very much a people person at heart, and I place each individual, their needs, their wishes, their sense of identity at the centre of their support. I’m committed to championing the team, encouraging their development and helping them continue the fantastic work they already do.

I couldn’t imagine doing anything other than supporting others. I give 100% to my role because I know it plays such an important part in each resident’s experience of living here.

I also hold a Level 5 in Leadership & Management, a Train-the-Trainer qualification in Moving & Handling and have previously trained as an Autism Trainer.

Frequently Asked Questions about Highfield House

What types of Care is Highfield House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highfield House have?

There are 65 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Highfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Highfield House to the centre of Whitehaven?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield House to verify any information. View our terms and conditions. Highfield House has an Enhanced Service -more info.