Pembroke Lodge

3 Pwllycrochan Avenue, Colwyn Bay LL29 7DA
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8.1 10 Reviews
  • Pembroke Lodge, Colwyn Bay
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 21 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Good to Know

Person in charge

  • Claudia Ontanu (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Last Refurbishment: 2008

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (1)
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Pembroke Lodge Reviews (10)

8.1

Pembroke Lodge has a Review Score of 8.1 (8.071) out of 10, based on 1 reviews in the last 2 years.
Over all time Pembroke Lodge has 10 reviews.

Overall Experience
  • 9
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Date Published
  • 10
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Reviewer Connection to Pembroke Lodge
  • 5
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Total of 10, showing 1-10
Review from Alison A (Daughter of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Pembroke Lodge are awesome and so caring.
My mum has been bed-bound since she arrived almost a whole year ago, often a carer or nurse will pop into her room to keep her company for a spell in between tending to their other duties, for which I will always be grateful.
When I've had a
particularly bad visit with my mum, you lovely carers and nurse (this is usually the night-shift teams by I've come out of mum's room) will help me to calm myself before I drive an hour back home, just to make sure I am safe to drive!
Every single member of the day-shift teams and night-shift teams is compassionate and goes above and beyond so often. Working carefully to ensure all those under their care are safe, without encroaching upon the individual's independence (as much as that person's mental capacity can allow). I have seen how your staff treat each and every resident here with dignity and as individuals requiring their own different levels of care.
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Review from Carmen R (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention given to our father was excellent. The way he responded to the care staff with a twinkle in his eye and a ready smile demonstrated that he was very relaxed and comfortable (unless he was unwell of course!) We were especially heartened to know that he was in very good hands during
the restrictions of 2020 and 2021 when we couldn't visit. The carers were very much his family and looked after him wonderfully until his death. The fact that more than half the staff we met when Dad arrived in 2016 are still working there in 2022 says much about the organisation of the home and the friendly atmosphere.
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Review from Jan R (Daughter-in-law of Resident) published on 31 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Managing Director has been dedicated to the care of Dementia sufferers for over 30 years. He is an award winning expert in Dementia care. He is modest, extremely professional and treats both families and residents with consideration, patience and empathy.


Many thanks to staff at Pembroke Lodge for

your support at a difficult time of life for us all.
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Review from B B (Wife of Resident) published on 23 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have a good understanding of dementia and the needs of the residents.
The residents are treated with dignity, patience and kindness.
Relations and visitors are made welcome and the staff are always friendly and helpful.
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Review from Amanda S (Daughter of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely family atmosphere. Dedicated staff.
Good food.
Dad always looks clean and tidy.
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Review from Bryan J (Husband of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and staff are excellent to all the residents. Food is very good.
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Review from Judith D (Wife of Resident) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident here since July 2013, until his death in August of this year. He has received excellent care throughout his progression with dementia. All the staff are caring and compassionate, dedicated people. My husband was always clean and as happy as such a condition would allow.
When he died, I was given a cushion made from one of his cardigans - such a lovely caring gesture. My "safety blanket" during this difficult time. A friend remarked that such a gesture put the "care" into "care home".
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Review from Sharon G (Daughter of Resident) published on 21 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident of Pembroke Lodge for a few months now and I couldn't be happier with the care and attention he receives. The carers actively tried to find his likes and dislikes to make his stay more pleasant. Whenever we visit the staff are always welcoming and Dad always looks well groomed
and happy. The home always smells fresh and clean and the food I have seen looks appetising and well prepared.
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Review from Andrea C (Daughter of Resident) published on 25 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care mum receives is second to none. The Lodge is well staffed which means residents receive prompt, courteous and frequent attention. Staff are kind and patient. Residents are kept clean, comfortable and their nourishment and hydration is well catered for. On a personal note, knowing mum is well
cared for has meant I feel much less stress. Highly recommended.
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Review from Christopher J (Husband of Resident) published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pembroke Lodge is a wonderful homely place. The management and staff are always helpful and knowledgeable. The staff are experienced in the care of dementia with most having level 3 and four staff doing level 5. The staff feel like my family.
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Current Review Score: 8.1 (8.071)

Overview of Review Score

The Review Score of 8.1 (8.071) out of 10 for Pembroke Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Pembroke Lodge is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.238 Points relating to the number of positive Reviews for Pembroke Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2. 1 Positive Reviews ÷ 4.2 = 0.238
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Pembroke Lodge

What types of Care is Pembroke Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pembroke Lodge have?

There are 19 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Pembroke Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pembroke Lodge to the centre of Colwyn Bay?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pembroke Lodge to verify any information. View our terms and conditions. Pembroke Lodge has an Basic Service - more info.