Gibraltar Nursing Home

Portal Road, Monmouth NP25 5FL
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8.1 36 Reviews
  • Gibraltar Nursing Home, Monmouth
Gibraltar Nursing Home is a purpose-built, nursing and residential home, set on a hillside in Monmouth, with views across the Kymin and Wye Valley.

Facilities include a restaurant, cinema, hair salon, garden and terraces, to name just some of the on-site services available.

Gibraltar specialises in dementia care and has a team of care staff who strive to deliver high-quality care to all residents at the home through personalised care plans and a varied programme of activities and events at the home.

The team at Gibraltar have worked tirelessly to undertake intensive training, which has resulted in a revolutionary model of care being implemented at the home. This model is about creating smaller communities or families within a home and breaking away from institutional approaches to care. This results in a better quality of life for the person receiving the service and their family.
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Care Provided by Gibraltar Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1700

At Gibraltar Nursing Home, we understand that no two people are the same. Everyone is unique, with their own preferences, needs and lifestyle and we believe your care should reflect that. Because of this, our fees are tailored to each individual and their specific requirements.


The fees listed are simply a guide. To find out the exact cost based on your personal needs, please don’t hesitate to contact our support team – they’re here to help and always happy to talk things through with you.


What is Included in your Fees:


• All care and support including reviews of care plans
• All meals, snacks, afternoon tea and drinks freshly prepared every day by our Chef and available throughout the day and night within each individual kitchenettes
• Activities and events with a dedicated Activities Coordinator
• All utilities and accommodation costs
• Over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief
• Housekeeping and laundry services
• Home library service
• TV licence
• WiFi internet access


We also offer a range of additional services which are available at an extra cost, and a full list can be provided on request. These include options such as private dental and optician appointments, transport, hairdressing, chiropody, among others.
These prices are only a guideline, please contact Gibraltar Nursing Home to find out the exact price for your requirements.

The price(s) shown are provided by the care home. Contact Gibraltar Nursing Home for full pricing details and T&Cs.

Contact Gibraltar Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Gibraltar Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Verity Walmsley (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (95)
  • Single Rooms with Ensuite Wet Room (94)

Visiting

  • As part of their household model of care, they don’t believe in having set visiting hours – you should be able to visit your relatives or friends whenever you like, just as you would if they were living in their own home. You are welcome to visit day and night, and the team encourage you to feel comfortable and treat it as an extension of your loved one’s home. They recommend calling in advance so they can make sure that it doesn’t clash with any trips out or doctors appointments.

Gibraltar Nursing Home Reviews (36)

8.1

Gibraltar Nursing Home has a Review Score of 8.1 (8.106) out of 10, based on 6 reviews in the last 2 years.
Over all time Gibraltar Nursing Home has 36 reviews.

