Highfield House care home, Haven Care Centres Ltd, St Bees Road, Whitehaven, Cumbria CA28 9UB

Care Provided by Highfield House

Primary Care Categories

Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Eating Disorders

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 67 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Other Care Provided

Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Convalescent Care
Acquired Brain Injury (ABI)

Facilities

Own Furniture if required
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Bar/Café
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of care	Permanent	Respite
Residential Care	£1,260	£1,315
Residential Dementia Care	£1,315	£1,315
Nursing Care	£1,528	£1,583
Nursing Dementia Care	£1,583	£1,583

Contact Highfield House to confirm what's included and get a personalised quote:

All fee's are dependent on the resident's needs and care.

The price(s) shown are provided by the care home. Contact Highfield House for full pricing details and T&Cs.

Funding Types Accepted

Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Tours

Remote Tours of Highfield HouseUsually available on Mon, Tue, Wed, Thu, Fri(between 11:00 AM to 4:00 PM)Typical Length Of Tour: 30 - 45 minutes Application Used: FaceTime & WhatsApp Details & What To Expect: a tour around the home by a senior member of the care team/management team. The tour will show the different recreational rooms, activities on offer, structure of the day, and mealtimes. There will be a chance to ask any questions you may have, and have a discussion about life at the home in general.

Good to Know

Group / Owner

Kirklands Care Ltd
Private Owned

Person in charge

Rachel Chebbi (Manager)

Admission Information

Ages 65+

Care Home Design/Build

Purpose Built: Yes
Last Refurbishment: 2005
Number of floors: 2

Room Information

Single Rooms (65)
Couples/Companion Rooms (1)

Parking

On-site parking available

Highfield House Reviews (12)

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8.4

Highfield House has a Review Score of 8.4 (8.448) out of 10, based on 8 reviews in the last 2 years.
Over all time Highfield House has 12 reviews.

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Review from A H (Son of Resident) published on 16 October 2026 Submitted via Website•

Overall Experience

I'm happy with the care that dad receives. The staff are always polite and friendly and I have up most respect for them and how they support all the residents. Getting dad outside could be made easier but that's a minor thing.

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↩Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Highfield House

Its lovely to hear how happy you are with Dads care. The team will be so pleased to know you notice the kindness and respect they show to him and the other residents.

We know how much a bit of time outdoors can mean, so thank you for mentioning this. Well share your feedback with the team and keep looking for ways to make it easier for Dad to get outside.

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Review from B B (Daughter of Resident) published on 14 October 2026 Submitted via Postal Review Card•

Overall Experience

Not happy about how information is passed to family concerning our mother. We find the staff friendly.

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↩Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Highfield House

Thank you for being honest with us. We're glad you find the staff friendly, but we're sorry you haven't been happy with the way information about your mum has been shared. We understand how important it is for family to feel kept up to date.

We'd really like the chance to understand what's been... Read more

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Review from D W (Wife of Resident) published on 5 October 2026 Submitted via Postal Review Card•

Overall Experience

-Activities coordinator "Poppy" tries hard, is passionate, warm and brings good energy.
It would be nice to see additional staff brought in to help deliver her ideas which would benefit my husband and other residents.

-Regarding 'dignity in dementia', some staff still appear to require further training. Re security concerns relating to other residents absconding from main entrance and also side gate outside not being made secure. We welcome the new managers approach, vision and support as of the last 4 weeks.

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↩Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Highfield House

Thank you for sharing your feedback. Your lovely words about Poppy will mean so much to her. She puts her heart into what she does, and it's lovely to hear that this shines through.

We also appreciate you being open about your concerns. We take these seriously and will share your comments with... Read more

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Review from Ann C (Sister of Resident) published on 1 October 2026 Submitted via Website•

Overall Experience

My brother as been a resident of highfield house for over eight years now , he as seen staff come and go as have we but he seems happy with the staff who are taking care of him at the moment . He does not take part in any of the activities as he likes to stay in his room x but members of staff do pop in regularly and make sure he is ok

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↩Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Highfield House

Thank you, Ann, for sharing your feedback. It is lovely to hear that your brother is happy with the staff caring for him. We understand that he enjoys spending time in his own room, and were pleased youve noticed the team regularly popping in to see how he is. Thank you for your kind words about our staff and the care they provide.

