278 Mumbles Road, West Cross, Swansea SA3 5AB
Group: Yolanda Jones
Person in charge: Ireen Chanda (Manager)
Local Authority / Social Services: Swansea City and County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Single Rooms: 10
Shared Rooms: 7
Weekly Charges Guide: Nursing Care Single £435 – £600 , Nursing Care Shared (per person) from £435 (These prices are only a guideline, please contact Mumbles to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care and Social Services Inspectorate Wales* Report on Mumbles: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
Mumbles has a Review Score of 7.8 (7.791)
The Review Score of 7.8 (maximum of 10) for Mumbles is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Mumbles in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.583 for Mumbles is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) ) ÷ 12 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.208 Points relating to the number of positive Reviews for Mumbles is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.8 Target = 0.208
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Gillian H (Daughter of Resident) on Tuesday 13 December 2016. Relates to August 2016.
Mumbles Nursing Home was a place of rest and care for our mum in her last months,
Staff were genuinely caring and showed real affection for her. We enjoyed being with her
at any time of day in her room which we decorated with her memories. I think very fondly
of her days there.
How likely would you be to recommend Mumbles? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Good
Value for Money: Excellent
Jennifer, Admin at Mumbles responded to this review on 14 Dec 2016:
Thank you for taking the time for writing your review. We think of everyone as family, so we are very pleased to hear that you enjoyed your time with your mother here in Mumbles. I will pass on your compliments to everyone in our team.
We wish you and your family a very Merry Christmas and best wishes for the new year!
Love from us all in Mumbles Nursing Home