A1 Care Services trading as Ty Ceirios Nursing Home

Pentrepiod Road, Pontnewynydd, Pontypool NP4 6TJ
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9.7 21 Reviews
  • A1 Care Services trading as Ty Ceirios Nursing Home, Pontypool
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Care Provided by A1 Care Services trading as Ty Ceirios Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • A1 Care Services
  • Privately Owned

Person in Charge

  • Emma Evans (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (1)

Visiting

  • Open visiting except protected meal time between 12-2pm

Parking

  • Parking available

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A1 Care Services trading as Ty Ceirios Nursing Home Reviews (21)

9.7

A1 Care Services trading as Ty Ceirios Nursing Home has a Review Score of 9.7 (9.741) out of 10, based on 15 reviews in the last 2 years.
Over all time A1 Care Services trading as Ty Ceirios Nursing Home has 21 reviews.

Overall Experience
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Reviewer Connection to A1 Care Services trading as Ty Ceirios Nursing Home
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Total of 21, showing 1-20
Review from Phil J (Friend of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring and professional staff
Excellent engagement with colleagues relatives and more importantly residents
Clean and tidy environment
Plenty of activities and entertainment for residents and visitors
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeThank you Phil for the kind words we really appreciate the feedback.
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Review from Kelly H (Daughter-in-law of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all absolutely brilliant. Always so kind and go above and beyond in every way. I am so thankful my mother in law is able to be in this care home. She is well taken care of, always clean, and well fed. The home is clean and well taken care of. Thank you to entire team there.
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeHi Kelly,
Thank you for the lovely feedback. The staff will be delighted to hear that you are happy with the care they provide and that their hard work has been recognised across all departments.
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Review from Ryan H (Grandson of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan getting dementia was a devastating time for me and my family, as it is with anyone who has a loved one with dimentia. But finding her such an excellent care home in Ty Cerios has been great. Knowing she is in such safe and capable hands is so reassuring. The team there are excellent, attentive,
friendly and really do care about their residents. We can take solace in the fact she is well cared for and being made as comfortable as possible given the circumstances. I would not hesitate to recommend them. Thanks so much to everyone there for all the great work you do, and for making my Nan comfortable.
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeHi Ryan,

Thank you so much for your kind words, they truly mean a great deal to all the staff at Ty C. Our team works tirelessly to ensure that all our residents are safe, well cared for, and happy.

I will be sure to share your feedback with the team, as it will be greatly appreciated.
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Review from D P (Mother of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
You go above and beoned, very caring,always there for you if you need anything, make you feel that you belong and very welcoming, I have never met a nursing home before like this one so so friendly and very committed to job ect.
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeThank you for your kind words. Its so lovely to hear that you feel welcome and very much a part of our Ty C family, just like all families.
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Review from emma C (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion shown to our dad and us as a family will stay in our memories forever, every member of staff from cleaners to care assistants put 100% into their role, the empathy and kindness shown towards residents and their families gave us the confidence to leave our dad knowing he would
be safe and cared for extremly well.
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeHi Emma,

Thank you for your lovely words. It was a pleasure to care for dad during his stay with us. It was a privilege for us to care for him and to support your family during a difficult time.

