






Highfield House Home offers quality residential care that priorities dignity and respect.
Set in a tranquil countryside area, the home offers 67 bedrooms, each complete with en suite facilities. The team takes a holistic approach, ensuring care is well rounded and priorities a positive lifestyle, focusing on each individual.
All staff are fully trained and undertake continuous professional development and the activities coordinator provides daily activities to enhance the physical...
Care Provided by Highfield House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fee's are dependent on the resident's needs and care.
The price(s) shown are provided by the care home. Contact Highfield House for full pricing details and T&Cs.
Contact Highfield House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kirklands Care Ltd
- Private Owned
Person in charge
- Rachel Chebbi(Manager)
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
- Number of floors: 2
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (1)
Parking
- On-site parking available
Highfield House Reviews (6)
Highfield House has a Review Score of 8.1 (8.066) out of 10, based on 2 reviews in the last 2 years.
Over all time Highfield House has 6 reviews.
Life long friend being resident at Highfield House, Greenbank, Whitehaven for the last 3 years. I am a regular visitor. My friend Vera was not well when she was admitted to Highfield, but has thrived ever since with care and love given to her. Also loves her food and eats very well. Vera is 92 on the 12th of May and doing very well.
Thank you, Michael, for taking the time to leave such a lovely review.
It has been a pleasure to get to know Vera over the last three years and to be part of her journey. Hearing that you have seen her thrive since moving to Highfield House means a great deal to us.
Vera is a much loved...
My mam arrived yesterday, on first entering, the staff were very welcoming and tentative to our emotional status, our beloved mother needed more care than we could provide for her. The home is very homely, clean and everything we hoped for her, we were treated with dignity and empathy, and this has helped us during our painful transition. Thank you Highfield House.
Thank you so much for your kind and heartfelt words. We understand just how difficult this transition can be and we're truly grateful you took the time to share your experience, especially during such an emotional moment for your family. It's reassuring to know that you felt welcomed and supported...
My mam has been here a year now. I feel Mam has excellent care. Her dementia has caused Mam's behaviour to be challenging at times. I feel she is treated with love and care, and the staff are working so hard to meet Mam's needs. When I leave, I have no worries because I know Mam has the best care and the staff contact us if there is ever a problem. Well done, everyone!
Thank you so much for your review. We're honoured to care for your mam, and it's wonderful to hear that you feel she is treated with love and care. Our team is dedicated to meeting the needs of each resident, and it means a lot to us that you have peace of mind when you leave. Your kind words are...
Looking after Dad brilliantly - very kind to him.
Thank you kindly for taking the time to review our home; we are so pleased that you have and continue to have a positive experience in our setting. I will be sure to pass your kind review on to our staff.
My mam has been happy here at Highfield House, and the staff have looked after her very well and she always enjoys her meals.
Thank you so much for taking the time to share your experience at Highfield House. We are delighted to hear that your mam is happy and well looked after by our staff. We truly appreciate your kind words and the trust you've placed in us to care for your loved one. If there's anything more we can do...
We are so appreciative of the care Highfield House gave to our mum in her time there. She was well looked after, and staff and management at the home were compassionate, helpful, approachable and kept us well informed. They understood the importance of visits to the residents and family members and tried to facilitate these as much as possible, subject to whatever Covid controls were required at the time. I've got nothing negative to say about Highfield House, just thanks for the care they gave my mum.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Highfield House.
There are no upcoming events for Highfield House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Highfield House.
Accreditations
There are no accreditations posted yet for Highfield House.
Meet the Team (3)

I started my career as a Support Worker for individuals with learning disabilities and complex needs, and it was there that my passion for care truly began. Over the years, I’ve had the opportunity to develop my knowledge and experience within the health and social care sector, managing multiple services simultaneously, including EMI, mental health, supported living, behavioural complex units, elderly care and outreach services.
These experiences have shaped the leader I am today and given me a real understanding of the importance of person-centred care at every level.
As Area Manager for Kirklands Care Group, I’m proud to support our homes across Cumbria. I value people, and I firmly believe that everyone’s voice matters and deserves to be heard. My goal is to ensure our residents receive the highest standard of care while creating teams who feel supported, appreciated and proud of the work they do.

I started my career in care as a Health Care Assistant and have progressed and worked my way up through the Health and Social Care Industry, working across many services such as mental health, learning disability, children's services and dementia nursing, reaching the position of Area Manager.
In 2021, I joined Kirklands Care as their Operations Manager, overseeing all of their care homes. Kirklands Care is a family-run business that shares my own beliefs about care and that the residents' care is of utmost priority, and this, for me, comes first. My love of spending time with the residents shines through my work, hearing their stories and having the ability to make a difference in their lives. Every resident I care for is treated how I would expect my family member to be cared for, which for me is with love, dignity and respect. My role allows me to work with families to take the pressure off whilst allowing them to feel their loved one is in a suitable environment, is safe and cared for.

With over 30 years’ experience in the care sector, my journey has taken me across a wide range of roles, settings and specialisms, all of which have shaped the way I support residents, families and teams today.
I began my career as a Health Care Assistant in nursing and EMI settings before moving into residential services, where in 1999 I became a Registered Manager for a specialist unit supporting people living with Korsakoff psychosis. From there, my passion for learning and development led me into training, supporting learners through their NVQs and helping them grow in confidence and skill.
For the next 15 years, I worked within learning disability services as an Area Operations Manager. This included business development and supporting younger adults to build independent lives, secure their own tenancies, and receive the right support to thrive. Alongside this, I continued to study, achieving a Level 6 in Leading Organisations with Positive Behaviour Support and, more recently, a Level 7 in Transformational Leadership and Coaching.
Returning to elderly care feels like coming home. I’m genuinely enjoying being back in this sector and bringing everything I’ve learned along the way. My experience across different roles has given me a strong, transferable skill set, and I’m passionate about using this to introduce fresh ideas and strengthen the care we provide at Kirklands.
I’m a firm believer in “we can”, not “we can’t”. I’m very much a people person at heart, and I place each individual, their needs, their wishes, their sense of identity at the centre of their support. I’m committed to championing the team, encouraging their development and helping them continue the fantastic work they already do.
I couldn’t imagine doing anything other than supporting others. I give 100% to my role because I know it plays such an important part in each resident’s experience of living here.
I also hold a Level 5 in Leadership & Management, a Train-the-Trainer qualification in Moving & Handling and have previously trained as an Autism Trainer.
Frequently Asked Questions about Highfield House
What types of Care is Highfield House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highfield House have?
There are 65 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Highfield House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Highfield House to the centre of Whitehaven?
1.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield House to verify any information. View our terms and conditions. Highfield House has an Enhanced Service -more info.