Pentwyn House Nursing Home

Facing up to the fact that your dad has to go into a care home is one of the most awful things I have ever had to do but the staff at Pentwyn House have been absolutely amazing. His treatment is first class and he has settled in and loves it there, it has been such a relief to know he is being so well taken care of and he even joins in some of the activities which Is something I never thought he would do. There isn't anything that is too much trouble for the staff. I would highly recommend.

Staff go above and beyond to ensure all residents are included.

Amazing care home, finally feel happy and content that Dad is cared for.

Since Dad's been at Pentwyn, he seems happy and is regaining the weight he'd lost while in hospital. Dad seems to get on well with staff and most residents. it was terrible to have to make the choice to find a care home for Dad (he never wanted that) but we have been relieved with the way Pentwyn has worked out so far.

I find the home very clean, staff are amazing, always laughing and dressing up, it's a very friendly home. if there was a problem I can go to them, they're easy to talk to I recommend this home to everyone, can't fault it, since my brother has been there I have found he's happy and that makes me happy.

Mum moved into the nursing home in April 2022 and has always said that she is happy and well cared for. She often says how nice the staff are and enjoys the food. She participates in lots of activities organised by the staff. She does mention it can be noisy at night but perhaps this is just the staff clocking in on her. From my own perspective, I am very happy with the home and especially the staff who are so friendly. I would not want mum moved elsewhere.

Excellent care was given. All staff go above and beyond making my mother-in-law very welcome and helping to settle in. Management always kept us updated on how my mother-in-law was settling in.

My mother has been a resident at Pentwyn for more than 2 years. The level of care she receives is outstanding. All of the staff are so friendly and accommodating with mum's needs. She is always treated with utmost respect and dignity. The communication from the home is excellent I am kept well informed if there are any changes regarding mum. I am comfortable in the knowledge that mum is in safe hands.

Dad moved into Pentwyn after a six-week stay in the hospital. As a family we were nervous but after one visit any fears were totally alleviated as the managers and team excelled in every facet of elderly care and family liaison. Caring, empathetic, professional and a total feeling of safety and comfort was provided for my father. We as a family were greatly comforted by the staff of Pentwyn and we recommend Pentwyn to anyone.

It is always spotless and never any rubbish anywhere. A well-kept ship as my auntie used to say. Thanks to all staff.

I would highly recommend Pentwyn House to anyone I know from our experience so far with our mother. The management and staff are excellent at their jobs and are very friendly, caring and professional in all they do. Any issues are dealt with straight away where possible. Mum appears happy most of the time (her illness sometimes means she's not) and is always clean and her clothes and room are kept spotless as is the rest of the home. Activities are good and her overall care is excellent! 100% recommend it!

Our family are extremely grateful for the outstanding care Mum has received at Pentwyn House. I highly recommend this facility to anyone seeking a caring and supportive environment for their loved ones.

All residents were kept in the warm by gathering in the conservatory where family were able to also join, after the fire was lit and the fireworks were set off there were refreshments offered to all including sausages and burgers. We cannot fault the care from the staff and how much of an improvement there has been so a massive thank you to all. Each time we visit we have a brief handover on how our nan is so thank you also for keeping us all in the loop.

As a family we are very happy with my brothers care at Pentwyn House Nursing Home. We have found a positive improvement in staff attitudes to family queries and phone conversations over last few months. Certain staff deserves our special thanks, thank you for the concern and kindness shown to my brother.

A special mention goes to some of the staff for being so wonderful. Thank you so much.

Since both my parents went into Pentwyn House, it's the best we have seen them. After being in 3 homes before which were not very good, Pentwyn House gives the best care which, I myself and my family, are very grateful for. Food is lovely and it's so clean, the staff and owner always give a warm welcome to my family when we visit my mum. Sadly my dad passed in March, what I like about this home is you can visit any time and you are never turned away, even if it's meal times. With other homes my parents were in, you could not visit during meal times.

My mother until recently was a resident at Pentwyn House for over 2 years and was welcomed from day one. The care and attention she received quickly helped her to settle into her new home and she was very happy. In my experience, the staff are always very patient and extremely caring in their approach and always took the time to understand my mum's needs.

I have been very pleased with the service provided and have always felt reassured that my mother's needs and wellbeing were of the utmost importance. As a relative of a resident, I have also been made to feel welcome and a part of the extended family.

There are regular activities for those residents who wish to participate and for those who are able to do so, are encouraged to be involved. The owners take an active part in the welfare of the residents and seem passionate in their efforts to create a friendly, relaxed, clean and safe environment.

I have no reservations in recommending Pentwyn House Nursing Home.

Visited just before Christmas and was pleased to see that the home had been decorated with bright colourful items that had been made by the residents.

Many thanks to them all.

I have found all the staff at the home to be professional in everything they do and are always there when needed. The home is very well laid out and loads of space out in the garden, there is also plenty for the residents to do.