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Review from T G (Wife of Resident) published on 29 September 2026 Submitted via Postal Review Card•

Overall Experience

Highfield House is a pleasant environment for the resident's, the staff are friendly + helpful, there's activities and day's out. I find the meal's are a bit repetitive, i.e. pies, pasties, spaghetti which some residents find hard to keep on their forks.

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↩Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Highfield House

Thank you for taking the time to share your thoughts about Highfield House. It's lovely to hear that you find the staff friendly and helpful and that you value the activities and days out.

Thank you for mentioning the meals, too. We know how much residents look forward to mealtimes, so we'll... Read more

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Review from Laura S (Granddaughter of Resident) published on 24 September 2026 Submitted via Website•

Overall Experience

Although it's sad having my Nanna in care, it gives me peace of mind knowing she is being well looked after. The staff are always helpful, kind and caring. Poppy is fantastic at keeping everyone entertained, engaged and smiling. It makes such a difference knowing my Nanna is in a place where she is cared for and supported.

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↩Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Highfield House

Thank you so much for your lovely words, Laura. It really means a lot to us knowing that you have peace of mind that your Nanna is happy, cared for and well looked after.

We're very lucky to have such a caring team, and Poppy will be over the moon with your lovely mention! She certainly knows... Read more

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Review from Michael M (Friend of Resident) published on 4 June 2026 Submitted via Postal Review Card•

Overall Experience

Life long friend being resident at Highfield House, Greenbank, Whitehaven for the last 3 years. I am a regular visitor. My friend Vera was not well when she was admitted to Highfield, but has thrived ever since with care and love given to her. Also loves her food and eats very well. Vera is 92 on the 12th of May and doing very well.

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↩Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Highfield House

Thank you, Michael, for taking the time to leave such a lovely review.

It has been a pleasure to get to know Vera over the last three years and to be part of her journey. Hearing that you have seen her thrive since moving to Highfield House means a great deal to us.

Vera is a much loved... Read more

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Review from Caroline S (Daughter of Resident) published on 25 April 2025 Submitted via Postal Review Card•

Overall Experience

My mam arrived yesterday, on first entering, the staff were very welcoming and tentative to our emotional status, our beloved mother needed more care than we could provide for her. The home is very homely, clean and everything we hoped for her, we were treated with dignity and empathy, and this has helped us during our painful transition. Thank you Highfield House.

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↩Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Highfield House

Thank you so much for your kind and heartfelt words. We understand just how difficult this transition can be and we're truly grateful you took the time to share your experience, especially during such an emotional moment for your family. It's reassuring to know that you felt welcomed and supported... Read more

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Review from Joy N (Daughter of Resident) published on 29 April 2024 Submitted via Postal Review Card•

Overall Experience

My mam has been here a year now. I feel Mam has excellent care. Her dementia has caused Mam's behaviour to be challenging at times. I feel she is treated with love and care, and the staff are working so hard to meet Mam's needs. When I leave, I have no worries because I know Mam has the best care and the staff contact us if there is ever a problem. Well done, everyone!

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↩Reply from Kelly Doyle, Marketing and Employee Engagement at Highfield House

Thank you so much for your review. We're honoured to care for your mam, and it's wonderful to hear that you feel she is treated with love and care. Our team is dedicated to meeting the needs of each resident, and it means a lot to us that you have peace of mind when you leave. Your kind words are... Read more

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Review from Lynne S (Daughter of Resident) published on 23 April 2024 Submitted via Postal Review Card•

Overall Experience

No fault with anything.

Looking after Dad brilliantly - very kind to him.

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↩Reply from Kelly Doyle, Marketing and Employee Engagement Officer at Highfield House

Thank you kindly for taking the time to review our home; we are so pleased that you have and continue to have a positive experience in our setting. I will be sure to pass your kind review on to our staff.

