Colwyn Bay Old Convent Nursing Home Reviews (6)
8.1
Colwyn Bay Old Convent Nursing Home has a Review Score of 8.1 (8.147) out of 10, based on 1 reviews in the last 2 years.
Over all time Colwyn Bay Old Convent Nursing Home has 6 reviews.
Review from Mary P (Wife of Resident) published on 29 September 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care my husband received during his six-month stay was compassionate and professional. I will be forever grateful to all the staff. He was very happy and enjoyed chatting with the staff. He had a lovely bright room and enjoyed all the freshly prepared healthy meals.
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Review from Frances H (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother came to Colwyn Bay Old Convent Nursing Home following a hospital stay. She was a resident for the last 4 months of a long and happy life. She suffered from vascular dementia and was bedridden. Her care was exemplary. She was always clean and comfortable. The staff knew her by name and always
treated her with dignity. My mum loved makeup and the staff took the time and trouble to make sure she looked good. When she was dying I was treated with amazing care and compassion.
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Review from Aline O (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A wonderful, warm and caring environment. The staff are friendly and so helpful, they made us all feel comfortable during the settling-in period and beyond. My mother-in-law, who has dementia, Alzheimer’s, responds extremely well to all the staff. Since residing at the home she interacts very well with
us. She is well cared for with compassion and respect. Overall, a very happy, caring home from home, we are very confident with the care she receives. Including the extra care in the lovely birthday they helped her celebrate recently.
I highly recommend this nursing home, its manager and all of the staff.
I highly recommend this nursing home, its manager and all of the staff.
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Review from Mark T (Son of Resident) published on 28 June 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Diligent workers, caring and efficient. Very friendly and approachable. Highly recommended, wonderful facilities, i.e. music rooms, reading and TV rooms, conservatory and well-manicured gardens, large bedrooms and a dedicated events manager. 10/10.
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Review from N F (Niece of Resident) published on 28 June 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Colwyn Bay Old Convent Nursing Home is a wonderful place and my aunt is very happy here. She has been a resident for almost 2 years and really appreciates the kindness and concern of the staff. Nothing is too much bother for the staff: they all take an interest in her well-being and ensure that she
is well looked after and that her needs are met. They are easy to communicate with and go out of their way to help. The rooms are spacious and the gardens are immaculate. I recommend the Old Convent very highly.
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Review from Martin Y (Stepson of Resident) published on 12 July 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have only visited twice as I live 50 miles away, but on both times the staff were very pleasant and professional. The home is immaculate and my stepmother's room spotless. She appears to be very well looked after with clean bedding, room etc.
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Current Review Score: 8.1 (8.147)
Overview of Review Score
The Review Score of 8.1 (8.147) out of 10 for Colwyn Bay Old Convent Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Colwyn Bay Old Convent Nursing Home is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.147 Points relating to the number of positive Reviews for Colwyn Bay Old Convent Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 1 Positive Reviews ÷ 6.8 = 0.147
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.