The home provides a first-class residential home for Mum.
The owners are considerate, knowledgeable and caring of my mother's changing needs and excellent at sharing relevant information e.g. when changes occur due to lack of extra funding from the local and central government.
Matron and qualified nurses are most caring and professional and share their knowledge of the nursing needs of my mother, e.g. when Mum had a severe cough requiring antibiotics, they helped me through the decision whether Mum should be admitted to the hospital or cared for in the home. When I chose the latter, they arranged for a Specialist Nursing Team to visit my mum twice a day to help her through this difficult time, ensuring that Mum did not need hospital admission.
Care staff are kind, hard-working and knowledgeable of Mum's needs and considerate of my mum's dignity.
The catering team provides interesting meals that Mum loves.
Entertainment is popular and well-organised.
There is little staff turnover.
Rooms are clean and surroundings superb.
