A1 Care Services trading as Ty Ceirios Nursing Home

Pentrepiod Road, Pontnewynydd, Pontypool NP4 6TJ
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8.5 12 Reviews
  • A1 Care Services trading as Ty Ceirios Nursing Home, Pontypool
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Care Provided by A1 Care Services trading as Ty Ceirios Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • A1 Care Services
  • Privately Owned

Person in Charge

  • Emma Evans (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (1)

Visiting

  • Open visiting except protected meal time between 12-2pm

Parking

  • Parking available

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A1 Care Services trading as Ty Ceirios Nursing Home Reviews (12)

8.5

A1 Care Services trading as Ty Ceirios Nursing Home has a Review Score of 8.5 (8.524) out of 10, based on 6 reviews in the last 2 years.
Over all time A1 Care Services trading as Ty Ceirios Nursing Home has 12 reviews.

Overall Experience
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Date Published
  • 12
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Reviewer Connection to A1 Care Services trading as Ty Ceirios Nursing Home
  • 6
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Total of 12, showing 1-12
Review from Susan P (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mam has been with you for around six weeks and I feel that the care she is being given is excellent. Your staff are lovely and as they know by now, mam has on and off days and you get to realise that when she has a good day she can also be funny. I love the way we get to see photos on this group
too, it's wonderful how much you do to keep your residents occupied. I'm very pleased with the way mam has settled. Thank you Ty Ceirios xxx
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Review from Jennifer M (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only been in the home for 6 weeks but has settled so well because of the care and understanding shown her by the wonderful staff who work there. As a family we were unsure whether we were doing the right thing by taking her from her own home and placing her here but can truthfully say we
know we made the right decision after seeing how not just mum but everyone else is treated.
Wonderful staff wonderful home it's a big thank you from us as a family to see mum cared for so well
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Review from A K (Daughter of Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Ty Ceirios since May 2020. The staff are always warm and friendly and for their best for the residents.
They contact me whenever there is a concern and resolve any issues quickly.
They try to involve residents as far as possible in activities and do what they can to make their lives
as stimulating as possible.
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeThank you for your kind words. The staff work incredibly hard to ensure that Dad and the other residents are well cared for. We really appreciate feedback like this, as it recognises all the hard work they do to keep your loved ones happy.
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Review from S M (Wife of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff of Ty Ceirios for the care, support and compassion that was shown to my husband, my family and myself during our recent bereavement. We were supported with some much kindness. Thank you.
Reply from Emma Evans, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeThank you for your kind words. It was an honour to look after your loved one and to support you and your family at such a difficult time. It is a privilege to do so, and our staff do an amazing job ensuring the best possible care is always provided to our residents. Emma (Clinical manager)
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Review from Andrea B (Daughter of Resident) published on 12 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at the home for 5 years. Whilst her mental capacity has declined her general health has improved due to the care and compassion of the staff at the home. As a family we have witnessed many changes lately as the home undergoes a transformation and modernisation. The staff at the home
go out of their way to make sure my mum is happy and well looked after. They are generally also very friendly and supportive to families. There are always a range of activities for the residents to join in with as they wish and families are encouraged to join their loved. Mum has always been treated with the utmost dignity. Her personal hygiene and her appearance are important to us and she has a weekly visit by the hairdresser and staff take time to choose outfits to match her needs for that day. Since there was a new manager new equipment and modernisation has taken place throughout the home. Some of which is ongoing.
Reply from Penelope Clark, Registered Manager at A1 Care Services trading as Ty Ceirios Nursing HomeThank you for your lovely feedback and comments. We are very proud of all our staff and how they all go the extra mile. We are all also so excited about the positive changes at Ty Ceirios!
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Review from Philip H (Son of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Attended Ty Ceirios around 1300hrs, lunchtime. There were approximately 12 service users in the downstairs room having lunch.
There were 4 care assistants in the room, 2 of the carers were feeding residents, 1 was talking to the other carers who were feeding the residents and the eldest of the carers
