Pen-y-Bont Care Home

Victoria Street, Abertillery, NP13 1PG
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9.6 36 Reviews
  • Pen-y-Bont Care Home, Abertillery
Pen-y-Bont Care Home is a purpose-built home registered for 41 beds, predominantly providing individual mixed gender accommodation and social care for older persons with nursing and general residential needs.
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Care Provided by Pen-y-Bont Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1140
  • Self-Funded Nursing Care: from £1106
  • Self-Funded Nursing Dementia Care: from £1180
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1140
  • RESPITE Self-Funded Nursing Care: from £1106
  • RESPITE Self-Funded Nursing Dementia Care: from £1180

All Private Nursing Care costs will have further support through FNC

These prices are only a guideline, please contact Pen-y-Bont Care Home to find out the exact price for your requirements.

Contact Pen-y-Bont Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Pen-y-Bont Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Debbie Price (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Avoidance of Meal Times if possible

Parking

  • Ample parking available

Pen-y-Bont Care Home Reviews (36)

9.6

Pen-y-Bont Care Home has a Review Score of 9.6 (9.639) out of 10, based on 13 reviews in the last 2 years.
Over all time Pen-y-Bont Care Home has 36 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pen-y-Bont Care Home
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Total of 36, showing 1-20
Review from J H (Son of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I very first visited pen y bont for mum I knew it was the home for her ,everyone is very engaging happy & just a it's just a lively place to be, all residents have a smile on there faces bless them !! Always something going on wheather it be activities or on site singers to off site
trips.. all staff are super friendly/lovely & super caring..my mum is very happy with her care & friendships she's made
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
Thank you so much for your beautiful review. We're truly touched by your kind words and delighted to hear that your mum feels so happy and at home here with us. Creating a lively, engaging, and caring…read more
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Review from Bev D (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has settled in so well, he loves all the entertainment that is on offer and appears to join in with it all. It has definitely made a vast improvement to his quality of life and put our minds at ease. Knowing that he is happy and being cared for to a high standard has taken a big weight off our shoulders.
The staff are all professional and friendly to both Dad and us his family. Hopefully he will have many happy years here.
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
Thank you so much for your lovely feedback. We're truly delighted to hear that your dad has settled in so well and is enjoying the entertainment and activities we offer. Knowing that his quality of…read more
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Review from Caroline D (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Pen Y Bont for almost three months for palliative care. I think the level of care he received can be summed in something he said to me, " Do you know if you paid a million pounds a week you couldn't have better care than I am having here."
Dad was not naturally sociable, and being
very deaf he struggled in a noisy atmosphere, preferring to stay in his room. The staff were extremely kind to him and everyone stopped for a chat with him which he enjoyed. When we weren't visiting he told us he was never lonely as there were lots of friendly people there.
Dad received excellent nursing care and the liaison between different agencies was excellent. As a family we were consulted and involved at every stage. Our concerns about Dad were handled professionally and we had peace of mind knowing he was receiving the best care. Dad's failing appetite was also handled well and Dad was able to stipulate what he wanted.
We wouldn't hesitate to recommend Pen Y Bont Nursing Home.
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
Thank you so much for taking the time to share your experience with us. We are deeply touched by your kind words and are truly grateful for the opportunity to have been a part of your father's care…read more
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Review from Cheryl O (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall home is good. My Mother likes to stay in her room, occasionally she will visit the lounge but doesn't partake in activities. However, she needs to be encouraged to leave her room for the room to be deep cleaned.
As for laundry, it is clean but unable to buy pleated skirts as the laundry person
puts them in the drier, have asked not to put them in the drier as pleats come out and underwear not white must be mixed with colours. Some good carers but occasionally have found my Mum wet think Mam could be encouraged to use the toilet more often, have spoken to the manager and hopefully this will be rectified.
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
Thank you for sharing your feedback with us. We sincerely apologise for the issues that you have encountered. Your feedback is invaluable to us, and we are fully committed to making the necessary…read more
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Review from A C (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team here has looked after my Dad for years and knows exactly how to keep him happy and content. He knows the staff's voices and this makes everything much easier for him. I can't thank them enough for the care and patience they have.
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
We deeply appreciate your sincere feedback. It is truly valuable to us that our team has been able to ensure your Dad's happiness and contentment through their care. Thank you for entrusting your…read more
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Review from P S (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum is extremely happy at Pen-y-Bont. She is well cared for and kept very busy with the daily entertainment programme. She has made lots of new friends, which is wonderful, as she is very sociable. The staff are very friendly, kind and helpful. We are very happy with the care Mum receives.
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
Thank you for your positive feedback! We are thrilled to hear that your Mum is happy and well cared for at Pen-y-Bont. We appreciate your kind words about our staff and are so glad to hear that your…read more
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Review from Tracy C (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has resided here for the last 3 months. I cannot fault the staff or services provided. They have put my mind at ease with her care and I know she's in a safe environment where she wasn't previously, the staff are always helpful and go out of their way to make Mum's stay a good one.
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
Thank you for sharing your positive experience with us regarding your mother's stay at our care home Pen-y-Bont. We are delighted to hear that our staff have provided excellent care and service,…read more
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Review from R P (Brother of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management and staff are very helpful and informative. My brother is treated with respect and dignity throughout his stay. Very happy with Pen-y-Bont Care Home.
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
Thank you for your kind words about Pen-y-Bont Care Home. We are thrilled to hear that your brother is being treated with respect and dignity by our management and staff. Your feedback means a lot to…read more
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Review from L A (Daughter of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed with the efficiency of the management and carers are very caring. Also loads of activities throughout the week.
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
We are delighted to hear that you were impressed by the efficiency of our management team and the compassionate care provided by our caregivers at Pen-y-Bont care home. Your mention of the wide…read more
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Review from S K (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
since my mother has been here we can not fault the caring staff and management for everything they do for Mam. Mam is quite happy and content and it gives us peace of mind.
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thankyou for your wonderful review.
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Review from H M (Daughter of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found both management and staff friendly and helpful. They provide help and support to the residents and visitors and answer any questions I may have. It is always clean and tidy. The garden is a lovely space to sit weather permitting. Entertainment is provided most days along with activities.
There are excursions twice a month for those who are able to go. Hairdresser weekly visit. All satisfactory.
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you for your lovely review, I will be sure to pass on to all staff members.
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Review from L L (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly, helpful team not only for residents but family as well.
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you Lesly for a lovely review, I will be sure to pass it on to all the staff.
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Review from K C (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely, clean place that is very well managed. The care my mother has received since arriving here has been brilliant, all the staff are very friendly and take great care of her. The activities that the care home provides for the residents have been incredible and are a great way of keeping everyone
occupied and happy.
The social media page that the care home runs is also a great way of keeping up to date with activities and seeing family members enjoying themselves.
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you for you lovely review - I will be sure to pass on to all the staff.
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Review from J T (Niece of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my uncle has been living at Pen-y-Bont I am very happy with the care and support provided to him. The staff are friendly and helpfull. The home is well presented and my uncle has settled in well.
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you for your kind words.