I will be sure to share your feedback with all staff.
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Review from D J (Granddaughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been a resident at the home for a number of years. I have been really impressed and reassured with my nans care, especially due to the entertainment program that is provided. The care gone provide professional singers, boats from primary schools, choirs and other business to ensure that the
residents are enjoying themselves. My nan has her hair and nails done regularly. The entertainment manager in particular is very good with the residents and is a lovely friend and support to them all. The social media page provides families with up to date photographs of our loved ones enjoying daily activities which provides such reassurance. Ty Ceirios is a lovely nursing home and I would not hesitate to recommend it to other friends and family. Thank you for taking such good care of my Nan.
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeThank you for your kind words. We really appreciate all feedback, and its so positive to hear that you feel confident in the care we provide for Nan.
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Review from J W (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a difference this home has been to my mother shes happy she gets involved i see a massive change im her what a relief its been to me i can relax and not constantly worry for her its such a happy vibe and the residents are looked after
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeThank you for your kind words. It truly means a lot to us to know you're happy with the home and feel relaxed and reassured knowing your mum is happy and safe in our care.
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Review from A B (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Ty Ceirios for a number of years now and we have seen many changes of staff, managers and recently new owners. During the whole time my mum has been well cared for by a dedicated and caring team of carers , nurses and managers. Mum is nearly always well presented and looks happy.
Due to her dementia her health has declined over the 6 year period she has been at the home and as such the staff have made adjustments for her needs. Often badgering other health professionals to ensure she has what is needed. This included a new chair to hold her comfortably and allow her to eat and engage with others again. This has made a massive difference to her wellbeing and is just one example of how staff are dedicated to the residents health & wellbeing. Any issues we may have have been dealt with quickly by the managers and my visits with mum have been made enjoyable through the friendliness of carers and other staff. Ty Ceirios has a great team of staff who I am very thankful to.
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeThank you for your positive feedback. The management team and all our staff will continue to work hard to ensure that all our residents are cared for, safe, and happy.
We will always work in your mum's best interests to ensure she is happy, as well as to support the whole family. We operate an open-door policy within the home, and both myself and the Deputy Manager welcome families to speak with us at any time should they have any concerns.
We are also very pleased to hear that you feel we are as proactive as possible, and we truly appreciate you taking the time to share your thoughts.
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Review from Lesley B (Niece of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle has been with yourselves the last 2 years. I live in Cheshire so I am unable to visit on a regular basis but I am so grateful that he is being looked after by such professional and friendly staff.
I feel communication is excellent and I am always aware of any problems that occur.
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeHi Lesley,