was sitting at the desk, by the desktop PC using her mobile phone. The carer using her mobile phone continued to do so for the whole period we were at the home, approx 40 minutes.
My mother's lunch looked like it was originally placed on her lap, but when we arrived it had slipped down to her side between her and the chair in which she was sitting.
Neither of the 2 carers who were not assisting residents looked to see if she was eating (she cannot feed herself) and did very little when I moved the plate of food and placed it on a nearby table.
Therefore my score below for staff is very poor, based on the 2 carers who did nothing to assist any service user. 17th August 2024.
Reply from Pen Clark, Home Manager at A1 Care Services trading as Ty Ceirios Nursing HomeI am sorry you have had a poor experience when visiting your mother. We are now under new management, so please be assured we will investigate thoroughly and identify staff on duty during this incident; further training and supervision will be given and we will continuously monitor the situation. I would also like to extend an invitation to you to come into Ty Ceirios and discuss further.
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Review from Caroline J (Next of Kin) published on 29 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team looked after and cared for Mum until she passed away recently from her illness. Mum had been with them for a long while due to her terminal cancer and Dementia issues that got worse over time. All management and staff are fantastic, looking after anyone that needs help with ongoing health and
age problems. Many thanks to you all at Ty Ceirios.
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Review from Rhona C (Daughter of Resident) published on 3 May 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Severe lack of communication between the staff and the family, which lead to me never seeing my dad alive again once he had gone into Ty Ceirios. Absolute shambles from start to finish. So unprofessional.
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Review from Roger S (Husband of Resident) published on 14 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home has provided much love and care for my wife, who suffered from Alzheimer's. It was not only the care shown to my wife, but also the friendliness and kindness shown to me, her husband. I also got to know one or two of the residents and families. This home made a very difficult period so much
easier to bear. I still go back there to visit and share in some of the activities. To all at the home - thanks SO much.
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Review from Janet B (Niece of Resident) published on 10 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was shown the best of care and nursing during her last years at Ty Ceirios.
The staff were all solicitous of her needs and showed her the greatest respect throughout her deteriorating mental capacity. Living away from the home we were always confident she had the care she needed and the comfort
this gave us cannot be measured.
Our grateful thanks to all who cared for her.
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Review from Helen G (Daughter of Resident) published on 7 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently had the privilege of meeting the dedicated, compassionate, caring team of Ty Ceirios Nursing Home.
They cared for my amazing Daddy in the last days of his life and I cannot thank them enough for the respect and genuine affection they showed him and my family.
I would not hesitate
to recommend Ty Ceirios Nursing Home ~ it is managed to a very high standard and the carers and nurses are 'Angels'.
Thank you, my friends, for looking after Daddy.
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Review from Claire M (Granddaughter of Resident) published on 29 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing care home. They looked after my granddad so well, I felt so welcome going to visit.
If anyone is as nervous as I was finding the right place I would definitely recommend Ty Ceirios.
The staff are amazing there.
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Current Review Score: 8.5 (8.524)

Overview of Review Score

The Review Score of 8.5 (8.524) out of 10 for A1 Care Services trading as Ty Ceirios Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.456 for A1 Care Services trading as Ty Ceirios Nursing Home is calculated as follows: ( (49 Excellents x 5) + (8 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 68 Ratings = 4.456
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.068 Points relating to the number of positive Reviews for A1 Care Services trading as Ty Ceirios Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 5 Positive Reviews ÷ 8.8 = 0.568
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 2 Oct 2025
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Frequently Asked Questions about A1 Care Services trading as Ty Ceirios Nursing Home

What types of Care is A1 Care Services trading as Ty Ceirios Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does A1 Care Services trading as Ty Ceirios Nursing Home have?

There are 42 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at A1 Care Services trading as Ty Ceirios Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is A1 Care Services trading as Ty Ceirios Nursing Home to the centre of Pontypool?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact A1 Care Services trading as Ty Ceirios Nursing Home to verify any information. View our terms and conditions. A1 Care Services trading as Ty Ceirios Nursing Home has an Basic Service - more info.