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Review from Helen B (Daughter of Resident) published on 23 April 2024 Submitted via Postal Review Card•

Overall Experience

My mam has been happy here at Highfield House, and the staff have looked after her very well and she always enjoys her meals.

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↩Reply from Kelly Doyle, Marketing and Employee Engagement at Highfield House

Thank you so much for taking the time to share your experience at Highfield House. We are delighted to hear that your mam is happy and well looked after by our staff. We truly appreciate your kind words and the trust you've placed in us to care for your loved one. If there's anything more we can do... Read more

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Review from Gail D (Daughter of Resident) published on 4 February 2022 Submitted via Website•

Overall Experience

We are so appreciative of the care Highfield House gave to our mum in her time there. She was well looked after, and staff and management at the home were compassionate, helpful, approachable and kept us well informed. They understood the importance of visits to the residents and family members and tried to facilitate these as much as possible, subject to whatever Covid controls were required at the time. I've got nothing negative to say about Highfield House, just thanks for the care they gave my mum.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 October 2019

Overall
Good

CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Accreditations

There are no accreditations posted yet for Highfield House.

Meet the Team (2)

Emma SmithJob Title Area ManagerJoined 2023

I started my career as a Support Worker for individuals with learning disabilities and complex needs, and it was there that my passion for care truly began. Over the years, I’ve had the opportunity to develop my knowledge and experience within the health and social care sector, managing multiple services simultaneously, including EMI, mental health, supported living, behavioural complex units, elderly care and outreach services.

These experiences have shaped the leader I am today and given me a real understanding of the importance of person-centred care at every level.

As Area Manager for Kirklands Care Group, I’m proud to support our homes across Cumbria. I value people, and I firmly believe that everyone’s voice matters and deserves to be heard. My goal is to ensure our residents receive the highest standard of care while creating teams who feel supported, appreciated and proud of the work they do. Read less

Michelle CaisleyJob Title Operations ManagerJoined 2021

I started my career in care as a Health Care Assistant and have progressed and worked my way up through the Health and Social Care Industry, working across many services such as mental health, learning disability, children's services and dementia nursing, reaching the position of Area Manager.

In 2021, I joined Kirklands Care as their Operations Manager, overseeing all of their care homes. Kirklands Care is a family-run business that shares my own beliefs about care and that the residents' care is of utmost priority, and this, for me, comes first. My love of spending time with the residents shines through my work, hearing their stories and having the ability to make a difference in their lives. Every resident I care for is treated how I would expect my family member to be cared for, which for me is with love, dignity and respect. My role allows me to work with families to take the pressure off whilst allowing them to feel their loved one is in a suitable environment, is safe and cared for. Read less

Frequently Asked Questions about Highfield House

How much does Highfield House cost?

The care home lists weekly fees per person of £1,260 for residential care (respite of £1,315), of £1,315 for residential dementia care (respite of £1,315), of £1,528 for nursing care (respite of £1,583) and of £1,583 for nursing dementia care (respite of £1,583). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).

What types of Care is Highfield House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highfield House have?

There are 65 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Highfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Highfield House to the centre of Whitehaven?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield House to verify any information. View our terms and conditions. Highfield House has an Enhanced Service -what an Enhanced Service includes.

Highfield House

Care Provided by Highfield House

Primary Care Categories

Length of Stay

Care Types Provided

Dementia Care Types

Other Care Provided

Facilities

Funding & Fees

Weekly Charges per Person

Funding Types Accepted

Support you may be entitled to

Tours

Good to Know

Group / Owner

Person in charge

Admission Information

Care Home Design/Build

Room Information

Parking

Highfield House Reviews (12)

Regulatory Rating

Care Quality Commission (CQC) Rating

Inspection ratings

Bed Vacancies

News (0) & Events (0)

Awards / Recognitions (0)

Accreditations

Meet the Team (2)

Frequently Asked Questions about Highfield House

How much does Highfield House cost?

What types of Care is Highfield House registered for?

How many Rooms does Highfield House have?

What are the Facilities & Services at Highfield House?

How far is Highfield House to the centre of Whitehaven?