Overall Experience
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Date Published
  • 36
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Reviewer Connection to Gibraltar Nursing Home
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Total of 36, showing 21-36
Review from S W (Partner of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Food is not always cooked properly. Often late and just warm. Quality of food poor: on a few occasions ran out of some food and coffee! Care is not consistent and varies to quite a degree. Cleaning is very poor. Bedside tables often dirty. Strong smell on some streets. Rooms need decorating top to bottom.
Very difficult to speak to management as not freely available. Phone calls not returned. The Drinks jug that is in the room is NOT always refilled I have had to ask for this. Call response is very very slow.
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Review from R B (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well looked after.
Mostly kept clean 8/10
There appears to be a lack of regular activities. Whilst things are put on the table for people to do, there appears to be little encouragement to stimulate people to participate.
Nursing care is also good. Sometimes, people have to wait a long time
to be taken to the toilet due to a lack of staff.
Invoicing is atrocious. I have had emails demanding we pay up for a deficit when my mum has been £100 in credit. My mum has been invoiced my another lady of the same name.
We have asked for monthly statements and they always show a minus, when the minus is for them not my mum.
It never looks like a bank statement. It is very confusing.
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Review from Evi W (Friend of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly and warm place, knowledgable and helpful staff, the rooms and corridors are clean and bright and full of flowers. My friend was well cared for.
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Review from Pat M (Daughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has advanced dementia and can be very difficult, even aggressive at times. The staff in Riverley treat her with kindness and respect and know when to leave her alone and let her have her own space and time. Sometimes she is bright and funny and enjoys singing which the staff encourage. I also
appreciate the close liaison with the local GP. Above all, Mumis warm, safe and well fed.
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Review from Chris W (Sister of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After one month I have found the staff to be friendly and helpful. My sister is well cared for in a homely atmosphere.
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Review from Robert P (Son of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is treated very well.
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Review from R B (Son of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely place.
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Review from W B (Daughter-in-law of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I think it is lovely here. The carers all seem really nice. The lady on reception is really lovely, friendly and chatty.
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Review from J G (Daughter-in-law of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had found Gibraltar Nursing Home to be a very caring place and nothing is too much trouble. I have already recommended it to a few people. The staff are extremely friendly and more than willing to help in any way.
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Review from Marie H (Daughter of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mom went into Gibraltar House 4/2/19. She had a fall in October 2018, been in hospital 7 weeks, to an assessment centre and finally to her forever nursing home. I cannot fault any of the staff, from your first point of contact, via the receptionists, to the care staff, the nursing staff and housekeeping
team. My Mom was not eating and wouldn't get out of the bed. With gentle encouragement, she is starting to eat a little more and actually got out of the bed into a wheelchair the other day. We are so happy. Gibraltar House is really clean. It is like a home from home and I love visiting my Mom there. The staff really do have my Mom's best interest at heart. Thank you all so much.
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Review from C B (Friend of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find everyone working at Gibraltar very helpful, kind, cheerful and interested in all their residents. Nothing seems too much trouble to help so I have told everyone I know how nice it is.
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Review from C C (Daughter of Resident) published on 18 May 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
Allocated room was well furnished, good size with an en-suite wet room. Concerns related to Dad's care as didn't feel plan was adhered to. It stated help was required for eating and drinking. We noticed food and drinks had been left on the table in his room which resulted in regular spillages leaving
him lying unattended in wet and grubby clothes and bed linen. He was put to bed overnight in his day clothes - unnecessary as he had pyjamas. Appearance was often dishevelled and unkempt. Items went missing from his room and whilst some were found, his electric shaver is still to be returned to us. Fortunately, Dad had protection to deal with incontinence - not everyone did. This resulted in an unpleasant odour throughout the area, damp seats and, on one occasion, a resident walking the corridor leaving a trail of faecal matter. For those of you considering sending your loved ones to reside here, please check first that this care home is able to cater fully to their needs.
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Review from Sarah P (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was admitted to Gibraltar House in the very final stages of her life to ensure her life ended pain-free and as comfortable as possible. All staff offered empathic, high-quality care and were respectful of her and our wishes as a family. Thank you.
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Review from Yvonne R (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with how friendly everyone is and how they know my father as an individual in such a short time and considering that it is a large care home with lots of residents.
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Review from Mary H (Resident) published on 26 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my husband and I moved in on November 1st, 2017, we have made more friends and enjoyed more events than in the previous seven years. Our flat has everything we need, the attention given to every request is outstanding, and we feel so safe. Yesterday, we returned from a 5-day coach holiday to Llandudno,
during which we visited the old town of Chester, and included a day's outing to Caernarvon, Llanfairpwllgwyngyllgogerychwyrndrobwllllantysyliogogogoch*, beautiful Bettws y Coed and a breathtaking trip through the Snowdonia Mountains. We came back from living in Australia for over 50 years, and until now, sadly regretted the move. But just over one month in Gibraltar Village has changed all that, and we couldn't be happier. Gibraltar Village is almost full of like-minded residents.
*SAINT MARY'S CHURCH IN THE HOLLOW OF THE WHITE HAZEL NEAR TO THE FIERCE WHIRLPOOL OF SAINT TISILIO OF THE RED CAVE.
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Review from Lance A (Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and helpful and professional. I came into Gibraltar as a respite resident with a broken leg. I have been here 3 months and am nearly ready to go home.


Little details/snacks are looked after here and made it feel like home. I even made friends with some of the residents.


Treating

people with dignity and care.
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Current Review Score: 8.1 (8.106)

Overview of Review Score

The Review Score of 8.1 (8.106) out of 10 for Gibraltar Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.343 for Gibraltar Nursing Home is calculated as follows: ( (41 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 70 Ratings = 4.343
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.763 Points relating to the number of positive Reviews for Gibraltar Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19. 5 Positive Reviews ÷ 19 = 0.263
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Michael

Michael Cuff

Job Title: Nurse Leader Joined: 2011

"I enjoy working at Gibraltar Nursing Home because of the positive impact that I can have of the lives of the people who live with us. For those little moments that you can see just how much of a difference I make. Its also about being able to lead a team and help to inspire them."

Tracy

Tracy Bowd

Job Title: Care Practitioner Joined: 2014

"I feel privileged to be a part of the lives of the people who live with us. I am also proud to make a difference no matter how small”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gibraltar Nursing Home to verify any information. View our terms and conditions. Gibraltar Nursing Home has an Enhanced Service - more info.