Thomas Knight Care Home

Absolutely disgusting care home. My husband went for respite. His room was old and uncomfortable, the other residents on the third floor were left just sitting in seats with no interaction from the staff. The staff were just sat at a table on their phones. My husband was left in his room with his clothes and coat on he was ringing we with sweat no one checked on him or prompted him to shower. The food is disgusting. Was told by the deputy manager they would provide a tv to then be told we wouldn't. The place was filthy. One poor lady had a nappy in that needed changed you could see it was full and she was sore. I made a member of staff aware only to be told just sit her in a seat. No one came to help her. The staff are just kids with no idea how walk after dementia patients. We weren't even shown around so my husband knew where things were until I asked. When I told them he wasn't staying the girl just replied ok do you want a black bag. No questions asked so they must be used with it.

My mum became very unwell and sadly passed away in the home and the staff were very caring and bent over backwards for her, and as we were with her and upset the staff also upset were very professional and caring with my mum and all the family. Also, she was treated with care at the end of her life and staff also showed this caring side by coming to my mum's funeral. I cannot thank the staff enough for the care my mum received. They go above and beyond in all aspects of care.

Additionally we are incredibly pleased with some of the recent positive changes at the home, particularly Courtney taking the position of manager. She is exceptionally passionate about her role, treats every resident like family, and clearly makes their well-being her main priority.

Loving the changed that have been implemented by the new manager Courtney. Carehome feels warm and welcoming and the service provided for my mother is excellent. I would recommend Thomas Knight highly to future families since Courtney has become manager. The staff are also excellent and I would like to give a special shout out to John and Leonor and Julie who takes my mum out.

The carers who take care of my dad are respectful, kind and patient with him which is so important for us to see that he is happy to line there. My dad is settled and enjoys living here which ensures his wellbeing.

Fantastic care home, so happy my uncle has settled here, gives me peace of mind he is happy safe and well looked after. All the staff have catered to his needs and treat him as an individual. He wants for nothing.

Thomas Knight Care Home provides safe and thoughtful care for my Uncle Cecil. He is always treated with utmost respect and his dignity is always preserved. The home is always clean and presentable with no unpleasant odours or signs of disrepair. Thank you to the management and staff of Thomas Knight Care Home.

The staff are all friendly and take care of my father. He is very hard to look after due to him being blind and dementia.

The team always have answers to my questions and when we have him out in a wheelchair around Blyth staff have crossed the road to speak to him.

It may not be the most modern building but the care for my dad is the most impotent thing and can't fault that.

I am so happy that my parents are at Thomas Knight. The management and all of the staff are so approachable and go out of their way to talk about my parents. They don't treat it as a job, more like a vocation.

John manager is superb. He is professional and always has time to talk to you each time we visit our dad. The staff also are excellent. They always smile and chat to you. They work very very hard. The home is so nice and spotless.

Was invited to afternoon tea with my uncle it was absolutely lovely - good was great nice and fresh tea in china cups. It was lovely to meet other people who live there and there families and have a chat. Barbaqu outside in the garden which has just been done out - food was lovely such a nice day. Can't wait for next one.

I want to thank everyone who took care of my mam. Lovely staff - I couldn't ask for any more help. A big huge thank you to the staff who give my mam such good care and sit with her. Also, they give me great help. Thank you so much to the lovely staff all round and the home took care of everything she needed. 5 stars all round.

I brought my friend up from Ipswich nearly 2 years ago to be nearer me when his health dictated that it was not safe for him to stay at home anymore. It was the best decision for my friend and myself because it gave me the peace of mind that he would get the 24-hour care that he needed which he received at Thomas Knight. I was very impressed with the calming atmosphere in the building. Every time I visited, sometimes unannounced, everything was always the same, with friendly and approachable staff. His room was always clean and he was cared for with professionalism and empathy. The staff knew my friend's needs inside and out and they were genuinely saddened by his passing, so much so, that many came to his funeral to say farewell. Finally, I take my hat off to the staff who cared for my friend. Their patience and expertise is amazing and I commend their fantastic commitment and dedication to the residents.