Highfield Nursing Home Reviews (2)
7.7
Highfield Nursing Home has a Review Score of 7.7 (7.714) out of 10, based on 2 reviews in the last 2 years.
Over all time Highfield Nursing Home has 2 reviews.
Review from C S (Wife of Resident) published on 24 April 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Can't fault the service . Visit Caebryn regularly staff are warm and friendly . I never feel a nuisance ,still like to help and able to do this . Husband is well fed , clean and always included in activities . Treated as the person he is.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review from H N (Daughter of Resident) published on 17 April 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Generally the home is very well run and all the staff are attentive! The monthly meetings are good to have where we can all put our thoughts together and work through any problems! The management are very approachable and we are more than happy for mum to be here.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Current
Review Score: 7.7 (7.714)
Overview of Review Score
The Review Score of 7.7 (7.714) out of 10 for Highfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Highfield Nursing Home is calculated as follows: ( (13 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.5
-
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.214 Points relating to the number of positive Reviews for Highfield Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 = 3.125
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4. 2 Positive Reviews ÷ 22.4 = 0.089
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.