Stones End, Evenwood, Bishop Auckland DL14 9RE
Group: Careline Lifestyles UK Ltd
Person in charge: Samantha Sheldon (Manager)
Local Authority / Social Services: Durham County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Single Rooms: 50
Latest Care Quality Commission* Report on Lyons Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.1 (maximum of 10) for Lyons Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Lyons Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for Lyons Court Care Home is calculated as follows: ( (2 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.1 Points relating to the number of positive Reviews for Lyons Court Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10 Target = 0.100
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Lyons Court Care Home has a Review Score of 7.1 (7.100) from 1 Reviews
Review submitted from a Website Submission by Robert W (Mother of Resident) on Monday 30 April 2018. Relates to April 2018.
My mother was resident at Lyons Court for a period of over 4 years between 2014 and 2018, over this period of time the home saw a number of changes to the physical environment (not all for the better) and a number of changes in management. Throughout this time a core staff at the working level remained stable. This core staff working as a team always maintained a caring environment and provided a stable, secure atmosphere.
The most recent Care Quality Commission report (early 2018) reflects the improvements made in the management structure and systems. Above this, it is the caring attitude of the staff at a working level, largely drawn from the local community that gave me the peace of mind that my mother was being well looked after for the period of her stay.
How likely would you be to recommend Lyons Court Care Home? Extremely Likely
There are currently no awards/recognitions posted yet for Lyons Court Care Home
There are currently no Care Home Idol entrants who have performed at Lyons Court Care Home