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Review from Susan O (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Pen-y-Bont for almost a year. She always appears well cared for and happy. I feel they meet her needs very well and the standard is very good. I am lucky I have found this home for her.
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you for your 5 star review I will ensure the staff receive this feedback.

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Review from Vaughan J (Son of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is cared for impeccably at Pen-y-Bont. The peace of mind this gives us as a family, to know he is being so well looked after can't be bought. Massive thanks from us all for all you do for my dad.
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you for your very kind words, I will ensure that this review is passed on to the teams.

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Review from Natalie P (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are polite and helpful. Satisfied with overall care, no complaints. All requests dealt with quickly. Thanks.
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you for your kind review, the review will be passed on to the team.

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Review from Chris S (Son of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has received the best care. She has settled well and enjoys her time with the other residents.
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you for your kind words.

Management team, Pen-Y-bont
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Review from P D (Brother of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my brother is not the best person to nurse these carers are wonderful with him. We couldn't wish for him to be in a better place. It is lovely to have peace of mind knowing he is being cared for the way he is.
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you for your kind words.

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Review from P R (Son of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A well-organised and caring establishment with superb staff who are all very welcoming and homely. Everyone shows affection for my mother and attended to her needs, physically and medically. The overall decoration of the home could benefit from fresh decorations. However floors done, decorating may
follow.
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you for your review, ongoing decorations are within the long term plans for Penybont, hopefully you will see the further changes we have planned.

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Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Pen-y-Bont Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.639 for Pen-y-Bont Care Home is calculated as follows: ( (103 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 147 Ratings = 4.639
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pen-y-Bont Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Debra

Debra Price

Job Title: Registered Manager Joined: 2020

Debra as over 20 years experience in the care sector, she is always here to assist you


Responsibilities to provide information, advice and support to residents, families and staff.
promote residents' rights and duties and encourage them to join activities.
help residents to access local services and take part in the local community.
monitor business performance and quality of care.

Bibi

Bibi Jaffarally

Job Title: Clinical Lead Joined: 2017

Bibi has many years of experience in the care sector.


Bibi's responsibilities as the clinical lead will be supervising a team of nurses and healthcare assistants in the nursing home . Bibi will lead the team and be responsible for ensuring that they, both individually and as a whole, maintain their standards of excellent care to all our residents..

Lisa

Lisa Griffiths

Job Title: Head of services and responsible Individual Joined: 2020

As the nominated individual I am responsible for supervising the management of the regulated activity.
As The Responsible Individual I will work with the Registered Manager; ensuring the service is safe, well run and complies with regulations.

Frequently Asked Questions about Pen-y-Bont Care Home

What types of Care is Pen-y-Bont Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pen-y-Bont Care Home have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Pen-y-Bont Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pen-y-Bont Care Home to the centre of Abertillery?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pen-y-Bont Care Home to verify any information. View our terms and conditions. Pen-y-Bont Care Home has an Enhanced Service - more info.