Pembroke Lodge

3 Pwllycrochan Avenue, Colwyn Bay LL29 7DA
Review Us
10 Reviews
  • Pembroke Lodge, Colwyn Bay
Show Pembroke Lodge on the Map
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Bryn Eithin Hall Residential Care Home
Bryn Eithin Hall Residential Care Home
9.6

Care Provided by Pembroke Lodge

Type of Service

    Nursing Home
  • For a maximum of 21 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in Charge

  • Claudia Ontanu (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Last Refurbishment: 2008

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (1)
Are you the Owner/Manager of Pembroke Lodge? View your Advertising Options

Pembroke Lodge Reviews (10)

Over all time Pembroke Lodge has 10 reviews.

Overall Experience
  • 9
  • 1
  • 0
  • 0
  • 0
Date Published
  • 10
  • 0
  • 0
  • 0
  • 10
Reviewer Connection to Pembroke Lodge
  • 5
  • 2
  • 2
  • 1
Total of 10, showing 1-10
Review from Alison A (Daughter of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Pembroke Lodge are awesome and so caring.
My mum has been bed-bound since she arrived almost a whole year ago, often a carer or nurse will pop into her room to keep her company for a spell in between tending to their other duties, for which I will always be grateful.
When I've had a
particularly bad visit with my mum, you lovely carers and nurse (this is usually the night-shift teams by I've come out of mum's room) will help me to calm myself before I drive an hour back home, just to make sure I am safe to drive!
Every single member of the day-shift teams and night-shift teams is compassionate and goes above and beyond so often. Working carefully to ensure all those under their care are safe, without encroaching upon the individual's independence (as much as that person's mental capacity can allow). I have seen how your staff treat each and every resident here with dignity and as individuals requiring their own different levels of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carmen R (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention given to our father was excellent. The way he responded to the care staff with a twinkle in his eye and a ready smile demonstrated that he was very relaxed and comfortable (unless he was unwell of course!) We were especially heartened to know that he was in very good hands during
the restrictions of 2020 and 2021 when we couldn't visit. The carers were very much his family and looked after him wonderfully until his death. The fact that more than half the staff we met when Dad arrived in 2016 are still working there in 2022 says much about the organisation of the home and the friendly atmosphere.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan R (Daughter-in-law of Resident) published on 31 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Managing Director has been dedicated to the care of Dementia sufferers for over 30 years. He is an award winning expert in Dementia care. He is modest, extremely professional and treats both families and residents with consideration, patience and empathy.


Many thanks to staff at Pembroke Lodge for

your support at a difficult time of life for us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B B (Wife of Resident) published on 23 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have a good understanding of dementia and the needs of the residents.
The residents are treated with dignity, patience and kindness.
Relations and visitors are made welcome and the staff are always friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda S (Daughter of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely family atmosphere. Dedicated staff.
Good food.
Dad always looks clean and tidy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bryan J (Husband of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and staff are excellent to all the residents. Food is very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith D (Wife of Resident) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident here since July 2013, until his death in August of this year. He has received excellent care throughout his progression with dementia. All the staff are caring and compassionate, dedicated people. My husband was always clean and as happy as such a condition would allow.
When he died, I was given a cushion made from one of his cardigans - such a lovely caring gesture. My "safety blanket" during this difficult time. A friend remarked that such a gesture put the "care" into "care home".
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon G (Daughter of Resident) published on 21 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident of Pembroke Lodge for a few months now and I couldn't be happier with the care and attention he receives. The carers actively tried to find his likes and dislikes to make his stay more pleasant. Whenever we visit the staff are always welcoming and Dad always looks well groomed
and happy. The home always smells fresh and clean and the food I have seen looks appetising and well prepared.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrea C (Daughter of Resident) published on 25 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care mum receives is second to none. The Lodge is well staffed which means residents receive prompt, courteous and frequent attention. Staff are kind and patient. Residents are kept clean, comfortable and their nourishment and hydration is well catered for. On a personal note, knowing mum is well
cared for has meant I feel much less stress. Highly recommended.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher J (Husband of Resident) published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pembroke Lodge is a wonderful homely place. The management and staff are always helpful and knowledgeable. The staff are experienced in the care of dementia with most having level 3 and four staff doing level 5. The staff feel like my family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Pembroke Lodge

What types of Care is Pembroke Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pembroke Lodge have?

There are 19 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Pembroke Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pembroke Lodge to the centre of Colwyn Bay?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pembroke Lodge to verify any information. View our terms and conditions. Pembroke Lodge has an Basic Service - more info.