Thank you for your kind words. We are pleased to hear that you feel reassured about your uncles care. We always strive to improve and, most importantly, to keep loved ones up to date with any changes.
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Review from Alison J (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at the home over 6 years. She has always been treated with kindness, dignity and respect by all her carers, who go over and above to ensure all the residents are treated this way. Mum is always well presented and eats better than I do, with a range of meals served to meet her dietary requirements.
The management at the home is always willing to answer or address any questions or concerns immediately and are very approachable. Mum wouldn't have been there this long if we weren't 100% happy with her care and how the home is run.
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeHi Alison,
Thank you for your lovely feedback. We, as the management team, are delighted to hear this.
It remains our top priority that our staff provide high-quality care, and that we as a management team are approachable and responsive in addressing any concerns.
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Review from Susan P (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mam has been with you for around six weeks and I feel that the care she is being given is excellent. Your staff are lovely and as they know by now, mam has on and off days and you get to realise that when she has a good day she can also be funny. I love the way we get to see photos on this group
too, it's wonderful how much you do to keep your residents occupied. I'm very pleased with the way mam has settled. Thank you Ty Ceirios xxx
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Review from Jennifer M (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only been in the home for 6 weeks but has settled so well because of the care and understanding shown her by the wonderful staff who work there. As a family we were unsure whether we were doing the right thing by taking her from her own home and placing her here but can truthfully say we
know we made the right decision after seeing how not just mum but everyone else is treated.
Wonderful staff wonderful home it's a big thank you from us as a family to see mum cared for so well
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Review from A K (Daughter of Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Ty Ceirios since May 2020. The staff are always warm and friendly and for their best for the residents.
They contact me whenever there is a concern and resolve any issues quickly.
They try to involve residents as far as possible in activities and do what they can to make their lives
as stimulating as possible.
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeThank you for your kind words. The staff work incredibly hard to ensure that Dad and the other residents are well cared for. We really appreciate feedback like this, as it recognises all the hard work they do to keep your loved ones happy.
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Review from S M (Wife of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff of Ty Ceirios for the care, support and compassion that was shown to my husband, my family and myself during our recent bereavement. We were supported with some much kindness. Thank you.
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeThank you for your kind words. It was an honour to look after your loved one and to support you and your family at such a difficult time. It is a privilege to do so, and our staff do an amazing job ensuring the best possible care is always provided to our residents. Emma (Clinical manager)
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Review from Andrea B (Daughter of Resident) published on 12 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at the home for 5 years. Whilst her mental capacity has declined her general health has improved due to the care and compassion of the staff at the home. As a family we have witnessed many changes lately as the home undergoes a transformation and modernisation. The staff at the home
go out of their way to make sure my mum is happy and well looked after. They are generally also very friendly and supportive to families. There are always a range of activities for the residents to join in with as they wish and families are encouraged to join their loved. Mum has always been treated with the utmost dignity. Her personal hygiene and her appearance are important to us and she has a weekly visit by the hairdresser and staff take time to choose outfits to match her needs for that day. Since there was a new manager new equipment and modernisation has taken place throughout the home. Some of which is ongoing.
Reply from Penelope Clark, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeThank you for your lovely feedback and comments. We are very proud of all our staff and how they all go the extra mile. We are all also so excited about the positive changes at Ty Ceirios!
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Review from Caroline J (Next of Kin) published on 29 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team looked after and cared for Mum until she passed away recently from her illness. Mum had been with them for a long while due to her terminal cancer and Dementia issues that got worse over time. All management and staff are fantastic, looking after anyone that needs help with ongoing health and
age problems. Many thanks to you all at Ty Ceirios.
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Review from Rhona C (Daughter of Resident) published on 3 May 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Severe lack of communication between the staff and the family, which lead to me never seeing my dad alive again once he had gone into Ty Ceirios. Absolute shambles from start to finish. So unprofessional.
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Review from Roger S (Husband of Resident) published on 14 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home has provided much love and care for my wife, who suffered from Alzheimer's. It was not only the care shown to my wife, but also the friendliness and kindness shown to me, her husband. I also got to know one or two of the residents and families. This home made a very difficult period so much
easier to bear. I still go back there to visit and share in some of the activities. To all at the home - thanks SO much.
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Review from Janet B (Niece of Resident) published on 10 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was shown the best of care and nursing during her last years at Ty Ceirios.
The staff were all solicitous of her needs and showed her the greatest respect throughout her deteriorating mental capacity. Living away from the home we were always confident she had the care she needed and the comfort
this gave us cannot be measured.
Our grateful thanks to all who cared for her.
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Review from Helen G (Daughter of Resident) published on 7 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently had the privilege of meeting the dedicated, compassionate, caring team of Ty Ceirios Nursing Home.
They cared for my amazing Daddy in the last days of his life and I cannot thank them enough for the respect and genuine affection they showed him and my family.
I would not hesitate
to recommend Ty Ceirios Nursing Home ~ it is managed to a very high standard and the carers and nurses are 'Angels'.
Thank you, my friends, for looking after Daddy.
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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for A1 Care Services trading as Ty Ceirios Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for A1 Care Services trading as Ty Ceirios Nursing Home is calculated as follows: ( (151 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 172 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for A1 Care Services trading as Ty Ceirios Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 2 Oct 2025
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Frequently Asked Questions about A1 Care Services trading as Ty Ceirios Nursing Home

What types of Care is A1 Care Services trading as Ty Ceirios Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does A1 Care Services trading as Ty Ceirios Nursing Home have?

There are 42 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at A1 Care Services trading as Ty Ceirios Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is A1 Care Services trading as Ty Ceirios Nursing Home to the centre of Pontypool?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact A1 Care Services trading as Ty Ceirios Nursing Home to verify any information. View our terms and conditions. A1 Care Services trading as Ty Ceirios Nursing Home has an Basic Service - more info.